1620 results found

1. View Property Name In Scheduled Messages and Message Log Tabs

   Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.

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   17 votes

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   under review  ·  3 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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2. Improve notes feature on reservations - Timestamps, saving notes to guest profile

   At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.

   Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who made the note. You could also include the ability to edit/delete the note for added usability.

   Saving notes/ratings to the Guest's Information - Currently the guest notes (and star rankings) appear to only be visible on the "Internal Stay Notes" section of the reservation popup. Separately, notes can be recorded in the 'Guest Information" section. It would be very helpful if these notes were linked. Notes entered on the Reservation synced automatically to the Guest Info page, with a timestamp of then the notes made and what reservation it referred to, and notes made on the guest info tab showed up in the reservation. This would allow us easily identify and monitor problem guests, as well as anticipate guest needs such as mobility issues, or things like birthdays and anniversaries.

   At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.

   Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who… more

   4 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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   received  ·  Michele responded

   
   

3. Customized Report for Year-to-Date Metrics.

   Very simply, I would like to have a custom report of year-to-date # of nights booked by property sent to my inbox on a daily basis. I need this to ensure I'm in compliance with municipality regulations.

   2 votes

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   0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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4. New Variable Request - [$ORDER_TOTAL_WITHOUT_TAX$]

   AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.

   I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.

   Currently there is no way to accurately reflect the AirBnB host payout amount in the templates. I would like to see a new variable to match it please!

   Thank you!

   AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.

   I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.

   Currently there is no way to accurately reflect the AirBnB host payout amount in the… more

   9 votes

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   1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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   received  ·  Michele responded

   
   

5. Expand length of the Direct Booking Site "Review Response" field

   As a PM I would like to have up to 500 characters to respond to a guest review so that I can be very detailed about my response. Right now, there's a limit of 255 characters.

   3 votes

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   received  ·  0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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6. Property size should be pushed to Airbnb

   Property size in Property Settings has not been supported via Airbnb API yet while it is pushed to BDC: https://prnt.sc/re3mFAHTYTQv; https://prnt.sc/ajZ-ZjbwZCp7

   2 votes

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   received  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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7. Add Different Public Names to Properties for Different OTA's

   It would be nice to be able to designate separate Public Names for a property, depending on the OTA.

   Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.

   There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.

   Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For the direct booking site, it would be nice to be able to use more straightforward public names (e.g. Business Name - Location - Cabin #1), especially since this shows up on automated communication/quotes/invoices where the OTA formatted names can look out of place or impede clarity.

   At a minimum it would be nice to be able to enter separate public names for Hostfully, Airbnb, and VRBO.

   It would be nice to be able to designate separate Public Names for a property, depending on the OTA.

   Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.

   There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.

   Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For… more

   6 votes

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   1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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   received  ·  Michele responded

   
   

8. Guest email addresses in emails

   With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)

   12 votes

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   5 comments  ·  Inbox  ·  Delete…  ·  Admin →
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   received  ·  Michele responded

   
   

9. Quote or Special Offer option for VRBO enquiries.

   I get a typical enquiry from VRBO guests requesting a discount/offer for longer stays. AirBnB allows the option to offer a discount, special offer, but Hostfully integration with VRBO does not. The work around puts the guest out and depends on gaining a lot of trust.

   22 votes

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   1 comment  ·  Channels  ·  Delete…  ·  Admin →
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   received  ·  Michele responded

   
   

10. Color coding for multi-calendar view for NON-booked dates.

    While looking at the calendar for dates that aren't booked yet, would be nice to be able to toggle some shading for rates/colors. I use it to help adjust my Dynamic Pricing (DPGO for me) to see where I might have a property over/under priced.
    Would be nice to have a few brackets can set the amount and color. 0-200 - Yellow, 201-400 - Green, 400+ Red.

    2 votes

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    under review  ·  0 comments  ·  Calendar  ·  Delete…  ·  Admin →
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11. Credit card processing fee only applies to RENT but not to Total amount

    Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    43 votes

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    planned  ·  11 comments  ·  Property settings  ·  Delete…  ·  Admin →
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12. Just a simple print listing with the information. No pics needed.

    A simple "print listing" with the listing info to have in your hand as you recheck listings or want a hard copy to file or give out. I know the last part is old school. Some of us just like it that way...

    1 vote

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    received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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13. SMS notification capability for UPDATED reservation

    Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4 to may 7"

    Thank you!

    Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4… more

    8 votes

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    4 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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    received  ·  Michele responded

    
    

14. Enable groups for access controls

    I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.

