1658 results found
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Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
16 votes -
Ability to offer early check in once job's are completed
It would be great to be able to trigger an early check in offer message when the cleaning job is completed.
2 votes -
Add Booking.com and Vrbo listing IDs to API
Currently, the property endpoint returns the Airbnb ID but not Booking.com or Vrbo IDs. Also, the property-channel-links endpoint only includes channels like Homads, Vacaymyway, Golightly and Hometogo (if any)
It would be beneficial if the API could return Booking.com and Vrbo property IDs as well, since they're major platforms many of us use. This would make it much easier to manage listings across channels through automation.
3 votes -
Allow discount code creation via API
I would like to create a form that guests fill out at checkout, indicating that they completed basic checkout tasks in exchange for a discount code for a future stay. I have someone ready to build the application, we just need access to create a discount code via API.
7 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
32 votes -
Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
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23 votes -
include a header on each page of a multipage report
When a report is multiple pages it helps to be able to see what column is pertaining to the information needed, ie, when filling out a tax report or the Owners payout report. A date stamp would just help narrow down which report is the correct one.
6 votes -
Channel messages should work with leads that were attributed to Vrbo
We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.
2 votes -
Accurate booking value in owner portal calendar
In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.
Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.
The calendar in the property managers…
46 votes -
Federal holidays highlighted on Calendar
Have holidays highlighted on the calendar. Most owners have minimum stays for holidays or different pricing.
5 votes -
Allow booking request outside booking lead time (Direct Bookings)
It ill be great to have a DBS button the same way it works for Airbnb. This is because we're a business who work in business hours. We have instant booking setup in general but after a certain time in the day, it becomes more complicated to accept a last-minute guest. They should be able to submit requests too.
2 votes -
Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…4 votes -
SHARE button
A "SHARE" button on the website would be Soooo very helpful.
5 votes -
Show property created date in the product
We would like to see when the property was created and how long it has been in the system. This is not visible in the UI
2 votes -
Add a variable for guest address in enhanced report
Possibility to add guest address in enhanced reports
10 votes -
New referral program
I am interested in setting up a system where travel agencies and other external partners can earn a commission (for example, 3%) for referring guests directly to our properties managed through HostFully. This would be separate from any internal programs currently offered by HostFully.
3 votes -
A feature that allows you to find all signed rental agreements in the same tab (instead of going to each lead)
A feature that allows you to find all signed rental agreements in the same tab (instead of going to each lead)
3 votes -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
12 votes -
Add service providers as team member option
Currently service providers are only available at mobile end. But it will help bein able to create service provider as team members: with customized access / features so that you can choose what they can see and do.
Currently the associate role would eventually have access to all message threads, and pricing for the reservations, which is not great for a cleaner to see.
2 votes -
Improve team performance graph on Analytics page
Add Rental Revenue as an optional metric in the Team Performance graph
Include a filter to exclude canceled bookings
Display values with decimal precision instead of heavy rounding
2 votes
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