1653 results found
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Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all
Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.
We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
I also…30 votes -
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
10 votes -
Not calculating the Airbnb tax on the total amount of the Airbnb bookings
Not calculating the Airbnb tax on the total amount of the Airbnb bookings
1 vote -
Financials reports in Reports
I would like to provide feedback on the Financial Reports section in Reports. When utilizing the Enhanced Reports, it is necessary to run it for an overview. However, I believe that with the Financial Report tab, you can simply choose a date range to view a list of reservations, including the booking breakdowns. This is a more convenient option.
If there is a feature to select the date type of booked date and stay date, it would greatly improve the usefulness of this section.
1 vote -
Ability to customize buttons and colors of the calendar widget
Ability to customize buttons and colors of the booking widjet
4 votes -
Support more fields in Logistic report
Logistic report should have the fields: guest tag, booking tag for report on returning guests.
1 vote -
1 vote
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1 vote
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System notification
Allow to modify the notification sent by Email setting => Forward all emails form inbox to Agency Email.
At the moment, it's not showing in system template so we cannot modify it.
1 vote -
Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
5 votes -
The ability to resend/reset the Pre Arrival form if guest uploads wrong ID
We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.16 votes -
1 vote
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Include Payment Dates for Long-Term Airbnb Bookings in Reports
Add a report feature that displays the dates and amounts of each payment Airbnb submits for long-term bookings. This would help property managers track transactions with multiple payments more easily.
1 vote -
Spell check
I would find it very helpful if the software had a spellchecking facility, whereby a word / grammer would be underlined showing the user there was a possible error. I have often rushed and responded quickly to messages to guests and realised after sending there was a small spelling error / mis-typed word. This can look unprofessional. There is probably one here!!!
1 vote -
replacing photos
It would be great to be able to "replace" or "update" a single photo right at the photo you want to replace. This way I don't have to drag the new photo after uploading it all the way from the bottom, describe, tag it, and map it all over again.
I'm always changing things out in a room and needing to re-shoot so my expectations remain as 'what you see, is what you get'1 vote -
Property report to include comparison
We want a property report in Enhanced reporting to have comparison information among months, days, and quarter. At the moment, we can only run separate reports to compare. We know about Analytics, but we want it to be in Enhanced reporting as well as we can customize the data, columns and can download them as CSV for future reference.
1 vote -
Export order breakdown
We'd like to export invoices (orders) from the first quarter of 2024 for all the guests that outline everything that they paid. We need the visual of the order not just the information aggregated into a report
1 vote -
Show booking payment status on Calendar
i like make a flag or a color so when i look at the calendar, it shows directly there which booking is not PAID
10 votesHello. This is really the reason we provide the Pipeline, which can show status for all bookings and will highlight those with incomplete payments.
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Group reports
It would be great to have the ability to group separate reports into one. Like if I had 3 different Financial reports. One for Airbnb. one for VRBO. and one for BDC to make a report that pulls them all into one.
1 vote -
No show filter
Have the ability to modify the status of a reservation from 'Canceled' to 'No Show' for reporting purposes to avoid manual workarrounds on the reports.
1 vote
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