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1616 results found

  1. The product release notes are already published on Hostfully's website, so it seems like it should be easy to set up a subscription button that pushes update notifications out as soon as they're posted.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Currently we can limit the instant booking per property for AirBNB, VRBO and direct bookings. I'd love it if we could add this to Booking.com (BDC) to prevent last minute reservations. We have been having a lot of policy/payment issues with BDC that come in the middle of the night. I would use BDC if we could limit the last minute instant guests who have issues.

    7 votes

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    0 comments  ·  Channels  ·  Admin →
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  3. Adding a notes section for reservations in the Owner Portal so owner's can see in real time notes from PM whether it's changed 5 minutes before the reservation or 1 day before, etc.

    4 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  4. It would be so helpful if we could create a new color code for the calendar so we can know when we transfer somebody over that block has a specific color so we know that it’s not a block that is a transfer from another property

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  5. it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  6. I would like to adjust those following:

    On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.

    1. On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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    • In UAE, we need to collect Tourism Dirham for the first 30 nights of long-term booking regardless of how many days it is, which should be flat amount per night (AED 10 per night). But the setting in HF is not supported that yet.

    • If I set it under Fees & Policies and have “long term stay exemption” is 30, this means when guest book a reservation beyond 30 nights, no tax will be collected for Tourism Dirham.

    • If I choose "ignore tax charge for over 30 days" in Property Main setting, it does not work for Airbnb channel and…

    3 votes

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  7. I want Hostfully to integrate with Site Minder channel manager.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  8. Can we get a Wynd Noise monitoring integration?

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  9. It would be awesome to have that feature rather than creating a report for each property one by one. We have over 100 properties and it's very time-consuming.

    1 vote

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  10. As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.

    16 votes

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  11. 2 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  12. At the moment, Hostfully has not been integrated with QuickBook Desktop yet.

    2 votes

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  13. For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.

    That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…

    2 votes

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  14. PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.

    5 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  15. If I try to delete the security deposit. When I click on "update property" the security deposit is "filled" again. when I delete the security deposit and left it blank, it returns to the last amount after update it.
    So, when I put "0" (zero) it changed. I believe that the system should understand when it is blank, it is zero.

    If it is blank, it is zero or "not applied" for the property. It is not necessary an additional step to set the option to zero. If we left blank, system should understand that I don't want this option…

    1 vote

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  16. I can edit the Taxes field, but I can't edit the "Cleaning fee taxes" field. It would be useful to have cleaning fee taxes editable for custom quote too, like taxes field

    3 votes

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  17. I set up services by service providers to upsell them on the direct booking flow. I want to have some indicators on Calendar to see which bookings have upsold items (a pet, etc)

    4 votes

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    0 comments  ·  Calendar  ·  Admin →
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  18. HomeToGo, when it comes to creating bookings, HomeToGo creates leads using POST v1/leads.

    You can see all three fees in the quote as they are all mandatory (Optional: No).

    The logic of creating orders is that we take all mandatory fees and apply them to HomeToGo order.

    Adding a "Fee: Apply to HomeToGo" option in the Fees setting is needed so other channels' fees would not be added to HomeToGo.

    2 votes

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  19. After adding the lead details, dates and fees, client information, dates, amenities, and payment conditions.
    I want to be able to generate a PDF file of exactly all the info that is on the website.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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