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2168 results found

  1. Currently, using FRACTION_EARNED booking charges across reporting periods, including one-time fees such as cleaning fees.

    It would be helpful to have an option to keep one-time fees (e.g., cleaning fees) in the first reporting period only, while continuing to prorate rent across the reservation dates.

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  2. Currently, scheduled trigger messages apply to all reservations or guests that meet the trigger conditions. It would be very helpful to have the option to create a scheduled trigger message for one specific guest or reservation only.

    For example, if one guest needs a reminder to upload a corrected ID, has a special request, needs custom arrival information, or is celebrating a birthday, the host could schedule that message for that individual reservation without affecting all other guests.

    Once the message is sent, the individual trigger should expire automatically.

    This would give hosts more flexibility, reduce manual follow-up, and keep…

    1 vote

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  3. When Hostfully’s iCal feed is imported to Google Calendar, the event appears to end the night before checkout. This causes confusion for property managers and cleaners who rely on Google Calendar to see when a property is still occupied or needs cleaning.

    Hostfully exports the data correctly (from check-in to check-out), but Google interprets the event as ending on the previous night. It would be very helpful to have an optional setting in the iCal export that adds one extra day to the event duration.

    This way, the checkout day would also show as busy in Google Calendar, providing a…

    6 votes

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    1 comment  ·  Calendar  ·  Admin →
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  4. Ability to set channels for Price Rules

    11 votes

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  5. Manual reservations should automatically apply the same pricing rules as direct bookings, including Early Bird, Last-Minute, Weekly (7+ nights), Monthly (28+ nights), taxes, fees, and any other configured pricing rules. This would eliminate manual calculations, reduce pricing errors, and ensure consistent pricing across all booking methods.

    1 vote

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    0 comments  ·  Agency Settings  ·  Admin →
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  6. Summary:
    Hosts using the VRBO integration are unable to maintain pet-related house rules configured directly in VRBO because Hostfully does not currently support the corresponding fields. As a result, pet settings entered in VRBO are overwritten during synchronization.

    Customer Impact:
    VRBO allows hosts to specify important pet policy details within House Rules, including:

    • Number of pets allowed
    • Pet size or weight restrictions
    • Additional pet-specific requirements or limitations

    Because these fields do not exist in Hostfully, any values configured directly within VRBO are removed or reset after the next sync from Hostfully. This forces hosts to repeatedly re-enter the information in…

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  7. When a job is auto created it should be based on the checkout time until check in time of the new guest

    2 votes

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    1 comment  ·  Service Hub  ·  Admin →
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  8. With the new Promo Codes endpoint, we now have the capability to retrieve/manage promo codes. However, we are currently unable to apply a promo code when generating a quote or lead.

    The PM requires the functionality to pass a promo code when retrieving a quote, in order to accurately display the price breakdown to the customer and initiate the checkout process.

    11 votes

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    planned  ·  1 comment  ·  API  ·  Admin →
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  9. Support on seasonal discount for high and low season. It would be helpful if we can select date range for discounts to apply it on different season.

    For example, pricelabs which I am using now and they want my prices up over $320 a night high season and $154 in low season... we book in Costa Rica 6 months in advance for trips... people book ahead. so right now my monthly rate is showing $9000 when my competition is $6000... but if I put a discount of 30 percent on that now... anything I have in low season is going…

    2 votes

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  10. At the moment, when using ChargeAutomation to collect payments for Booking.com reservations, it is required to change the API setting for Booking.com connection so PM can view the CC details and charge it actively. It would be helpful if Hostfully can support automatic payments for ChargeAutomation with BDC (also for Vrbo and direct bookings).

    3 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  11. When we sync hostfully with clearning accounting, we are showing a mis-matched balance and it is because hostfully is counting the whimstay platform fee as income instead of as a fee deducted from the payment. It is inflating our deposit

    2 votes

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  12. It would be beneficial for service providers to view jobs categorized by type within the app. Although I manage multiple services under a single provider, the app currently displays all services together, requiring me to click on each one individually to understand its details. Additionally, organizing jobs by date could improve usability.

    For example, in the "Upcoming" section, there could be a main entry for June 28, containing subfolders for each specific service. Within these subfolders, the corresponding jobs would be listed.

    For instance, if our service provider handles guest transfers and check-ins, they would have a clear overview of…

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  13. I want to have the option to add access to owners portal with calendar-only access

    4 votes

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  14. We are using the hold function for 24 hours and then use the autosend follow up to nudge the client that the hold is due to expire. This is very effective! However, is there any way the booking hold request quote flip into a new lead that can still remain accessible to book if it the hold has expired? This way if a client is late to make the payment, they can still book without intervention from us but it also releases the date on the calender to allow another reservation to happen if they are too slow.

    3 votes

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  15. Redirect the login page to the Owner to the accessible pages instead of the Dashboard page.

    9 votes

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  16. Currently, we count the reviews of OTAs on the Hostfully direct booking site, but they are not related to our direct booking site.

    It would be better if we could have an option to exclude the OTAs review on the direct booking site.

    1 vote

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  17. Ability to automatically sort templates & triggers in alphabetical order

    1 vote

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  18. Currently, triggers with multiple recipients are sent as individual individual emails. A feature to include all intended recipients in a cc: style email could help with guest registration at properties where more than one person needs to be notified.

    1 vote

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  19. being able to screen guests' ID, not only email and phone numbers, since the PM wants to know who is really staying

    1 vote

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  20. add a field for a promo code when creating a manual reservation—essentially, an option to apply a promo code even when booking manually.

    3 votes

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