1514 results found
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API with the Mailchimp integration
send tags over to Mailchimp - We want to send our guests a thank you email after they check out so we need you to please send over tags when the guest checks out
2 votes -
AI for internal use
Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…
2 votes -
mark unread messages
Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.
3 votes -
Report invalid credit card for Booking.com
As a property manager, upon receiving a Booking.com reservation, there are occasions when the credit card may fail to charge for various reasons. However, I face limitations in reporting an invalid card to request a new one from the guest or to request cancellation due to an invalid credit card. This limitation arises because I lack access to the credit card's CVC code, which is now transmitted via API and cannot be viewed on the Extranet anymore.
I'd like to ensure that when a reservation is received via Booking.com and the payment fails, the credit card details are reported…
4 votes -
1 vote
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Digital Document w/ SMS link sending integration
The current digital document signing integration (DropboxSign) has a lot to be desired. We need a way to send requests via SMS, not just email. We all know Airbnb doesn't work with emails. This all needs to be automated. No copying Guest form email over to client email. That's not automation.
Added to this, allow people to add others who need to sign. Often contracts need each adult to sign a liability waiver. But digital contracts only have 1 person sign them. So we need them to be able to control that so it's not on the host to figure…
2 votes -
Support Non-XML plans for Booking.com
I would like to have the opportunity to set non-XML plans for my Booking.com properties via API. We need weekly and monthly rate plans as they are great revenue generators.
5 votes -
Able to control the order of Airbnb photo tour on Hostfully.
I want to be able control the order of Airbnb photo tour on Hostfully.
3 votes -
Allow to send channel message with event "New message in inbox
Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c
The event New message in inbox is working for action sending email only.
As a host, I want this event works for channel message as well.
It helps to cover the scenario:
When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.=> It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)
1 vote -
Modification of scheduled messages
On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.
71 votes -
why would it not include cleaning tax? Can your developers update this so the formula correctly represents tax collected?
Cleaning Fee Tax seems to be separately calculated per glossary indeed.
2 votes -
VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
6 votes -
See pre-arrival form details on the app
It would be great to be able to see the info on the app. If I'm on-site at our property without my computer then I have no way to view that info, so it would be nice to be able to!
5 votes -
Custom cancellation policy for Booking.com
We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
4 votes -
Direct booking site URLs should escape "unsafe" or "unwise" characters per RFC 3986
The URLs that are built for the Direct Booking site MUST escape characters that are considered "unsafe". This includes the pipe character ( | ), which is pretty commonly used in page titles as a separator that doesn't take up much space.
If these are not escaped, Google Travel will NOT accept the weblink. For example, one of our listings has this for the direct URL:
That should escape the | to %7C:
For reference: https://stackoverflow.com/questions/1547899/which-characters-make-a-url-invalid
1 vote -
search in the pipeline ONLY for guests who own money/payments
search in the pipeline ONLY for guests who own money/payments - red circle
3 votes -
Add Name + surname mandatory fields under the DBS
not only name, but also the surname mandatory under the DBS
2 votes -
incorporate Airbnb reviews under DBS
incorporate both reviews to be synced. it would help your customers out tremendously!
2 votes -
Hold Extension Template
The ability to send a template or automate a template to guests if a hold is extended via the Pipeline.
2 votes -
Photo Gallery Tile Display for Selecting Photos
It would be great when someone clicks to “see more photos” that it displays a tile gallery of ALL the photos that then the user can select which photo enlarges on their screen. Currently, I have to click at rapid speed to find a photo of a specific room I may be interested in. It’s rather difficult.
Better flow… photos display as is on booking site with an option to see more photos—> when clicked all photos display in a tile gallery—> the customer can select a specific photo that then enlarges on their screen.
*Even better would be if…
4 votes
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