2172 results found

1. If putting in a Price Rule (like a weekly discounts) it would be nice to be able to limit this discount to specific months or date ranges.

   If putting in a Price Rule (like a weekly discounts) it would be nice to be able to limit this discount to specific months or date ranges. Or have the Promo Codes apply to Airbnb, vrbo, etc. and not just to the Hostfully direct bookings.

   4 votes

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   0 comments  ·  Discount Codes  ·  Delete…  ·  Admin →
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2. Own number for SMS and Whatsapp

   The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.

   24 votes

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   under review  ·  1 comment  ·  Inbox  ·  Delete…  ·  Admin →
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3. EventConnect Integration

   It would be great if Hostfully could integrate with EventConnect so bookings and availability could sync automatically between both platforms. This would save time and reduce manual work.

   2 votes

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   0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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4. Remove Hostfully Direct Booking Site links from Payment Links

   When I send a payment link to a guest, the page currently includes links that navigate to the Hostfully Direct Booking Site. I'm using CraftedStays for my website, so I don't want guests to be redirected to the Hostfully Direct Booking Site from the payment page.

   2 votes

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   0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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5. Support transaction-based webhooks

   If Hostfully could consider a balance update as something to trigger the BOOKING_UPDATED webhook.

   3 votes

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   received  ·  0 comments  ·  API  ·  Delete…  ·  Admin →
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6. Add a pipeline status to show PM failed transactions

   see the failed payments in red on the pipeline.

   PM>"I often have customers that do not pay their full balance at booking. So, if there full balance is not paid their pipeline color is orange. If their first payment fails the color is still orange. Therefore, a missed failed payment for deposit/initial payment can easily be missed. And, then when contacting the guest they may decide they do not want to stay, and then they have held that property for however many days until their next payment would be due. If then they decide "well never mind, I won't use the reservation" then we do not earn the same amount of revenue because the booking is coming quickly. Failed initial payments are important to know. I do check our stripe account for failed payments regularly, but this guests failed payment wasn't even in stripe. So, there was no way for me to catch it, unless I open up every orange pipeline and check if they have made their initial deposit. It seems like an easy programing fix, and would bring that failed initial payment to attention sooner!"

   see the failed payments in red on the pipeline.

   PM>"I often have customers that do not pay their full balance at booking. So, if there full balance is not paid their pipeline color is orange. If their first payment fails the color is still orange. Therefore, a missed failed payment for deposit/initial payment can easily be missed. And, then when contacting the guest they may decide they do not want to stay, and then they have held that property for however many days until their next payment would be due. If then they decide "well never mind, I won't use… more

   2 votes

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   0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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7. Be able to apply the Pricing Rules to more channels

   Currently, we can only set pricing rules (bottom of the property's Pricing page) to Direct Bookings, Airbnb, Vrbo and HVMI. It would be convenient to do things here:
   1. Select the channels to apply the rules to.
   2. Select all the channels that Hostfully integrates with.

   2 votes

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   1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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8. Add filter for Active vs Inactive Properties

   Introduce a filter option that allows users to view:

   Active properties only
   Inactive properties only
   All properties

   2 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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9. Customise templates & triggers per season

   The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.

   16 votes

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   0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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10. Rental Agreement Icon _ Pipeline

    it would be useful by quickly being able to see if rental agreement was signed

    right now I have to have a knowledge that icon shows up there when signed, if not signed there is no quick way to know

    maybe if the icon is red and when you hover you would get info 'rental agreement not signed

    2 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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11. Customize Minimum Price on the Booking widget

    Currently, with the new version of the direct booking site, the price calculation of minPriceOverYear on the Hostfully Direct Booking site is now (the lowest night price + tax rate % + non-optional fees + non-optional taxes).

    But I would like to not show the non-optional fees on that minimum price, so it would be great if we could customize the min price of the booking widget to define the amount to display.

    2 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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12. Booking.com - support multiple rate plans and length of stay discounts

    Support multiple rate plans for Booking.com connection.

    We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com.

