1683 results found
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Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votes -
Photo Gallery Tile Display for Selecting Photos
It would be great when someone clicks to “see more photos” that it displays a tile gallery of ALL the photos that then the user can select which photo enlarges on their screen. Currently, I have to click at rapid speed to find a photo of a specific room I may be interested in. It’s rather difficult.
Better flow… photos display as is on booking site with an option to see more photos—> when clicked all photos display in a tile gallery—> the customer can select a specific photo that then enlarges on their screen.
*Even better would be if…
5 votes -
Please add the Reservation # for VRBO and Hostfully bookings on the New Order Page. Like it is for Airbnb reservations.
The old Order Page showed the reservation number for each trip - Airbnb, VRBO and Hostfully. This number is used to reconcile each order with the Stripe payments and reports. In the New Order Page, the reservation number is only listed for Airbnb trips. Is it possible to have the Reservation number added for VRBO and Hostfully bookings? Without the unique reservation number, it makes it challenging to match the trips to the payments if one guest books multiple properties for the same date.
1 vote -
1 vote
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Quick add service providers to all properties
When adding service providers, it would be helpful to be able to automatically assign them to every property or property group from the service provider page rather than having to go into each individual property to add them. Or at least an option to automatically give service providers calendar access for every property/multiple properties in one place rather than in each property.
2 votes -
Ability to edit/remove individual ical imports
When a property is linked by ical from airbnb / vrbo etc we should be able to manually remove individual bookings. I import vrbo icals from 2 different owners (I can't switch to API) and when you import by ical you can't use the inbox. In my old PMS you could just delete any ical import and then enter the booking manually with the email address. My current workaround for this is to disconnect the vrbo ical whenever I get a new booking, enter the booking manually then reconnect to the vrbo ical. Super annoying and not to mention when…
1 vote -
Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
6 votes -
VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
7 votes -
review guest
Able to add Internal Guest Notes/Rating from App, Add our own custom items to rate (ex. check out procedures), and to add photos/videos to internal guest notes. Would be helpful to be able to review a guest in internal guest notes while at the homes during inspection period to assist in the review period and by saving the photos/videos in internal guest notes it would assist in any claims that would need to be made.
2 votes -
Sending notification to PM when the Booking.com connection went failed
When the connection between our platform and Booking.com fails, it can lead to disruptions in property availability, pricing, and booking management. This issue can result in lost reservations, inaccurate listings, and ultimately, a negative impact on revenue and customer satisfaction.
To mitigate these risks, it's essential to implement a notification system that alerts the Property Manager (PM) immediately when a connection failure occurs. By providing real-time updates, the PM can take swift action to troubleshoot and resolve the issue, ensuring that the property remains competitive and accessible to potential guests.
1 vote -
Support AIR_CONDITION_WINDOW for HVMB
Support more amenity mapping for Marriott AC
Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)
However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.
In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.
1 vote -
"variable" for the next check-in date
Hello, is there a "variable" for the next check-in date? I am looking to put this in a message for my inspector/handyman, in stating the checkout of the current stay and including when the next check-in is, in case there is something to be fixed, he knows how much time he has to fix it.
3 votes -
Calendar Expansion Feature
the calendar list not staying expanded as it used to. It's definitely annoying to have to expand everything again each time you refresh the calendar.
4 votes -
Able to delete the common space on property setting
Each time, I want to delete the common space, I have contacted CS to delete it from back end. I want to have the option to delete the common space on the property setting UI directly.
8 votes -
Set check-in/out restrictions on specific dates for multiple properties at once
We want to prevent check in/out on 12/25/23 and 1/1/24 for all properties. At the moment, we have to open each property > Pricing tab to do this.
14 votes -
Add a field "How did you find out about us"
Just wondering if I can add a button to the booking info area that asked them where they found out about us? Google, press, social media etc. I need to know what marketing is working and what isn't - Yes of course. So on the box on the right where you book your stay and it asks for your info. Could I add a line that asks where they found us?
The drop down has Google? word of mouth? press article? Instagram?
17 votes -
Extra hours field for late check-out in the booking flow
Ability for the guests to select amount of extra hours for their stay during the booking flow with an extra hours field
1 voteNote that the platform already provides a way to do this by using services can you can propose for purchase to guests during the check-out flow: see https://help.hostfully.com/en/articles/2899851-upselling-items-from-your-direct-website-checkout-flow
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Delete pre arrival form information after stay
Delete pre arrival form information after stay
1 vote -
Capture Guest physical address during booking process to add to profile
I want to be able to later report on what parts of the country guests are coming from so that I can then spend $ on ads in those areas. (this won’t work for Airbnb bookings)
4 votes -
Include the inquiries and quotes sent in the logistics report
Include the inquiries and quotes sent in the logistics report for marketing purposes.
1 vote
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