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2258 results found

  1. When I receive a Vrbo inquiry, it shows in Inbox as a guest message, which is not linked to any lead (since no checkin/checkout dates are provided) - that's by design. I want the template picker in Inbox to display in this user case so that I can pick any templates and communicate with guests.

    2 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  2. The When a customer is using the Vrbo Invoice Payment Method and they have a payment processor active, they would like to be able to only show the "bill me" option in Vrbo and remove the pay by credit card option.

    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  3. At the moment, if I setup auto security deposit refund. The schedule will be cancelled when bookings are cancelled. Which is tedious.

    I would like to keep the security deposit refund schedule for cancelled bookings, like Airbnb.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    2 votes

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  5. The product release notes are already published on Hostfully's website, so it seems like it should be easy to set up a subscription button that pushes update notifications out as soon as they're posted.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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    received  ·  Steph responded

    In the meantime, you can check out the page https://updates.hostfully.com/

  6. I want Hostfully to integrate with Site Minder channel manager.

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  7. Good morning,
    I would like to do 3 calendars in one property. As hotels do. Because I have 3 similar properties at the same building, once I have 3 different advertisements, I would like to have 1 advertisement only, but 3 calendars

    It's because The guest will stop to ask with it is the same property because they look the same. It would show less opportunities in the area and the guest would think fast to book the property.

    2 votes

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  8. Be able to customize the percent taken at reservation, or allow percentages in increments of 5s instead of only 10s. Some clients like to take 25% at booking.

    2 votes

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  9. Something like complex condition where 10 days after stay ends and security deposit received and security deposit not returned.

    2 votes

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  10. Get a notification when a lead is about to be expired.

    2 votes

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  11. I want the additional charge option to work with VRP.

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  12. We would like to know what cleaners or service providers are assigned to what listing

    2 votes

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  13. Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).

    2 votes

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  14. I want to send service provider notifications when a service has been purchased both as part of a booking, and when guests buy it from the guidebook.

    2 votes

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  15. As a VRM, I want to see the tax in one line, similar to Airbnb host payout record "Property use taxes" instead many tax lines so It can be cleaner in view.

    2 votes

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  16. the client feels the holidays periods are where they can make the most money. they want to restrict guests from booking and then changing there minds. However they want to be flexible during the other periods so therefore want a cancelation to be strict during holiday busy times and flexible during all other timers.

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  17. 2 votes

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    received  ·  0 comments  ·  Service Hub  ·  Admin →
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  18. 2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. 2 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  20. For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.

    That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…

    2 votes

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