    As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.

    I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.

    The logs should show who did what when but this would avoid the overhead of having to reassign things.

    I thought I made this request some time ago but didn't see it.

    I see this one: but I'm not sure if it solves this problem. https://hostfully.uservoice.com/forums/271343-property-management-platform-web/suggestions/41561203-improve-assigning-leads

    I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.

    As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.

    I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.

    The logs should show who did what when but this would avoid the overhead of having to reassign things.

    I thought I made this… more

    2 votes

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    received  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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15. Forecast Reporting

    Report capability to review bookings and revenue data at the same time in each year. For example, I'd like to review how many bookings I had in 2021 for 2022.

    2 votes

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    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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16. ability to put a time on when SMS messages can be sent/received

    My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.

    4 votes

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    1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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    received  ·  Michele responded

    
    

17. Ability to rank the services presented to guests during payment flow

    1. Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings - Rather than just seeing a list of "service providers" with checkboxes, a section that displayed the providers and their services would be super helpful. The ability to toggle on and off those services at a property level would be even more helpful.

    2. Broader services view in the property settings - Rather than just seeing a list of "service providers" with checkboxes, a section that displayed the providers and their services would be super helpful. The ability to toggle on and off those services at a property level would be even more helpful.

    3. Add the ability to delete individual services - At present, you cannot delete services from the edit provider page without deleting the entire provider.

    4. Add an indicator to deactivated services. - At present, while you can deactivate services by click into that services edit page, there is no indication that a service is active or deactivated from the service provider page. An indicator would be nice as a starting point. Even better would be an on/off toggle for each service on the main service provider page. So that you could activate/deactivate services without clicking into them.

    I imagine this would be especially helpful for seasonal rental equipment like pool floats, snorkels, snowshoes, etcetera.

    1. Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings… more

    5 votes

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    1 comment  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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    under review  ·  AdminSteph (CTO, Hostfully) responded

    This is great feedback and we're currently designing for it.

18. Paginate /guests endpoint

    The /guests endpoint currently returns all the guests in Hostfully. This doesn't scale very well and if a user has 1,000s of guests it's possible the endpoint could timeout or the response payload would be too large to send.

    It would be great to add limit and offset query parameters to this endpoint just like you have for some of your other endpoints (e.g. /v2/leads)

    This would not need to be a breaking change, you could have the endpoint behave the same way if no pagination parameters are provided so that nothing changes for any software that is currently using it.

    The /guests endpoint currently returns all the guests in Hostfully. This doesn't scale very well and if a user has 1,000s of guests it's possible the endpoint could timeout or the response payload would be too large to send.

    It would be great to add limit and offset query parameters to this endpoint just like you have for some of your other endpoints (e.g. /v2/leads)

    This would not need to be a breaking change, you could have the endpoint behave the same way if no pagination parameters are provided so that nothing changes for any software that is currently using… more

    3 votes

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    received  ·  0 comments  ·  API  ·  Delete…  ·  Admin →
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19. Allow users to get a list of guests from specific location

    I want to search for all my customers from Florida. However, right now it's not possible in Hostfully.

    Or there should be a way for me to get a list of guests from Florida (maybe via Reporting feature?).

    • Idea from user Pamela McCue (pamela@ptmad.com)
    3 votes

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    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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    received  ·  Michele responded

    
    

20. Partner program with x% partner commission on agency commission

    We like to set up a partner program for our agency where every partner that refers a new property owner receives a lifetime commission of x% calculated as %tage of our agency commission.

    "Must-have":
    (1) A list of partners maintained in Hostfully, with their contact data and the %commission they will receive
    (2) The option in the Property administration to add a partner that should receive commission on agency commission
    (3) A portal for the partner to see how the properties are performing (e.g. bookings without guest names) and a dashboard showing his commission results month by month, and ability to download (4)
    (4) A monthly report that we can generate for the partner

    "Nice to have":
    (4) Automatic payout of the commission via Stripe from the account associated with the property

    We like to set up a partner program for our agency where every partner that refers a new property owner receives a lifetime commission of x% calculated as %tage of our agency commission.

    "Must-have":
    (1) A list of partners maintained in Hostfully, with their contact data and the %commission they will receive
    (2) The option in the Property administration to add a partner that should receive commission on agency commission
    (3) A portal for the partner to see how the properties are performing (e.g. bookings without guest names) and a dashboard showing his commission results month by month, and ability… more

    2 votes

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    received  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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