1932 results found
-
Support Seasonal Vrbo Cancellation Policies
For instance, let's say for most of the year you have a moderate cancellation policy, but for special events it could be stricter. Last year for Coachella people booked a year before, then at the last minute found a cheaper place because people start lowering their prices when they don't book. So they would cancel before the deadline and you would have to drastically lower your prices to rebook after you held the dates for them for a year.
28 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
39 votes -
Allow Rate Multiplier to Apply to All Fees
Currently, the rate multiplier only applies to the nightly rent. I’d like the option for the multiplier to apply to all fees (such as cleaning, service, or management fees) to offset Airbnb's host service fee.
20 votes -
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
19 votes -
Booking.com - support multiple rate plans and length of stay discounts
Support multiple rate plans for Booking.com connection.
We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com.
We also want to send the pricing rules at the bottom of the pricing tab to Booking.com
44 votes -
Ability to set different cancellation policies during different times of the year.
It would be nice if there was an option to set a different cancellation policy during peak season (Strict) and a less strict one during off peak season and also ability to set the policy based on lead time
20 votes -
Add granular update details to UPDATED_PROPERTY webhook payload
Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.
I would like the payload to include more granular details about the type of update, for example:
Pricing update
Photo update
Amenities update
General property details update
Pricing rule update, etc.
This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven…
4 votes -
A Hostfully App for owners
An app for the owners to login and see their portal. Also a much more in depth portal, showing reviews, any issues that come up at the property, analytics, etc
62 votes -
Make calendar filters persist across sections of the app
Keep the applied filters (location, property tags, property type, etc.) active when moving between calendar views or when opening a property-specific calendar. This would allow sales agents to seamlessly explore filtered options without having to reapply filters each time.
5 votes -
Add an option in iCal export to include checkout day for cleaning schedules
When Hostfully’s iCal feed is imported to Google Calendar, the event appears to end the night before checkout. This causes confusion for property managers and cleaners who rely on Google Calendar to see when a property is still occupied or needs cleaning.
Hostfully exports the data correctly (from check-in to check-out), but Google interprets the event as ending on the previous night. It would be very helpful to have an optional setting in the iCal export that adds one extra day to the event duration.
This way, the checkout day would also show as busy in Google Calendar, providing a…
5 votes -
Limit access to owners portal with calendar-only access
I want to have the option to add access to owners portal with calendar-only access
3 votes -
Customise templates & triggers per season
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
9 votes -
Have Airbnb date-specific cancellation policies setup on Hostfully
Airbnb offers the option of date-specific cancellation policies
Details can be found here
https://www.airbnb.ca/help/article/4049I would like to have this option/setup on Hostfully
3 votes -
Integrate with Agoda
Integrate with Agoda
9 votes -
DAC7 Reporting Export Support for UK/EU Property Managers
Add DAC7-aligned income/activity export functionality to support users managing EU properties who need to meet local tax transparency reporting regulations.
⸻
Problem / User Need
Property managers operating within the UK/EU are required to report rental income under DAC7 regulations.
While platforms like Airbnb and Stripe handle their own reporting as platform operators, PMs must still gather accurate financial data for submissions.At the moment, Hostfully does not offer a reporting export tailored for DAC7 needs, making the process more manual and time-consuming for users.
⸻
Who This Benefits
✅ UK/EU property managers
✅ PMs earning income through multiple booking…3 votes -
Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
45 votes -
Delayed trigger: automatic message only if there was no manual response
The option to send an automated message after a configurable time (e.g., 30–60 minutes) only if the host hasn't responded manually. This would help maintain optimal response times on platforms like Airbnb and avoid unnecessary automated responses.
4 votes -
mobile app
The mobile app needs to become as useable as the website. We were previously with Guesty and we were able to do everything from the app that we could do on the website. We can't even cancel or delete reservations from the app so having to wait until you get to a computer, which can be a couple days if you work in an office, is just not convenient. I want to be able to create or add a listing, edit triggers and templates, etc.
8 votes -
Creating a Trigger for completing Truvi verification form
The implementation of triggers for custom fields, including Truvi's guest risk score
5 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
4 votes
- Don't see your idea?