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1796 results found

  1. we really need to JUST Change the booking report selected for each owner report

    2 votes

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  2. At the moment, that is correct all reviews of both channels would be in the same place and be differentiate by channel's logo column. I want to have 2 seperate area for Airbnb and VRBO channels. That would be easier to manage the review.

    1 vote

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  3. 1 vote

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  4. It would be super helpful to be able to see the nightly prices per OTA and the direct website on the calendar. Probably not all at once, but some kind of filter that you could switch to see what the nightly rates are on each platform, or the ability to hover and see the different prices. It would also be helpful to see a comparison of rates when manually adding a booking or quote.

    At present the pricing in the calendar as we see it, is never what the guest is actually paying as there is a markup and this…

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  5. We’d love to see some features accessible via mobile browsers, since our team often works on the go and the mobile app doesn’t currently offer full functionality.

    We suggest simplifying access to frequently used actions — like Add Transaction, Add Payment, Add Expense, and Owner Adjustments — similar to how Add Lead is currently handled.

    At the moment, some of these (like Owner Adjustments) are a few steps deep. Adding a dedicated button (e.g., next to Add Lead) would significantly improve workflow efficiency.

    2 votes

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    1 comment  ·  Owner Portal  ·  Admin →
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  6. They ONLY send a review reminder or a review request IF the guest has not yet written a review

    This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.

    33 votes

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  7. It would be very helpful if we could edit the list order of the enhanced reports. It only gives the option of duplicating and going to the bottom of the page, which separates from the report type groupings, making it difficult to find as we scale more properties.

    1 vote

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  8. It would be great to be able to trigger an early check in offer message when the cleaning job is completed.

    2 votes

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  9. We manage 17 houses, each with around 80 photos — mapping them individually is extremely time-consuming. Allowing bulk selection and assignment would significantly improve efficiency and user experience.

    1 vote

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  10. be able to add block notes on the property report

    1 vote

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  11. In the app, the arrivals of the day disappear at 3pm on time, even when the guest is planned to arrive later and that the real arrival time is adjusted in the booking « stay details » section.
    The arrivals of the day should remain in the "arrival" tab during the whole day, and perhaps have the possibility to tick a box when the guest is checked-in.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  12. On mobile app, it doesn't appear you can alter the "only check in on" days like you can on desktop. It would be good to have this possibility like under the property page, main settings.

    2 votes

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    planned  ·  0 comments  ·  Mobile App  ·  Admin →
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  13. When a report is multiple pages it helps to be able to see what column is pertaining to the information needed, ie, when filling out a tax report or the Owners payout report. A date stamp would just help narrow down which report is the correct one.

    6 votes

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  14. we see that the formatting didn't work if using custom data as a long text.It can only pull the raw text.
    => We want the custom data - long text can pull the formatting.

    1 vote

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  15. We don't get an email notification when booking.com sends us a message about our account. These are generally important messages that we need to be aware of or where we have raised an issue with them and they are responding. Unless we remember to keep logging into BDC and going to the BDC inbox for that specific property, we would never know we had the message.

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  16. We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.

    2 votes

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  17. Since working with APIs is unpredictable by nature, in this case, something went wrong and the credentials in our system were not updated as expected.

    This is expected, as a lot of processes can go wrong, from network issues to database issues and more.

    This is the reason I think that cases like the one we are discussing are expected and we will face them again in the future. It is not anyone's fault, it is the nature of the process.

    Because of this, I think if the refresh token could always stay the same, we would easily update the…

    1 vote

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    1 comment  ·  API  ·  Admin →
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  18. The report currently pulls all leads and doesn’t have a mechanism to handle group bookings yet. All main booking and sub bookings appear in the report causing incorrect financial statement.

    So only main booking should appear in the report, not sub bookings.

    1 vote

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  19. For some reason, there is now a character limit on departure checklist items for the guidebook. The character limit is extremely small to allow for elaboration on certain check out for departure related items. Most check out items need further explanation and this is very prohibitive for streamline checkouts. The guest is not able to view further elaboration and can just you a cut off message instead.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. The filter function for pipeline under "properties", create a drop down list that allows you to click multiple properties to filter by, not just 1 at a time!

    Or - add the "property tag" filter option.

    Either way, I want to be able to filter out properties that I do not manage so only my properties are shown in the pipeline.

    As a large company with several managers we are currently unable to filter out each others' properties, so leads/inquiries get lost on the pipeline...

    1 vote

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