1760 results found
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Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
24 votes -
2 votes
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Use previous method of communication to reply
Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.
2 votes -
Massively bulk changes from the pricing tab and discounts when PMs has more than 100 properties
bulk edit - pricing tab
2 votes -
Choosing country code when booking should be mandatory
We have customers from all over Europe. When they book many forget to type in country code. That's not practical. Thats why choosing country code when booking should be mandatory. Thank you for a great service.
2 votes -
Show the guest service fee charged by the channels into Hostfully
I want to show the guest service fee charged by the channels into Hostfully. This fee is paid by guests to channels and not related to my accounting, but I want to show the total amount the guest paid.
4 votes -
When sending a custom template from the inbox, show the subject line of the custom template.
When sending a custom template from the inbox, show the subject line of the custom template. Currently, when you send a custom template from the inbox, the received email subject line says, "You have a new message from (Agency Name)". It would be useful to maintain the actual subject line of the custom template.
3 votes -
Allow for VRBO payments or show VRBO in the payment link for second payment
A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.2 votesWe will soon provide support for Vrbo Payments.
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Ability to edit / delete a service from Lead modal
When a guest submits an inquiry/request, they select the add-ons from the payment flow and those appear in the Lead modal as a Service, which is not editable. However, sometimes we need to adjust that amount or remove it, but we're not able to do that.
I understand we can use "Add line item" with a negative amount to adjust it, but it's not a good route. So if we're about to modify the Service from the Lead modal, it would be much more helpful.
3 votes -
Access Owners to the Mobile app
We look forward the team can give access Owners to the Mobile app.
23 votesnot planned for 2023, to be considered for 2024.
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1 vote
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1 vote
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Improve Transaction Report
1/ Transaction Status or Error Notes or Payment Details
To distinguish a successful transaction from a failed transaction.2/ Adding Transaction time would provide the customers the real time when the transactions made, it could be helpful for their reference
3/ Adding option to filter by channel
4/ Finally, including the variables (related to a transaction details) in Financial Reports (Enhanced Report) would help save effort for customers switching back and forth checking on the booking details and the transaction details
3 votes -
Enhanced reports should include the function to show blocks
When creating an enhanced report, Owner Blocks and Agency Blocks should be recognized as reservations or its own separate category that can be included in the report. This is very critical when looking at financials and occupancy.
10 votes -
Modify Booking.com reservations
Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...
6 votes -
Have the ability to send a notification that check-in instructions was not sent.
It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…
2 votes -
Hide Dashboard / Analytics data for specific team members
I don't want my staff to view the metrics shown on the Dashboard and on the Analytics page. I'd like to be able to hide it for specific roles or team members.
2 votes -
Able to skip the 1st first page and have visitors land directly on the second one without having to click the 'see all properties' button
We have a booking page, generated by HF, on our website, currently the flow is
- Guest enter the date > click on "see all properties"
- Then the properties that match with the search date will be able to shown.
- Guest can pick a suitable option from here to book with you.Is there a way to skip' the display of the first page and have visitors land directly on the second one without having to click the 'see all properties' button first?
2 votes -
Bad Review Feature (Postpone Review Until End of Airbnb Review Period)
This feature would be an option to toggle a reservation where you are anticipating a bad review, therefore delaying your automated guest review from being posted to Airbnb until the final second of the 14-Day Guest Review Period.
That way when it posts, it is hidden deeper in your listing's reviews if you had other guests stay & review within that 14-day period. The other benefit would be that your review posting last minute will postpone the automated Airbnb message to the guest to leave you a review once it's too late, rather than reminding them to leave you a…
7 votes -
Rental Conditions: ability to use variables and HTML formatting
In Agency Settings -> Rental Conditions and Property -> Rental Conditions, add the ability to use template variables and HTML formatting.
Some examples of how we could use this:
- Use variables in the Agency Rental Conditions to include property-specific information, allowing us to have a single common text.
- Include specific booking data such as damage waiver, number of nights, the actual guest name, etc.
- The ability to format the conditions makes it far easier for a guest to read and understand.6 votes
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