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1682 results found

  1. Have the option to create the same trigger as send channel message and email message at once.

    2 votes

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  2. Have the ability to select to show the Rental rate only OR the whole price including the Fees & Taxes on the Direct Booking Website to show the competitive prices and attract the potential customers

    3 votes

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  3. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    19 votes

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    received  ·  6 comments  ·  Integrations  ·  Admin →
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  4. When a guest purchases an item via Guidebook Marketplace, we receive an email notification with the guest's name, guest's email, and transaction ID.

    However, when we go to Stripe and look for the transaction, there is no email or guest name linked to the transaction. It's hard to tell which payment is from which guest. Therefore, adding the customer's email and name to the Stripe payment would be great.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  5. Do we have any way on how to run the report for the calendar blocks we have? Thank you!

    4 votes

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  6. It would save a lot of time if there is some sort of pricing strategy for periods of the year where all listings are adjusted for seasonal reasons e.g. Christmas, bank holidays etc.
    A listing could be added to a strategy for the set dates, and the rate changes ( add/ reduce by percentage or set amount) according to base rate.
    So when the base rate is changed, the pricing strategy amount auto adjusts with it.
    At the moment we have to use 'pricing period' and manually input amounts, and when the base rate is changed then we then have…

    4 votes

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    1 comment  ·  Calendar  ·  Admin →
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  7. Set a complex trigger for "X" time after booking confirmation

    21 votes

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  8. We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    5 votes

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    0 comments  ·  Channels  ·  Admin →
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    The cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.

  9. 3 votes

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  10. Make all properties show on the map as soon as a customer clicks

    4 votes

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  11. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    14 votes

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    0 comments  ·  Inbox  ·  Admin →
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  12. Currently, I only can choose daily/ weekly/ monthly in Frequency field.
    I want to choose a specific date instead.
    For example, I need it to say it will send Monthly for the upcoming month on the 25th. The report is being sent to a team that needs to schedule their tasks for the upcoming month so getting the report on the 1st is not helpful.

    5 votes

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  13. We would like to have the ability to be able to actually create gift cards so that someone could book online with the gift card versus discount code and be taxed properly without me having to manually enter it? For example, the gift card would be taxed on rent amount since the discount is taxed on rent-discount ((a line item will be added with a negative amount after the guest books the dates/in a manual booking and the Tax on Rent would be applied on the Rent only))
    If a gift card is written as a coupon code for a…

    14 votes

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  14. It would be great to be able to see the info on the app. If I'm on-site at our property without my computer then I have no way to view that info, so it would be nice to be able to!

    6 votes

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    0 comments  ·  Mobile  ·  Admin →
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  15. If we had a bot in guidebooks or messaging we could have instant answers to:
    Can I check in early?
    Can I check out late?
    Do you provide coffee?
    etc.

    33 votes

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    planned  ·  1 comment  ·  Inbox  ·  Admin →
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  16. Develop Integration with Autobooks

    2 votes

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  17. This is the best i have been able to do regarding iCal sync to google calendar, but I would really love if I could tell which property this guest is arriving to on google calendar because the name alone does not help me in preparation for the guests arrival (would be so much better if it provided the property that the guest was checking into.

    If it would allow me to change the url to the name of the property and show that instead of platform.hostfully that would certainly be ideal.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  18. This would allow us to automate messaging that applies only to guests with pets

    1 vote

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  19. 'You have reserved the following property'. We would like to have a different wording here instead of "Your agreement has been signed"

    1 vote

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  20. From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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