2033 results found
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Option to override certain settings to be able to save leads
I would suggest an override button and an adjustment to how this process works.
If I have a customer over the phone that wants to make a payment on an existing reservation and I need to adjust the financials, I should not have to change settings to save the lead. This increases the chance of us not collecting payment or providing great customer service.
I can understand preventing us from changing dates due to overlap, but the whole reservation should not be locked.
We should still be able to adjust names, contact info, add notes, adjust financials, etc.
I would…
2 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Tax ID number in Agency settings in Enhanced reporting
We'd love to pull Tax ID number in Agency settings in Enhanced reporting since this is something quite important for Australian businesses.
2 votes -
Send guest a refund link for proof purposes
Whenever we refund guests, we have a link that we can all send for proof purposes and they can also see it and monitor.
2 votes -
Leave prevent Check-in/Out boxes unchecked when you update the price for the range beyond the booking window
When you update the price for the range beyond the booking window, the 2 boxes to prevent check-in & checkout are ticked. But when the date opens up, or when you extend the booking window, the dates stay prevented for check-in & checkout.
What this does is cause us to not be able to adjust dates ahead of the booking window. We have to wait for the booking window to open and then adjust dates at that time
2 votes -
Shared owner reports would be able to work with both login by domain platform.hostfully.com or PM's custom domain
At the moment, when PM customize a custom domain, the shared reports for owner would not accessible if owner login with Hostfully domain. I would like to have this worked both on my custom domain or Hostfully domain.
2 votes -
Enable more forward looking date criteria for Scheduled Reports
I am trying to create a simple report for cleaners that will list checkout dates for say the next 4 weeks. This will be automatically sent to the cleaners each week.
Currently the scheduler only allow for Last week, last month, this week, this month etc. I need forward looking dates e.g, next 4 weeks, next 3 months
2 votes -
See All Customers?
In Pipeline, I can click on "See All Customers." Except I can't "see all customers." I then have to do a search or run a report. Instead of this, can you let me actually "See All Customers"? Thanks for your consideration and for all you do for us hosts.
2 votes -
Preview a new property during the set up process
Have a way to preview your property during the set up process without having to go "live" first. This would enable the manager to preview the look and feel for the end user and catch any mistakes, as well as offer the homeowner a chance to see the property before it goes "live" as well (in the case where a property is managed by a company or another person)
2 votesThank you for this valuable idea. It will be reviewed shortly.
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Inbox default to show all messages, not just relevant ones
I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.
2 votes -
Add notes/comments section on the sidebar for each guest on the inbox
There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.
2 votes -
Need within the Lead_sql for return of CLOSED / CANCELLED leads
There is no return within the Leadsql CLOSED / CANCELLED leads.
This means we can't work fully with the Leadsql to our back-end connection.
All other statuses are present but these are not. This means more API calls and with the limitation within the amount of API calls per hour this will be a problem.2 votes -
Add custom fields in the review section
Custom fields in the Review section in "Internal Guest Notes"
So we can add custom questions to the review2 votes -
Customized Report for Year-to-Date Metrics.
Very simply, I would like to have a custom report of year-to-date # of nights booked by property sent to my inbox on a daily basis. I need this to ensure I'm in compliance with municipality regulations.
2 votes -
Color coding for multi-calendar view for NON-booked dates.
While looking at the calendar for dates that aren't booked yet, would be nice to be able to toggle some shading for rates/colors. I use it to help adjust my Dynamic Pricing (DPGO for me) to see where I might have a property over/under priced.
Would be nice to have a few brackets can set the amount and color. 0-200 - Yellow, 201-400 - Green, 400+ Red.2 votes -
Enable groups for access controls
I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.
As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.
I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.
The logs should show who did what when but this would avoid the overhead of having to reassign things.
I thought I made this…
2 votes -
Forecast Reporting
Report capability to review bookings and revenue data at the same time in each year. For example, I'd like to review how many bookings I had in 2021 for 2022.
2 votes -
Enable any stripe account to be integrated with Marketplace upsell services
A category for hostfully guidebooks' marketplace needs to be added.
Marketplace payment transactions would best be integrated individually with selected stripe accounts (rather than defaulting to the two scenarios below ) , because upsell services may be related to service providers or simply not associated with the property's financial accounting.
Also reporting should include a feature for marketplace transactions.
Does anyone have any best practices and tips on how to best price and collect payments for upsell services in the marketplace? How to track and reconcile these purchases across all booking platforms and multiple stripe accounts?
Scenario 1: Guests purchase…
2 votes -
Partner program with x% partner commission on agency commission
We like to set up a partner program for our agency where every partner that refers a new property owner receives a lifetime commission of x% calculated as %tage of our agency commission.
"Must-have":
(1) A list of partners maintained in Hostfully, with their contact data and the %commission they will receive
(2) The option in the Property administration to add a partner that should receive commission on agency commission
(3) A portal for the partner to see how the properties are performing (e.g. bookings without guest names) and a dashboard showing his commission results month by month, and ability…2 votes -
Swap photos for shorthand in calendar view
I still don't like using the photos as the way to identify properties in the app, and I am constantly opening that leftmost sidebar to see the property name before doing anything in the app. I think a customizable abbreviation would be a better short form for quickly finding the right property.
2 votes
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