    We also want to send the pricing rules at the bottom of the pricing tab to Booking.com

    •  

    48 votes

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    received  ·  7 comments  ·  Channels  ·  Delete…  ·  Admin →
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13. Support Authorization-Only / Delayed Capture for Scheduled Balance Due Payments

    Description:

    For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.

    Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.

    Proposed Solution:
    Add an optional payment schedule setting that allows the balance due payment to be:

    • Authorized (but not captured) on the due date
    • Held for a configurable period (e.g., 3–7 days)
    • Captured manually by the property manager or automatically after the hold period expires

    Potential Benefits:

    • Reduces refunds and reprocessing fees
    • Gives guests a final opportunity to update payment methods
    • Improves the guest payment experience for larger bookings
    • May reduce chargebacks and payment disputes
    • Provides more flexibility for high-value reservations and longer stays

    Example Use Case:
    A guest receives payment reminders but misses them. The balance due payment is authorized on the scheduled due date rather than immediately captured. The guest has a short window to confirm the payment method or contact the host before funds are finalized.

    Current Workaround:
    Property managers must refund the original charge and process a new payment, resulting in additional processing fees and extra administrative work.

    Would love to see Hostfully explore authorization-only and delayed capture workflows with Stripe for scheduled balance due payments.

    Description:

    For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.

    Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.

    Proposed Solution:
    Add an optional payment schedule setting that allows the balance due payment to be:

    • … more
    2 votes

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    0 comments  ·  Payments  ·  Delete…  ·  Admin →
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14. Different photo sets per OTA

    I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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15. Aibility to book multiple properties/ rooms at once
    4 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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16. email address from client information tab should be automatically updated with email added to the pre-arrival

    email address from client information tab should be automatically updated with email added to the pre-arrival

    3 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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17. Customize Available Property Lists for Inspections

    Problem
    When I filter properties by availability for a specific date in the calendar, I can email the available property list, but the list does not include the information I need to actually use it operationally, such as the property address or internal property name.

    This makes it difficult to plan inspections, maintenance visits, or team routes because I have to manually look up the properties after generating the list.

    I also need to understand availability by time of day. For example, some properties may be available from 10:00 AM, while others may only become available after a guest checks out at 12:00 PM.

    Proposed Solution
    Allow me to customize the emailed property list so I can choose which property fields are included, such as property name, internal name, address, city/state, capacity details, and property photo.

    Additionally, add “From Time” and “To Time” fields to Advanced Search so I can search for properties that are available during a specific time window based on actual reservation arrival and departure times.

    Problem
    When I filter properties by availability for a specific date in the calendar, I can email the available property list, but the list does not include the information I need to actually use it operationally, such as the property address or internal property name.

    This makes it difficult to plan inspections, maintenance visits, or team routes because I have to manually look up the properties after generating the list.

    I also need to understand availability by time of day. For example, some properties may be available from 10:00 AM, while others may only become available after a guest checks… more

    2 votes

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    0 comments  ·  Calendar  ·  Delete…  ·  Admin →
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18. Allow bold or basic text formatting in Direct Booking Site descriptions

    It would be very helpful to support basic text formatting options in descriptions, for example bold text or simple rich text controls. This would significantly improve readability and guest experience on the Direct Booking Site, while giving PMs more control over how their content is presented.

    6 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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19. Agency-Level Troublesome Guest Blocking

    Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.

    This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.

    Problem It Solves:
    Prevents repeat negative experiences, reduces financial risk, and eliminates the need for manual tracking of troublesome guests across multiple properties.

    Key Benefits:

    Protects properties and reduces damage risk
    Saves time with centralized tracking
    Improves team visibility and decision-making
    Enhances overall platform trust and professionalism

    Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.

    This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.

    Problem It Solves:
    Prevents repeat negative experiences, reduces financial risk, and eliminates the need for… more

    3 votes

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    0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
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20. Booking.com "Unbookable" Notification

    There should be an alert to let you know that your listings has not correctly synced, or listed as "unbookable" on Booking.com

    1 vote

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    received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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