2162 results found
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Filter "Guest tag" in Pipeline or Inbox
Add "guest tag" to filter in Pipeline or Inbox. I given guests the tag "infants" both through All Customers in the pipeline and through Lead Details. When i do a search of that tag in the pipe line no guests show up
1 vote -
mtmpremieroperations@outlook.com
Monthly (30+ Day) Pricing Field
We would love to see a dedicated field for 30-day/monthly pricing within the property settings.
Currently, many 30+ day booking channels calculate the monthly rate by multiplying the nightly rate by 30. This often results in an unrealistically high monthly price that is not competitive and discourages potential guests from booking.
Having a dedicated monthly pricing field would allow property managers to:
Set an accurate monthly rate for mid-term stays.
Ensure integrated booking channels display the intended 30-day price.
Eliminate the need for manual adjustments or workarounds on each integration.
Increase booking conversions by showing…1 vote -
Improve the Hostfully direct booking side on mobile browsers
Currently, the arrow allows for moving to another month on the widget somehow invisible on some devices. It would be great if we could make it friendly and adaptable to all devices.
1 vote -
Make calendar filters persist across sections of the app
Keep the applied filters (location, property tags, property type, etc.) active when moving between calendar views or when opening a property-specific calendar. This would allow sales agents to seamlessly explore filtered options without having to reapply filters each time.
6 votes -
Improve guest receipts
Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.
Would be nice to see an improvement here.
2 votes -
Show options of beds available for guest to choose in a room
How can i change one of the room beds to a zip link? Its currently set at King but want to give the guests the optiob to make it a twin?
1 vote -
Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes -
Separate Damage Deposit and Rent Charges
I want 2 charges 1 for damage deposit, 1 for the rental amount not 1 charge total
2 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Correct Amount in “VRBO Alternative Payment Link” Template
The system template “VRBO Alternative Payment Link” is currently generating payment links for 100% of the reservation amount, regardless of the actual amount that should be charged. (e.g., 70% should be charged at reservation time) .
The payment link should reflect the exact amount intended to be charged for that specific transaction, not the full reservation total by default.
2 votes -
mobile app
The mobile app needs to become as useable as the website. We were previously with Guesty and we were able to do everything from the app that we could do on the website. We can't even cancel or delete reservations from the app so having to wait until you get to a computer, which can be a couple days if you work in an office, is just not convenient. I want to be able to create or add a listing, edit triggers and templates, etc.
13 votes -
Returning guest for direct booking
Have information for a returning guest save on hostfully (their name, email and phone number) for direct bookings.
We have many returning guests and every time we need to add a new reservation made through whatsapp or call, we need to have their email typed again and their name and phone number.
A dropdown list should be fine when adding a direct booking.2 votes -
Create a category for co-hosts/employees, below "associate", where they can not see any financials including booking amounts.
For cohosts, create a category below "Associate" where no financial information is shown, no reservation amounts. Everything else within the Associate level remains the same.
1 vote -
3 votes
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Keep one-time fees in the first reporting period
Currently, using FRACTION_EARNED booking charges across reporting periods, including one-time fees such as cleaning fees.
It would be helpful to have an option to keep one-time fees (e.g., cleaning fees) in the first reporting period only, while continuing to prorate rent across the reservation dates.
1 vote -
Allow One-Time Scheduled Messages for Individual Guests or Reservations
Currently, scheduled trigger messages apply to all reservations or guests that meet the trigger conditions. It would be very helpful to have the option to create a scheduled trigger message for one specific guest or reservation only.
For example, if one guest needs a reminder to upload a corrected ID, has a special request, needs custom arrival information, or is celebrating a birthday, the host could schedule that message for that individual reservation without affecting all other guests.
Once the message is sent, the individual trigger should expire automatically.
This would give hosts more flexibility, reduce manual follow-up, and keep…
1 vote -
Add an option in iCal export to include checkout day for cleaning schedules
When Hostfully’s iCal feed is imported to Google Calendar, the event appears to end the night before checkout. This causes confusion for property managers and cleaners who rely on Google Calendar to see when a property is still occupied or needs cleaning.
Hostfully exports the data correctly (from check-in to check-out), but Google interprets the event as ending on the previous night. It would be very helpful to have an optional setting in the iCal export that adds one extra day to the event duration.
This way, the checkout day would also show as busy in Google Calendar, providing a…
6 votes -
Ability to set a channel for Price Rules
Ability to set channels for Price Rules
11 votes -
Apply Automatic Pricing Rules to Manual Reservations
Manual reservations should automatically apply the same pricing rules as direct bookings, including Early Bird, Last-Minute, Weekly (7+ nights), Monthly (28+ nights), taxes, fees, and any other configured pricing rules. This would eliminate manual calculations, reduce pricing errors, and ensure consistent pricing across all booking methods.
1 vote -
VRBO Pet Rules Settings
Summary:
Hosts using the VRBO integration are unable to maintain pet-related house rules configured directly in VRBO because Hostfully does not currently support the corresponding fields. As a result, pet settings entered in VRBO are overwritten during synchronization.Customer Impact:
VRBO allows hosts to specify important pet policy details within House Rules, including:- Number of pets allowed
- Pet size or weight restrictions
- Additional pet-specific requirements or limitations
Because these fields do not exist in Hostfully, any values configured directly within VRBO are removed or reset after the next sync from Hostfully. This forces hosts to repeatedly re-enter the information in…
1 vote
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