Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
Joe Jimenez commented
I couldn't agree more! I used Guesty for Hosts prior to using Hostfully and I was able to do this on that platform. What is the status of this? Thanks!
Philly D commented
I agree with this modification request and hope that it is done soon. One of the attributes we base our STL business on is to personalize our communications so the guests feel they have a polite host that is on top of things. Our pre-fabbed messages are written to promote this aspect but don't always fit the situation specifically so, the pre-fabbed message has to be modified or the guest can see that we aren't people but robots. Please allow us to bring the human factor into certain situations. I want to be able so review every scheduled message every morning and be able to modify it before it goes out. Before I began using your product I used Hospitable that has this feature. Hosts may need to modify up to 1 in 5 messages if they truly want communications to be personal. Thanks!
Agreed. Would also be nice to have the option to “send now”. Sometimes we wait until our cleaners are done to send the instructions, which happens before check-in time
Your Vacay House commented
We are constantly changing the times that messages go out for early/ late check-ins. I had the ability to make these changes in Hostaway, would be great to have it with Hostfully as soon as possible.
Doesn't this work already.. if you use variables for the check in time, and you update the check in time on the reservation, then the new check in time will appear in the message when it's sent out.
I believe the schedule just triggers applying the template at the time the message is sen't. it doesn't pre-generate whole message.
So I think that *may* solve your problem? or do I misunderstand the issue?
Philipp Eierund commented
Couldn’t agree more. The way Airbnb does this is perfect. If I notice that a guest called “Benjamin” signs off his messages with “Ben”, for example, I go in and change all the names to “Ben” for all upcoming messages. I also often add personal touches.
Deana Steele commented
I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.