1609 results found
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Display Balance Outstanding/Paid to Date on Calendar
We love the new Calendar.
We find it difficult to know if all reservations are paid up. We would love to see:
- One the stacked calendar to display something to show if the booking is not paid in full.
- When hovering mouse over a reservation can the flyout show the Balance Outstanding and or the Paid amount.
- It would be great to have a report to filter reservations that have a non-zero balance outstanding. We spoke to the Help Desk folks and they say they cant have a condition on a derived field.
Thank you
6 votes -
Modifying archived reservations
As a PM, I would like to be able to modify archived reservations and charge guests after they check out. Currently this is only available for direct bookings.
3 votes -
Rearrange Pricing rules settings in Pricing tab
I would like to have pricing rules settings displayed on the top of the page, instead the bottom at the moment.
It's not visible until I scroll-down
1 vote -
Add variable to pull in the 1st transaction on view order
I would like to know what $ comes in prior to the reservation that I am holding per property
by adding the variable to pull the 1st transaction on the view order page.1 vote -
Turn off notification for job accepted and completed
when Service Providers accept and mark the job complete, the system sends me a notification email.
I want to have the option to turn this notification off.1 vote -
Add Complex Trigger for After Quote is sent OR Lead is closed
We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.
Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!
4 votes -
Add "owner" filter to the inbox
Add owner filter to the inbox.
1 vote -
Auto message for after hours
An auto message for after hours to respond to guests. Basically letting guests know that I will respond to their message the following day.
2 votes -
Drag and drop bookings on calendar
Being able to drag and drop bookings from one apartment to another in the calendar is a great addition
2 votes -
Edit font in message templates
Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?
57 votes -
1 vote
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1 vote
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Have the ability to create payment settings for a specific time
I would like to collect full-payment via Stripe for bookings out of main season, but keep 30 % initial payment and 70% second payment generally.
1 vote -
2 votes
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Able change the text when the minimum stay doesn't match with minimum stay requirement on on Direct booking site
When the guest chooses a date range not match the minimum stay. I want that if the text which potential clients see when there is no availability (for example bc of a minimum stay requirement) can be manipulated. We want to be able to change that text so guests may change their dates or minimum nights.
2 votes -
Re-add scheduled emails which have previously been deleted
It would certainly be a handy feature if you could re-add scheduled emails. For example for us, I believe a reason one of the team may have deleted them previously is we were mid-transition into using Hostfully and we didn't want messages going out twice. I'm sure it would useful as well as circumstances can change in which information a guest needs and so it would be helpful to be able to re-add auto messages/emails.
2 votes -
Improve cleaner assignment
Because we are a hotel with multiple cleaners, we are unable to utilize the turnover function you created. Instead, we have made our cleaners associates so they can view the calendar. I noticed in my dashboard (as manager) I can see a summary of notifications which show which properties have a check out and check in for the day. This is unfortunately not visible to agents... but we would really like for it to be. This would allow our cleaners and maintenance personnel to see exactly what rooms are turning over that day so they can get to work without…
1 vote -
Ability to continuously update Arrival Form
The Arrival Form should be actively linked to the data warehouse so guests can make changes up to the time of check-in. Guests are not always sure of all information until closer to the stay and locking this form out after information is added once is VERY limiting. Other PMS platforms offer this exact capability as a basic feature.
4 votes -
Concatenating First Name and Last Name in reports
I want to concatenate First Name and Last Name columns in reports. however. the current formatter doesn't support "Text" (only Number, Percent and Currency) are available
2 votes -
Add Pre Arrival Form information to the Guest Database / Guest Information Page
Currently, the Guest Database/ Guest Information page is not particularly useful, but some small improvements could make it an extremely valuable asset.
One of those changes would be to automatically add information entered in the pre arrival forms to the guests info page, and/or linking the completed pre arrival forms to the page.
This would allow us to better monitor our guests, and anticipate their needs.
11 votes
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