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1669 results found

  1. Is there a way to get a notification if we got a booking on a day that has an assigned job?

    An made up example. I have a pest control service scheduled for a property on Nov 15th. I don't want to block that calendar and stop any new booking opportunities.

    If I was to get a booking that included the date of that job, is there a way to receive a notification so that the job can be re assigned to a different day?

    1 vote

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  2. Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)

    1 vote

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  3. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    10 votes

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  4. Currently I can only run reports for all properties/ 1 property at a time. I want to be able to select multiple properties and run a report with one click.

    1 vote

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  5. Implementing a small pop-up calendar with quick navigation through months could significantly improve usability. This way, users wouldn’t need to wait for the entire calendar to load or navigate cumbersome month-to-month transitions.

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  6. Description:
    Currently, VRBO sends a discount value (e.g., $153.12 New VRBO Discount) as a GST-inclusive figure. Because it's listed under fees without any itemized GST breakdown, this results in tax miscalculations on our end.
    Example:
    The $153.12 discount actually includes:
    $133.15 rent discount
    $19.97 GST discount
    Since this breakdown isn’t provided via XML, and Hostfully treats the entire amount as a non-taxable discount, my reported tax figures end up being incorrect. This requires manual adjustments, which are not scalable and introduce the risk of error.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  7. Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example

    I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).

    8 votes

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  8. Bulk update amenities via API. Otherwise 5 amenities would require 5 separate calls and that's bad to scale.

    2 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  9. 1 vote

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  10. Have the ability to send more messages per event (inquiry, cancellations, etc) as currently it limits you to only send one message per event and any future scheduled event messages will be cancelled out. This way we can follow up on inquiries as many times as we want

    1 vote

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  11. We have canceled the booking and issued a partial refund via Stripe. A record of this refund transaction has been added to Hostfully.

    However, the View Order page currently displays a confusing calculation of the total amount, amount paid, and balance due. Since the booking is canceled, the "Balance Due" field should no longer be visible.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  12. I was trying to create a custom template that would be sent to a guest during their stay which would give them the option to add an additional night if the calendar allowed. This template would have a link that would take the guest directly to their reservation page where they could add the night and make payment all in one. I'm being told that's not an option and they would have to respond to me with a yes/no and then I would have to make the change in the system and send a payment request. This seems really clumsy.…

    1 vote

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  13. The situation occurs when a booking imported from Rental United does not have a source, such as Booking.com, Agoda, etc. This also happens when there are bookings from other offline sources such as travel agency, etc. We can add tags on the lead modal but cannot pull it into Enhanced Reporting.

    There are only two fields which are Guest tags and Tag (hasTag), none of them can pull the tag we add from the lead modal. It would be great if there is a field to support that so we can have more information in the report for further analysis.

    6 votes

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  14. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    13 votes

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    received  ·  1 comment  ·  Channels  ·  Admin →
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  15. Support videos in the property pages

    5 votes

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  16. This feature would be incredibly useful for our team because it makes it sound more inviting for the owner. It creates a nice Welcome gesture instead of Please Sign In.

    2 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  17. It is noted in the v1.5->3 upgrade guide that v3's agencies endpoint supports a "rentalConditions" field, but no other APIs seem to exist for updating the per-property rental conditions. It would be great to automate these to ensure they are accurate and make changing all properties a lot easier

    1 vote

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    planned  ·  0 comments  ·  API  ·  Admin →
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  18. Ability to extract the full year pricing on a property in an excel sheet

    1 vote

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  19. I want to apply a fee that calculates from the TOTAL (including taxes and security deposit) and not the subtotal.

    For example, we need to implement a 5% fee on direct bookings but the one we have now doesn't include taxes and the security deposit when it calculates the 5%.

    11 votes

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  20. Remove "View Order" link from Lead Modal for non-manager role, as they can't access it anyway

    2 votes

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