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Property Management Platform - Web

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809 results found

  1. Integrate with Xero Accounting (particularly popular in Australia)

    19 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  2. Since Airbnb is enforcing the character limit, it'd be a great idea if hostfully can add a character count to the text boxes in the description.

    33 votes

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  3. When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    16 votes

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    received  ·  4 comments  ·  Calendar  ·  Admin →
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  4. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    38 votes

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  5. Loading time is slow. This is specially noticeable with the images, that don’t seem to show until the rest of the site resources are loaded (we already optimized the size of the images, that doesn’t seem to be the reason). When looking at the loading times in the web browser inspector I see that around 2 full seconds of the loading time is loading many javascript files. The images are loaded at the very end of that process, after around 3 seconds of loading time, and until then all you see are gray rectangles.

    16 votes

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  6. We're noticed a flaw in the way Hostfully handles modification of an existing booking that we'd like to see corrected as it has the potential to overcharge guests.

    Essentially, when you make a change to an existing booking (adding guests, or adding nights), if the price of the lodging has changed since the guest booked, Hostfully applies the new price to their entire stay, rather than simply applying any new charges.

    For example:

    Let's say a party of four books three nights in on of our lodgings at a rate of $100/night.

    The lodging is capable of housing six, but…

    59 votes

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    under review  ·  8 comments  ·  Calendar  ·  Admin →
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  7. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    8 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  8. I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    32 votes

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    under review  ·  3 comments  ·  Channels  ·  Admin →
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  9. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    5 votes

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  10. Add additional payment processors for those who cannot get a Stripe account. Properties are managed in Costa Rica.

    17 votes

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    under review  ·  4 comments  ·  Payments  ·  Admin →
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  11. More fields in Property reports to export data such as property information (address/ long-lat), listing content (description, note, public name, rules ...), property setup (property type, bedrooms - bed type, guests, rate, fees ....).

    It would be much more helpful if we can export it from UI as we have multiple properties and this kind of report can help us with an overview of properties setup and we can figure what we have to fix.

    7 votes

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  12. We are using leads to generate statistics & charts. We only need leads generated through ORBIRENTALWIDGET and ORBIRENTALFORM source.

    Without requested filters, we are going through each of the leads, and using the targeted sources. Here, we are spending our api request quota.

    It would be great if you could consider following changes in future updates.
    1. Filter leads by sources.
    2. Filter leads by statuses.
    3. Filter leads by date created before / after.
    4. Allowing lead sorting by creation date.

    8 votes

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    received  ·  1 comment  ·  API  ·  Admin →
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  13. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    4 votes

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    received  ·  2 comments  ·  Integrations  ·  Admin →
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  14. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    42 votes

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    under review  ·  7 comments  ·  Inbox  ·  Admin →
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  15. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more, or when they can pay a certain amount at a time, instead of the strict amount based on our reservation payment policy (50% deposit, 50% balance. That said, when we send them the payment reminder, they can use the link in there and enter "x" amount.

    32 votes

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    5 comments  ·  Payments  ·  Admin →
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    Thank you for submitting this idea. We have considered this in the past but this behavior comes with complexities. The question is whether we consider a property as booked on the first split payment and block the calendar or not:

    • if we do: a guest could pay $5 on a $1000 payment and the calendar will be blocked with a payment that does not meet the reservation amount threshold (putting the PM at risk)
    • if we do not consider it as booked until the whole $1000 is received, the PM could end up with 4 payments of $200 and the property is still available. Someone else could then end en booking the property and the PM is left with having to process 4 refunds.

    So this feature is definitely interesting but requires that particular threshold rules to be defined and the system behaviour to adapt to them.

  16. PM would like to add receipts of ongoing or one time adjustments to owner portal and owner reporting

    13 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  17. If we had a bot in guidebooks or messaging we could have instant answers to:
    Can I check in early?
    Can I check out late?
    Do you provide coffee?
    etc.

    6 votes

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    1 comment  ·  Inbox  ·  Admin →
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  18. It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    18 votes

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  19. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    17 votes

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  20. 4 votes

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    0 comments  ·  Calendar  ·  Admin →
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