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1805 results found

  1. Currently new Airbnb Guest reviews show at the end of the list, this requires an extra click or more to get to reviews for current guests. If they were sorted so the newest Guest reviews showed at the top of page 1, old reviews can continue to be pushed back to pages 2 and beyond since it is rare to have a need to review them.

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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  2. When the Airbnb tax type is set to % per stay in the property Fees and Policies tab, the property manager must be able to determine how many Airbnb fees should be taxed.

    At the moment, when an occupancy tax (% per stay) is set up, the default taxable bases are the cleaning fee, management charge, community fee, resort fee, and linen fee, which may or may not be relevant to how the tax should be calculated.

    For example, if a property manager does not impose tax on the cleaning fee, management fee, community fee, resort fee, or linen cost,…

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  3. Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.

    I may just create my own template to use manually.

    3 votes

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  4. I have created a bunch of services for a service provider. Turns out we can create but not delete! Please add a delete button.
    On the service provider page the list is now long and messy. I would like the possibility to delete unused services and also, I would like the list of services to be sorted out alphabetically.

    4 votes

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  5. We have several return guests and I do not want them to have to fill out the pre arrival form and rental conditions every time they book. However, I do still want them to receive every other trigger that we have created for their stay. We wish to have a way to stop that template that includes our pre arrival form from being sent out to specific guests who have stayed with us before. We want them to receive all other triggers that are helpful for their stay with us but we don't want the template that has our rental…

    6 votes

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  6. 1 vote

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    0 comments  ·  Channels  ·  Admin →
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  7. At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    2 votes

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  8. Since Taxes are managed by Booking.com, sometimes we don't acknowledge it until reading the article. It'd be great to have a note stating "Booking.com will not take any taxes out until you set them up with Booking.com" so It can be better informative.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  9. Require guests to sign rental agreement before confirming booking.

    8 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  10. Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.

    30 votes

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    received  ·  10 comments  ·  Payments  ·  Admin →
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  11. We just had a guest book without entering their last name. Can you update this so the first name / last name are mandatory for a new booking?

    14 votes

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  12. Customer is requesting a report with a field to show booking percentage by channel and property.

    1 vote

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  13. in the situation when payment is handled by booking.com, booking.com charge 2.5 % fee in addition to their commission, this amount is not shown in Hostfully and is not deducted from the reservation amount. This amount should be shown in the reservation breakdown on Hostfully and automatically deducted from the revenue.

    6 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  14. I want 3DS2 to be applicable for all Stripe transactions.

    2 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  15. When I want to schedule an enhanced report to be sent for instance to our concierge so she can handle the check-in, the range options are fixed like : last week, last month, last quarter, last year and this week, this month, this quarter, this year... however, if it's end of July and I set for this month, she won't see arrivals of the next week. It would be more relevant to have ranges in the future like: next week, next 30 days, next 90 days.

    3 votes

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  16. When system sends an emails of 'new booking', it serves as no-reply email so when Owner replies to that email, it does not send to our inbox or email.

    It would be much more helpful for the owner to simply hit the reply button and write accept or decline and we can see that reply within Inbox, or at least it can be forwarded to our email in Email settings.

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  17. Good morning,
    I would like to do 3 calendars in one property. As hotels do. Because I have 3 similar properties at the same building, once I have 3 different advertisements, I would like to have 1 advertisement only, but 3 calendars

    It's because The guest will stop to ask with it is the same property because they look the same. It would show less opportunities in the area and the guest would think fast to book the property.

    2 votes

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  18. It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    3 votes

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  19. Create an option to add multiple cancellation policies, e.g. flexible/standard and a discounted non-refundable, and display their restrictions and benefits.

    1 vote

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  20. We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    3 votes

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