2042 results found
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Change "hold confirmation" message to automated instead of semi-automated
Once the guest clicked on "Request a hold" from Quote message, the calendar will show a hold accordingly but there was no automated message sent to the guest. when i click her name in pipeline i do not get the option to "place on hold" only "extend hold" so I can't send the Hold confirmation message from Pipeline either. I can only choose the template from Inbox to send manually. It's very inconvenient.
Please add another option or change "hold confirmation" message to automated instead of semi-automated
1 vote -
Improve visibility of upsell options (e.g., pet fees) earlier in the booking flow
Currently, optional upsell items (such as pet fees) are only displayed later in the booking process, around the “Confirm and Continue” or payment stage. This can make them easy for guests to miss.
It would improve the user experience to surface these options earlier in the flow — for example:
After guests input the number of guests
Before clicking “Book Now”
Or as a dropdown/selectable option earlier in the checkout process
This would make upsells more visible and intuitive, and could potentially increase adoption and reduce confusion for guests.
Use case:
Property managers want guests to clearly see and select…1 vote -
owner portal
Owners should be able to see full booking details in their portal include cleaning fee, pet fee, taxes, etc just as we see in our PM calendars.
1 vote -
VRBO USD Limitation for International Properties
VRBO operates in USD, but many properties around the world are priced in other local currencies. In addition, some countries cannot use Stripe due to country-specific restrictions or agreements, which prevents certain properties from connecting to VRBO directly.
As a result, these properties often have to rely on iCal connections instead of a full direct integration. The downside is that iCal is limited and does not support full dynamic syncing, which can reduce exposure, efficiency, and potentially booking traffic.
A practical solution, which I have seen other PMS platforms implement, is to allow the system to take the property’s base…
1 vote -
Add the owner's name in the booking details
Add the owner's name in the booking details.
As we manage properties across different countries, our team often does not have detailed background knowledge of every property. Having this information available in one click is fundamental to improving workflow, reducing delays, and creating a better user experience for our team.
1 vote -
Airbnb order breakdown should show discount info
Airbnb order breakdown should shows the base rent, discount and rent amount after the discount. Currently it does not show the discount apply which is confusing.
1 vote -
RemoteLocks integration
Support for connecting multiple locks to a property for RemoteLocks integration
1 vote -
1 vote
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Platform-Specific Minimum Night Stay Settings
Allow configuring different minimum night stay requirements per distribution channel (e.g., direct bookings vs OTAs).
1 vote -
Ability to Send Mass SMS to Past Guests
It would be very helpful to have the ability to send a mass SMS message to past guests directly from Hostfully.
Currently, SMS messages can only be sent through reservation-based triggers, but there is no way to broadcast a text message to all previous guests at once.
This feature would allow property managers to easily send direct booking promotions, special offers, or announcements to their past guests via SMS without needing to export contacts and use a third-party texting platform.
1 vote -
Make the process of deleting a fee/tax more intuitive
Right now when deleting a fee under Fees, Taxes, and Policies, the fee will be deleted for all properties by default. You also have the option to select the properties from which you can remove the fee.
However, I think by default we should have it removed for the property that I'm selecting, not all, since it's confusing and I can accidentally delete it for all.1 vote -
manage the order triggers are fired if the have same conditions
manage the order triggers are fired if the have same conditions
1 vote -
Flexible Taxes & Fees Based on Revenue Components, Stay Length, and Booking Channel
Currently in Hostfully there is limited flexibility in how taxes and platform-related fees are calculated and applied. This creates accounting discrepancies compared with how other platforms (e.g., Airbnb) treat revenue components and prevents accurate handling of regional tax rules and channel-specific fees.
Two key limitations cause issues:
.Taxes and levies cannot be configured based on total booking revenue or stay length.
.Fees cannot vary based on the booking channel.This makes it difficult to ensure taxes and platform fees are applied correctly and creates reconciliation problems for accounting.
It would be important to introduce greater flexibility in how taxes and…
1 vote -
Import questions made by potential guests in BDC listing
import questions made by potential guests in Booking.com listing
1 vote -
1 vote
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Add log to see who read/marked read the message in inbox
A message was missed due to someone read or marked the thread as read, which resulted in a late response to guest.
when someone click on the Inbox, it could be auto load the 1st unread thread, hence the thread is marked as read, when you move to another guest thread.
Right now, it's not possible to see who read the inbox.1 vote -
1 vote
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group booking should not allow guests to book both master and sub units at the same time
We have Booking.com group booking where guests can book both master and sub units and it exceed our max guest ability. It should not allow guests to book both master and sub units at the same time when it comes to group booking
1 vote -
Discount & Promotion Analytics in Hostfully Dashboard
The Hostfully analytics dashboard currently provides strong metrics such as:
Rental revenue
Nights booked
Average Daily Rate (ADR)
Occupancy rate
RevPAR
However, there is no visibility into discounts applied across bookings. This makes it difficult to measure the financial impact of promotions, manual discounts, or promo codes.
Problem
At the moment, there is no reporting that shows:
Total discounts applied
Promo code usage value
Revenue lost to discounts
Gross potential revenue vs discounted revenue
Without this data, it is difficult to evaluate whether discounts are driving incremental bookings or simply reducing revenue unnecessarily.
Requested Analytics
Add discount reporting within the…
1 vote -
1 vote
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