1876 results found
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pet fee
The way pet fees are currently set up needs to change. Having “Pets” listed as an optional add-on before payment is misleading. It comes across as if the fee is a donation rather than a requirement, which gives guests the impression they can simply choose not to add it.
This is not how a required fee should function. The system should prompt guests to indicate upfront whether they are bringing pets when selecting guest count. If they are, the pet fee should automatically apply as part of the booking.
4 votes -
Option to Open Listings in Same Tab on Hostfully Direct Booking Site
1/ Current Behavior:
When clicking on a listing on the Hostfully Direct Booking Site, whether from the search results or the Featured Properties list, the listing opens in a new browser tab.2/ Feedback / Suggested Improvement:
It may be more efficient and user-friendly to have the listing open in the same tab, allowing users to view a property and easily return to the search results or Featured Properties list without needing to manage multiple tabs.3/ Rationale:
Opening listings in the same tab may improve the user experience for guests who prefer a more seamless browsing flow. It avoids…5 votes -
Ability to delete sent messages in inbox
Have the ability to delete a message that was sent by mistake
3 votes -
Maximun stay for customizable period
Right now, we can edit the Minimun stay for a specific date range in the calendar. Would be usefull to add the Maximun stay as well.
2 votes -
Ability to Set Different Security Deposit Collection Methods per Channel
I would like to request the option to configure the deposit collection method per channel, so that I can collect it manually on Booking.com, but automatically on other platforms like VRBO or direct bookings through Hostfully.
5 votes -
Apply the Promo Code when creating a quote/lead via API
With the new Promo Codes endpoint, we now have the capability to retrieve/manage promo codes. However, we are currently unable to apply a promo code when generating a quote or lead.
The PM requires the functionality to pass a promo code when retrieving a quote, in order to accurately display the price breakdown to the customer and initiate the checkout process.
4 votes -
Ability to log and report Agency-level adjustments
Currently, Hostfully only supports adjustments tied to owners and properties. However, many agencies also need to track and reconcile agency-wide expenses that are not connected to a specific property or owner.
Examples include:
Hostfully subscription fees
Inventory purchases used across multiple properties
Invoices paid directly by the agency (e.g., software, utilities, maintenance contracts)
Having a way to enter, categorize, and report these agency-level adjustments would provide a more complete financial picture for monthly reconciliation.
3 votes -
Create an exportable calendar link including the departure day for Cleaners
Making an exportable calendar link that simply adds the 1 day (departure day) to the data, so that it could be imported to google, so that the cleaners know when people are checking in, how long they are staying to leave appropriate supplies, etc.
1 vote -
Date and Time Format Options for International Users
As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.
Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.
Thanks!
18 votes -
Keep booking data of deleted properties
When a property is deleted (because we no longer manage it), all the data and related bookings are deleted too. Consequently, when we generate reports of previous years, the figues are wrong because the bookings data of the deleted properties are not included.
This makes the reports and analytics tool unreliable.22 votes -
Enable Keyword Search in Inbox
Currently, the inbox search on Hostfully only allows searching by guest name or email. It would be incredibly helpful if users could also search by keywords within the conversation history.
There are many situations where we may not remember a guest’s exact name or email, but we can recall specific words, details, or phrases from the conversation. Being able to search by any keyword written in a message would:
Greatly improve efficiency in finding past communications
Save time when retrieving important details
Provide a smoother workflow for property managers
Benefit not only our company but also other users who face…3 votes -
Order and edit fields on pre-arrival form
Add the ability to order the fields in the form and edit the xisting ones.
2 votes -
Booking report
support direct filter of unpaid leads ONLY. create a formula not "guest balance" that brings ONLY those leads that own money
2 votes -
2 votes
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be able to use the scope per total order with all channels when creating a fee
During onboarding we setup a 4% credit card processing fee to cover the 2.9% Stripe charge and the 1% hostfully charge. These fees are based on the entire amount of the reservation but the way that Hostfully collects only applies to the accommodation fare and nothing else. This fee rule was setup as "per stay", I have since changed it to "entire preservation" but when I did this the mapping drop downs for integration channels blocked out.
5 votes -
Ability to Set Age Restrictions for Bookings Across All Channels
I’d like to request the ability within our PMS to set an age restriction for our properties—for example, to only accept guests who are 21 years of age or older—and automatically prevent bookings from anyone under 21.
Could this feature be developed to work across all connected channels (not just Vrbo), so that age restrictions are enforced automatically at booking?
4 votes -
Create a report to visulize Owners Blocks
be abe to export owners blocks with a report
5 votes -
Notification when owners edit existing booking dates
Notification when owners edit existing booking dates.
We get notified when an owner makes a booking through our emails. We do not get notified if the owner changes the booking date. For example, if they add on an extra night, we won't know unless we check the calendar every day.
6 votes -
Add beds to different room types
The possibility of adding beds to the rooms that are not bedrooms or living rooms. That way, when you choose to set an Office room type, you can add a Sofa bed, for example.
4 votes -
adding a link so you can upload an image in the booking report
we send these images in the statement as evidence of each reservation to the owners
The idea was that from Hostfully, it would be possible to include the image next to each row of the reservation so that the owner could consult it.
4 votes
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