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1809 results found

  1. the Statement Variable is not fit for purpose for Owners as it contains Guest data that generates numbers that do not add up intuitively unless you can see the Guest payment, not HOST payout
    // My proposal, rmove the GST (5%) (Alberta, Canada) line item as it is being calculated on the GUEST SERVICE FEE which is NOT shown on the statement and NOT relevant to the HOST payout details. Its relevant for the GUEST PAYOUT details.

    1 vote

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  2. Is there a way to get a notification if we got a booking on a day that has an assigned job?

    An made up example. I have a pest control service scheduled for a property on Nov 15th. I don't want to block that calendar and stop any new booking opportunities.

    If I was to get a booking that included the date of that job, is there a way to receive a notification so that the job can be re assigned to a different day?

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  3. Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)

    1 vote

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  4. Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    3 votes

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  5. Implementing a small pop-up calendar with quick navigation through months could significantly improve usability. This way, users wouldn’t need to wait for the entire calendar to load or navigate cumbersome month-to-month transitions.

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  6. what I'm trying to point out is, that because this is what VRBO sends you, my tax figures are out. This is a problem in that it means I need to make a manual adjustment to ensure my tax figures are correct.

    The solution is to either (1) liaise with VRBO to have this "discount" figure broken down into the 2 separate components when communicated to you, or (2) recognise on the hostfully side that there will always be a tax component, and break it down into the 2x figures based on the property tax rate

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  7. I would like to be able to send templates to my owners please.

    1 vote

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  8. Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example

    I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).

    8 votes

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  9. Bulk update amenities via API. Otherwise 5 amenities would require 5 separate calls and that's bad to scale.

    2 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  10. I am just wondering if we can add a column in logistics report that shows the actual day, not just the date. for example, monday tuesday etc

    1 vote

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  11. Would be great to preview your listing prior to publishing. Currently this is my very first listing, first time with a STR so figuring out How the listing will look prior to publishing is important. Currently I am stuck publishing then checking the listing to see what it will look like, then I need to adjust the listing if something is wrong.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. 1 vote

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  13. Have the ability to send more messages per event (inquiry, cancellations, etc) as currently it limits you to only send one message per event and any future scheduled event messages will be cancelled out. This way we can follow up on inquiries as many times as we want

    1 vote

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  14. We have canceled the booking and issued a partial refund via Stripe. A record of this refund transaction has been added to Hostfully.

    However, the View Order page currently displays a confusing calculation of the total amount, amount paid, and balance due. Since the booking is canceled, the "Balance Due" field should no longer be visible.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  15. I was trying to create a custom template that would be sent to a guest during their stay which would give them the option to add an additional night if the calendar allowed. This template would have a link that would take the guest directly to their reservation page where they could add the night and make payment all in one. I'm being told that's not an option and they would have to respond to me with a yes/no and then I would have to make the change in the system and send a payment request. This seems really clumsy.…

    1 vote

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  16. Ability to adjust the brightness of hero image on direct booking site as the font option is so basic i wanted to include our brand so it looked much better...

    2 votes

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  17. This will help send check-in instructions right after the agreement has been signed

    1 vote

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  18. I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages

    8 votes

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  19. Several guests have specifically recommended looking into GDS integration to streamline their booking processes and enhance accessibility to our properties. Integrating with GDS providers like Sabre, Amadeus, Apollo, Worldspan and Galileo by Travelport could significantly improve our visibility and booking convenience for this particular segment of travelers, which is rapidly growing for us. Given the potential benefits in meeting the specific needs of corporate clients more effectively, we see GDS integration as a strategic step to expand our reach and service capabilities in the corporate travel market.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  20. This feature would be incredibly useful for our team because it makes it sound more inviting for the owner. It creates a nice Welcome gesture instead of Please Sign In.

    2 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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