1670 results found
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Display a more detailed error message instead of just showing Internal server error
When sending texts along with a pic to an Airbnb guest, it shows an error "Internal server error". We'd have to contact support to find out it's not possible to send pics along with texts. It'd be easier for us to troubleshoot when there's a more detailed error messaging showing, as "Internal server error" might be confusing and cause some misunderstanding.
5 votes -
"View" button for Owner Adjustment
In the Owner Adjustment page, it would be more convenient to have "View" button so we can see the expense with note and attachment without going to "Edit".
2 votes -
Add Airbnb cancelation options
Cancel Airbnb reservations do not have all the same options as Airbnb. there should also be an option that the guest isn't following your rules
3 votes -
Variable Data Support for "Discount Code" Used Inside Inquiry / Booking form on the Direct Hostfully Booking Site
We're using the discount code option of the direct booking site with all of our direct bookings. We have several discount codes out in the marketplace that we give to our partners for their members to use to book a stay at our properties. We would like to be able to track each Guest's booking back to the partner organization they came from, which we can not do currently. We could easily accomplish this if the "Discount Code" entered during check out was included with each Guests Booking Profile and available as a variable data report for us to drop…
3 votes -
Adding the After the hold end time-based event in complex condition.
with the complex condition, I want to have the booking hold end event in the time-based event to sent the notify for my guest.
It should be:
- Complex condition
=> After the hold end
[less than or equal to], or [equal to], or [greater than or equal to] [number] of days3 votes -
Improve Charge Automation integration
Charge Automation has a good product that fills in some gaps Hostfully has. While there is already an integration, the booking flow for direct bookings becomes very clunky if using Charge Automation with Hostfully. This video shows how that could be significantly improved.
https://www.loom.com/share/29709bca5e9d469fb9fbd635bcfca62a?sid=c791f8a4-e78e-46de-8c3b-17e827d9abe2
2 votes -
Send pre-filled messages to guests from the dashboard
I love the analytic information added to the dashboard. I also enjoy the check in and check out on the dashboard for quick reference. It also is more clear than the pipeline if something is missing. But the only negative is when I realize that a step by the guest is missing and try to send a message reminding them to make a payment or fill out pre arrial information or sign the agreement, I have to go to the pipeline to do it. It would save time to be able to do it form the Dashboard. Thank you.
2 votes -
Allow booking requests during booking lead time on Hostfully Channel
I want to allow booking requests during booking lead time on Hostfully Channel. I have a booking lead time of one week for instant bookings but would like to take booking requests inside that window (like it allows me to do on Airbnb).
5 votes -
Allow to bulk edit for amenities tab
I want to be able to bulk edit the amenity tab to all of our listings. It takes too much time to check every one of them.
1 vote -
Offer Check-In instructions in different languages
Guests receive an automated message in a specific language, but the variable "check-in instructions" from the property page can not be created in multiple languages. Many guests receive a german message, but the access instruction in that message are in english, this is a very bad guest experience.
3 votes -
Have a option to hide the property in central calendar.
Have a option to hide the property in central calendar.
2 votes -
Modify lead without changing price
Be able to modify a lead without changing price
1 vote -
Character Limit Consistency Between Airbnb and Hostfully
- Public Name in Hostfully only allows up to 49 characters, while Airbnb allows up to 50 characters. I can't type the 50th character in Hostfully.
- Long Description in Hostfully allows up to 499 characters, while Airbnb allows up to 500 characters.
1 vote -
4 votes
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Add more logs to find out the root causes for disconnection with Integrations/channels.
Add more logs to find out the root causes for disconnection with Integrations/channels. Create a fail alert if a service disconnects without user initiation for over 5 minutes.
1 vote -
Have different listing name fields for different channel
I would like to have different listing names for Booking.com and Airbnb channels, for sales purposes.
At the moment, they both are pushed from the same public name field.
3 votes -
Describe reasons for errors when messages fail in the Inbox
It looks like we had an Airbnb message that may have errored because the word "google" was in the message and it was not yet a confirmed reservation. The error message would be more helpful if it describes what the problem is.
5 votes -
Add call to action options to custom templates
It would be really useful to have some call to action options that can be added to the custom templates for guests to be able to click to do things like send WhatsApp, SMS, Call, or email.
2 votes -
Break out the price rule discount at the order level
I want to see the discount that is applied to a booking in the lead modal so that I can know that they're working.
4 votes -
Ability to Blacklist email addresses to prevent re-booking of problem guests
Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.
There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.
What is needed is a system where you can flag…
53 votes
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