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How can we improve the property management platform?

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1669 results found

  1. Disable the on-hold on the dates when receiving an inquiry

    We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    3 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  2. If I leave the security deposit in blank I would like to the changes get saved as there's no despoit

    If I try to delete the security deposit. When I click on "update property" the security deposit is "filled" again. when I delete the security deposit and left it blank, it returns to the last amount after update it.
    So, when I put "0" (zero) it changed. I believe that the system should understand when it is blank, it is zero.

    If it is blank, it is zero or "not applied" for the property. It is not necessary an additional step to set the option to zero. If we left blank, system should understand that I don't want this option…

    1 vote
    0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  3. Booking updated template to indicate exactly what was changed

    At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    15 votes
    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  4. Ability to adjust property description for Direct booking site only

    Ability to adjust property description for Direct booking site only such as input the information that Airbnb Superhost and VRBO Premier Host.

    It would be great to have some way to make the hostfully page have a different description. I'm sure many of your owners/hosts have this distinction of super host, etc. Would be great to be able to advertise that on our direct booking site.

    This way when people find our website either through previous guests and/or social media campaigns, they know that we are a trusted host based on our experience with Airbnb and VRBO, but they don't…

    3 votes
    received  ·  0 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  5. Ability to adjust the pincode access time

    From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    21 votes
    received  ·  7 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. Suggestion - Mobile View Searches

    When you are searching properties on the mobile view, the (next) page buttons 1, 2, 3 are ONLY at the top - they should also be at the bottom. Reason

    1) It is more convenient than scrolling all the way back to the top and
    2) When guests get to the bottom they think that is it

    Also, in the search bar, you should include a search perimeter for Complex or property descriptions. So if someone is looking specifically for a rental in "Sunrise" condo, they don't have to go thru 10 pages to find it.

    1 vote
    0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  7. quote

    When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.

    4 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  8. Be able to print the DBS page with guest and quote detail in PDF

    After adding the lead details, dates and fees, client information, dates, amenities, and payment conditions.
    I want to be able to generate a PDF file of exactly all the info that is on the website.

    1 vote
    received  ·  0 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?

  9. Add condition condition unavailable date for booking inquiry

    At the moment, we don't have any condition to filter out booking inquiry with unavailable dates so we can automate the booking inquiry sending process for those type of guests.

    I can figure out the template side, but not the trigger side.

    I get a lot of inquiries from non-Airbnb guests for dates that aren’t available at the specific property, but are available at similar properties. I don’t always manually reply until hours later, when it’s too late.

    1 vote
    0 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  10. Customize the percent % at reservation

    Be able to customize the percent taken at reservation, or allow percentages in increments of 5s instead of only 10s. Some clients like to take 25% at booking.

    2 votes
    received  ·  1 comment  ·  Property settings  ·  Admin →
    How important is this to you?

  11. Issuing refunds from the mobile app

    I want to issue reservation refunds from the mobile app

    2 votes
    1 comment  ·  Mobile App  ·  Admin →
    How important is this to you?
    received  ·  AdminSteph (CTO, Hostfully) responded

    Note that you can now schedule automated refunds from the Hostfully platform, so this makes manual refunds less valuable.

  12. Create a trigger option for security deposits that haven't been refunded yet

    Something like complex condition where 10 days after stay ends and security deposit received and security deposit not returned.

    1 vote
    0 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  13. Ability to remove Third Party agency directly from the PMP

    Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    13 votes
    received  ·  0 comments  ·  Channels  ·  Admin →
    How important is this to you?

  14. Edit font/ color of Owner report

    The font color and size of the Owner Report is too small and light, making it difficult to read, also no color to differentiate booking's source.

    If we're able to edit the font/color of the report, it would be much more helpful.

    3 votes
    0 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  15. Notification when a lead is about to be expired.

    Get a notification when a lead is about to be expired.

    2 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  16. Manage scheduled messages within the mobile app

    see a list of scheduled messages, and be able to manage them in bulk

    5 votes
    under review  ·  0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  17. Adding additional charge option for VRP

    I want the additional charge option to work with VRP.

    1 vote
    received  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Guest Information report based on arrival dates

    We would wish to add a report that I can run, similar to the custom logistics report, that shows our guests contact information, check in - out dates, as well as sorting based on arrival date.

    1 vote
    0 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  19. Integrate with PayFast - https://payfast.io/

    PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.

    3 votes
    received  ·  0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  20. More user-friendly error messages for channel sync issues

    At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    14 votes
    received  ·  0 comments  ·  Channels  ·  Admin →
    How important is this to you?
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