Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
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shared this idea
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Philipp Eierund commented
Couldn’t agree more. The way Airbnb does this is perfect. If I notice that a guest called “Benjamin” signs off his messages with “Ben”, for example, I go in and change all the names to “Ben” for all upcoming messages. I also often add personal touches.
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Deana Steele
commented
I agree. We often have to personalize these scheduled messages so the guest isn't confused when receiving a canned message.