2340 results found
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Multi factor authenticator message
would it be possible to change the otp code expiration to be atleast 3 or 4 minutes. 2 minutes is way too short
in case of slow internet or the email system is slow, I sometimes get the email and the code expires
2 votes -
Be able to add Whatsapp contact link in the direct booking site.
Please add a floating WhatsApp logo icon so clients can directly text me on WhatsApp
3 votes -
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
28 votes -
Send and receive images via SMS
Add functionality so that we can send/receive images via SMS. Direct booking guests especially are defaulting to SMS as communication, and this issue arises regularly.
2 votes -
Display Taxes Separately from Fees During Direct Booking Checkout Flow
Currently, taxes added to a property are displayed as fees during the Direct Booking Site checkout flow.
Taxes should appear under a dedicated “Taxes” section/label instead of being grouped together with fees. This would provide clearer pricing transparency for guests and help differentiate mandatory government taxes from property-specific fees.
5 votes -
Prevent Unpaid Reservations from Blocking the Calendar – Including Vrbo
I would like to suggest an improvement to Hostfully's calendar and reservation management system.
We recently experienced an issue with a Vrbo reservation that had not been paid, yet the dates were blocked on our calendar. This prevented other guests from booking the property and created a risk of lost revenue.
I believe a reservation should not automatically block the calendar when payment has not been completed.
I suggest the following improvements:
Allow property managers to keep dates available until payment is confirmed.
Clearly identify unpaid reservations on the calendar.
Automatically release blocked dates if payment is not received within…
1 vote -
Pre-Arrival form phone number
The phone number in the prearrival form should have the same form in order to be added correctly in the client information. Right now the phone doesn't appear right since the country code remains +1 in every phone. Especially with the new policies in Airbnb this becomes critical.
1 vote -
Show the Co-host fee charged for Airbnb bookings in Hostfully
Show the Co-host fee charged for Airbnb bookings in Hostfully
1 vote -
AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes -
Ability to set different cancellation policies during different times of the year.
It would be nice if there was an option to set a different cancellation policy during peak season (Strict) and a less strict one during off peak season and also ability to set the policy based on lead time
36 votes -
Allow hosts to create Google and Apple Calendar events for guests
Hostfully should generate shareable links for the Google Calendar and Apple Calendar events so hosts can send the appropriate link to guests. Guests could then add the pre-populated event directly to their personal calendar without having to enter the information manually.
1 vote -
Improve Fee and Tax classification and reconciliation in the Orders API
Currently, custom Fees and Taxes configured at the property level can be retrieved through the Fees endpoint. However, their type is returned as CUSTOM, which does not clearly distinguish between a fee and a tax.
Although the Orders API returns these items under fees.otherFees, using the fee UID to retrieve their configuration does not guarantee that partners can reliably classify every line item as a Fee or Tax.
Additionally, taxes collected directly by Airbnb can appear in the Order response without a UID, only providing the name. This makes it difficult for partners to identify and classify these amounts reliably.
…
1 vote -
Improve discount representation in the Orders API
Currently, discounts are not consistently represented in the Orders API response.
Guest-applied promo codes are returned in rent.discount, while other promotions, such as Early Bird and Last Minute discounts, are represented as negative line items under fees.otherFees.
As a result, rent.discount can be null even when a reservation has discounts applied.
Requested improvement
Provide a consistent way to identify all discounts in the Order response, regardless of their type or how they are applied.
Ideally, discounts should have a dedicated field or a clear classification in the fee breakdown, allowing partners to identify and reconcile them without additional assumptions.
1 vote -
3 votes
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Airbnb Top Rated Guest / Mobile Discouts
Have the ability to set blackout dates on Airbnb Top Rated Guest Discounts and Mobile Discounts.
1 vote -
Minimum Price Rule for channels
the Minimum Price Rule is currently for direct bookings only. It would be useful for it to work with other channels too.
1 vote -
Airbnb Payout and Transaction Information
Provide Airbnb payout and transaction information in Hostfully to help customers reconcile Airbnb reservations and payouts with their accounting systems.
- Current situation
Hostfully currently does not capture or expose Airbnb payout-level information such as:
- Payout/settlement ID
- Payout date
- Which reservations or transactions are grouped into each payout
- Transaction-level financial information associated with a payout
Without this information, customers may need to use third-party tools or middleware to retrieve and organize Airbnb payout data for accounting and reconciliation.
- Requested functionality
Add support for Airbnb payout and transaction information in Hostfully, including the ability to identify:
- The payout/settlement associated with a transaction…
2 votes -
Support Permanent Year-Round Time Zones
Update time zone handling to account for locations that have adopted permanent year-round time.
1 vote -
Have the option to color direct booking guests on the calendar by type of guest.
It would be nice to have the ability to custom color code direct booking guests by guest type, such as guests coming from Furnished Finders, Nurses, etc.
1 vote -
Be able to send emails from the inbox to potential guests
It would be convenient to message potential guests from the inbox, without having to add a lead and assigning to a specific property.
1 vote
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