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  1. When running reports, there are roughly a dozen "preset" timing options in a dropdown menu for dates, ranging from "Today" to "Last Year". It would be helpful, and very simple programming, to add an "All Time" or similar option there.

    Currently, this requires the user to select custom dates and then pick a start date sufficiently far into the past, and an end date sufficiently far into the future. The "All Time" option could either remove the time range parameters from the query altogether, or just select default dates of 01/01/2000 to 12/31/2100 or similar.

    1 vote

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  2. Allow Pre arrival form information with Zapier integration

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  3. We’d love to see some features accessible via mobile browsers, since our team often works on the go and the mobile app doesn’t currently offer full functionality.

    We suggest simplifying access to frequently used actions — like Add Transaction, Add Payment, Add Expense, and Owner Adjustments — similar to how Add Lead is currently handled.

    At the moment, some of these (like Owner Adjustments) are a few steps deep. Adding a dedicated button (e.g., next to Add Lead) would significantly improve workflow efficiency.

    1 vote

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    0 comments  ·  Owner Portal  ·  Admin →
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  4. I mean the code can be used for many bookings during the time periods as long as the booking is valid. But each user/email, when making a reservation, can only use that code once.

    9 votes

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  5. I want to have the option to add rental conditions in different language.

    Then when I create template with the URL [$LEADAGREEMENTURL$] in a new language, the template, it should pull the matched language version of rental condition.

    5 votes

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    received  ·  0 comments  ·  Agency Settings  ·  Admin →
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  6. In Pre-arrival form, I only need the information of main guest including guest name, age and email, not other additional guests. Imagine a villa with 10 guests, it will upset certainly the leader to fill the form for 10 guests, collect all names, emails, ages, etc

    However, when unchecking the fields First name, Last name, Age, Email under 'Additional guest information' section makes the fields for Main guest (first name, last name, age, email) hidden as well so we have to add the custom questions.

    1 vote

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  7. Currently the field Security Deposit Received in the Transaction reports shows by default the Security Deposit amount on the lead instead of the amount received. For instance, if we have received 0 for the Security Deposit this field will still show the Security Deposit amount instead of 0.
    We need a field that will actually show the amount received for the Security Deposit on the leads.

    1 vote

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  8. We want the owner portal to show the exact number and not rounding it up. You rounded up $1287.75 to $1288, it causes us issues and our owners want complete transparency. 2 +2.1 is 4.1 not 4 or 5 ... seriously

    1 vote

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  9. the cancellation policy updating in bulk is only available for Airbnb and VRBO on the property main setting. The cancellation policy on fee and policies tab is not available for update in bulk.

    I want to be able to update the cancellation policy for direct booking sites in bulk

    1 vote

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  10. So I currently also manage a hotel. So the multi unit feature is a potential fit.

    The current platform I use (cloudbeds) has a feature that allows me to advertise on metasearch on platforms like Google, Expedia, etc where people can see the actual pricing when they search and I can show up as an ad

    3 votes

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    0 comments  ·  Multi-Unit  ·  Admin →
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    The platform currently supports multi-unit property publishing on Airbnb, Booking.com and direct. We are planning to allow multi-unit property publishing next on Vrbo, then Google, HVMI. The other channels (Expedia, Trivago etc) should follow shortly after.

  11. Capture the guest's preferred language during the booking flow so confirmation triggers fire in the preferred language.

    6 votes

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  12. Enso states that the Vrbo inquiry must have an email attached. Enso is prepared for the fake email (as they don't have real ones unless booked) However, the current email reads a bunch of numbers, but doesn't have the @vrbo.com. The @ and the .com is what triggers Enso to be able to message the guest back through the platform

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  13. When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  14. Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    30 votes

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  15. Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…

    10 votes

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  16. Not calculating the Airbnb tax on the total amount of the Airbnb bookings

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  17. I would like to provide feedback on the Financial Reports section in Reports. When utilizing the Enhanced Reports, it is necessary to run it for an overview. However, I believe that with the Financial Report tab, you can simply choose a date range to view a list of reservations, including the booking breakdowns. This is a more convenient option.

    If there is a feature to select the date type of booked date and stay date, it would greatly improve the usefulness of this section.

    1 vote

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  18. Ability to customize buttons and colors of the booking widjet

    4 votes

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  19. Logistic report should have the fields: guest tag, booking tag for report on returning guests.

    1 vote

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  20. 1 vote

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