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  1. Hi team,

    At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.

    As a workaround, users should:
    1. Create manual payment link from Stripe > send to the guest
    2. Once the guest pays, Record a payment manually from Pipeline
    3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amount

    That seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.

    7 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  2. For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.

    Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  3. Hi team,

    At the moment, on Order details page, it shows the detailed breakdown of each tax, and tax on a tax is on a separate line.

    It's your current design and it's not possible to change on UI for now.

    However, we'd like to show tax on a tax on the same line with tax it self, basically, the total of each tax, instead of having 2 lines for 1 tax.

    it's more the details for customer invoicing that we are interested in.

    3 votes

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  4. Hi team,

    We'd like to have a report to determine what percentage of bookings come from each booking platform. For example I would like to be able to see what percent of bookings come from Airbnb, BDC, etc.

    For now, it's possible to run Property performance report or any others, but the Channel performance one for agency.

    1 vote

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  5. I'd like it for my main "Rental Properties" page on my website. So people can see a picture of the property before they click into anything.

    1 vote

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  6. Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.

    Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.

    5 votes

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  7. I want to send service provider notifications when a service has been purchased both as part of a booking, and when guests buy it from the guidebook.

    2 votes

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  8. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    23 votes

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  9. Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.

    14 votes

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  10. We'd love to have all Stripe transaction shown on Transaction tab on Hostfully, including "Incomplete" ones to match with Stripe so we can easily track all the transactions.

    1 vote

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  11. When I want to schedule an enhanced report to be sent for instance to our concierge so she can handle the check-in, the range options are fixed like : last week, last month, last quarter, last year and this week, this month, this quarter, this year... however, if it's end of July and I set for this month, she won't see arrivals of the next week. It would be more relevant to have ranges in the future like: next week, next 30 days, next 90 days.

    5 votes

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  12. As a VRM, I want to see the tax in one line, similar to Airbnb host payout record "Property use taxes" instead many tax lines so It can be cleaner in view.

    2 votes

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  13. 1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  14. the client feels the holidays periods are where they can make the most money. they want to restrict guests from booking and then changing there minds. However they want to be flexible during the other periods so therefore want a cancelation to be strict during holiday busy times and flexible during all other timers.

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  15. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. It is unnecessary and confusing. Pay today - states the total amount due and then the credit card collection section should follow. Instead - followed by "pay today" is "deposit payment and deposit due" - stating the same amount as pay today unnecessarily and confusing the guest because it states that it is a "deposit" making them think that they get this money back. PLEASE delete this "deposit" unnecessary section. Thank you!

    1 vote

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  17. Sometimes triggers are failed to send due to missing factors or bugs or something else.

    In most of the cases, we can re-fire the trigger and guest can receive the message they need asap, like checkin instruction or pin-code message.

    However, in some cases, it takes a little bit longer to solve the issue due to bugs. Thus, it would be much more convenient if we can have "preview message" in Message log and copy the text and send it from our personal email for urgent cases.

    I understand we can copy custom templates and change all variables but it's…

    3 votes

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  18. My default language is English but I would like to change to Spanish! be able to modify PMP language

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  19. 18 votes

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  20. As a VRM, I want to run an owner report for all properties into one report (not separate owners as of now) for myself and accountant use.

    11 votes

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