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  1. The idea is for our owners to see the entire amount the guest pays, including the cost of cleaning.

    We, as an agency, pay local taxes on the entire amount paid by the guest, i.e. the amount of stay and cleaning combined. If the owner sees a different amount, our settlements with him cannot be consistent and correct in any way. We would like him to see the total amount paid by the guest - for the stay and cleaning together

    10 votes

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  2. I don't want to receive the inquiries when the guests don't complete the payment at the checkout flow when making the bookings on direct booking sites.

    3 votes

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  3. It would be nice if the refund in Hostfully would automatically retry so I did not have to remember to manually refund when the balance in Stripe is sufficient.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. 1 vote

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  5. Currently, there's a link to a wikipedia page. A link to the Hostfully help article may be more useful there. As well as links to Airbnb, Vrbo, BDC iCal articles.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  6. As split payments set in the property settings do not apply to booking.com, if using payments by booking, can that info data include BDC? It is noted in Step 9 of the activating bdc help article.

    1 vote

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  7. When creating a trigger, please keep the channel is condition dropdown open until finished selecting. It used to do that. Now, we have to check one, click on the dropdown check the next one, click on the dropdown, check the next one, etc.

    1 vote

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  8. I use Zoho Books to invoice owners of the properties we mange. It would be great to automatically create invoices from the financial reporting made in Hostfully on a booking (line-by-line) basis.

    Now I use the reporting as base and copy/pase the net income in my accounting tool to create the invoice (net income x commission + VAT = commission over a booking. I add all the bookings per months and create the invoice. Next to this I need to make an Excel file showing income per booking - commission (VAT included per booking) = payout to owner.

    I share…

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Can you please create an integration with anystay.com.au? I've also reached out to the team at Anystay to request an integration with Hostfully. Thank you.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  10. We have a booking page, generated by HF, on our website, currently the flow is
    - Guest enter the date > click on "see all properties"
    - Then the properties that match with the search date will be able to shown.
    - Guest can pick a suitable option from here to book with you.

    Is there a way to skip' the display of the first page and have visitors land directly on the second one without having to click the 'see all properties' button first?

    4 votes

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  11. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    26 votes

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  12. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    21 votes

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    received  ·  7 comments  ·  Integrations  ·  Admin →
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  13. Request to add Rently smart home integration. We use Rently and they support reservations.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  14. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    94 votes

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  15. At the moment, Vrbo and Booking reservations with failed payment will still come into Hostfully as confirmed unpaid bookings. If guests have already stayed or left, I want to have a recourse or protection in case they damage the property or don't pay.

    7 votes

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    under review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. I want a filter messages in the inbox by reservations that are unpaid. At the moment, I need to look at circle color on Pipeline to check payment status.

    5 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  17. I want to be able to attach PDF file to owner adjustment. It only allows the PNG file for now.

    4 votes

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  18. Show the emails with reports to the owners as sent by the agency with email settings

    2 votes

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  19. I’d like to set “Default Guest Time” so that pincodes can be generated at a custom time rather than the default agency checkin/checkout time.

    10 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  20. The ability to send a template or automate a template to guests if a hold is extended via the Pipeline.

    3 votes

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