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1193 results found

  1. For example, if an incoming message from a guest uses the word "internet", autoreply "Here is a link to the internet page of our guidebook, that should provide some helpful information. If that doesn't help, someone will respond here as soon as they're able."

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  2. When a potential guest looks at my nightly rate and breakdown on VRBO it only shows them a nightly rate because all of the fees are distributed into that nightly rate. Taxes can be shown separately, I have no issue with that

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  3. Pre-Arrival form captures guests and sub guest information. I would like to have access to my guest as well as the people that came with them and their emails if that was filled in.
    I had to contact Hostfully to provide that information to me. The sub info was left out and needed to be requested each time I wanted the report.

    6 votes

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  4. Hey,

    We have access to a webhook which tells us when dates are blocked out but there isn't one for when the dates are removed.

    We currently use the webhoooks to be notified of new/cancelled bookings and new blocked dates. Our internal system gets updated with the dates but once the blocked dates are removed our systems do not get notified of this change.

    It would be great if it could register an update to the webhook "BOOKING_CANCELLED" or even have a new one that we can set up.

    Cheers
    Jamie

    4 votes

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    1 comment  ·  API  ·  Admin →
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  5. Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge. This scares some Guests off.

    And make the timing of the PreAuthorization able to be set as to when this is taken.

    5 votes

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    received  ·  2 comments  ·  Payments  ·  Admin →
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  6. As a PM, I would need to update Post Booking Details for guest to have the updated information after making a reservation, but it is not available in PMP now. And I do not want the information displayed in the public section where people can view it freely.

    5 votes

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  7. The exported calendars links should show the unit name and not just "Booked > The Guest Name"

    When you have multiple exported calendars it's very confusing because you can't see which listing is which.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  8. Whenever we refund guests, we have a link that we can all send for proof purposes and they can also see it and monitor.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  9. Automatic PayPal invoices for vrbo and independent bookings

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  10. Add the "Properties" button to the main menu buttons, it is being used constantly and should have direct access rather than through a drop-down menu, ideally to have a drop-down menu where you can just pick your property instead of scrolling them down.
    Direct access to make changes in properties through the calendar view

    14 votes

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  11. From the various lead views, we can view the message thread, but there is no way to open this in a new window.

    the standard convention is "control-click" on a button will open in a new window but this doesn't work witht he UI widgets employed.

    It's very annoying to have to go to the inbox view then click the browser back button to get back to the calendar or dashboard or pipeline view and then wait for those screens to refresh again.

    If you insist on disabling the standard browser built in control-click either make these open in a…

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  12. I want to add a pincode manually to the reservation under Stay Details tab. If the guest email field is blank (Airbnb doesn't send guest emails to Hostfully due to their policies), I'll need to enter my own email every time in order to to able to save the lead.

    1 vote

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  13. Push feedback to users who submit ideas: How was their idea received? Any follow up action? Since we have to log in to get feedback it feels a bit like communicating into the darkness.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. Make it so users can get to this portal directly from the main website without having to log in to a separate platform.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. I have guests sign a rental agreement through my private DocuSign account. I would like to be able to upload this into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.

    6 votes

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  16. To have the option of creating categories in the Marketplace. Tours / meals / transportation separately - not everything mixed.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. As a PM, I would like to have more property-type options in Airbnb to choose from. At the moment, PMP is missing these: barn, campsite, casaparticular, cycladichouse, dammuso, farmstay, guestsuite, heritagehotel, kezhan, minsu, pension, ryokan, shepherdshut, trullo, windmill.

    5 votes

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  18. It would be good to get this function as I use it a lot when creating separate bedrooms inside properties and i want to choose when they can be available to book

    1 vote

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  19. I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.

    32 votes

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  20. Track the discount codes and the number of times they are used.

    3 votes

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