2281 results found
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Improve Booking flow of Vrbo reservation
At the moment, a confirmed booking from Vrbo with success transaction is imported into Hostfully as NEWINQUIRY . Then the start of processBookingRequest method, we set the status as QUOTESENT. After the payment has been processed successfully, we change the status of the lead to BOOKEDBYCUSTOMER and then we thrown the NEW_BOOKING event.
This causes both triggers for 'booking inquiry' and 'booking confirmed' fired for Vrbo confirmed reservation which confuses our guests and miscommunication. Some guests may not be happy because they're asked to pay while they have done it already.
1 vote -
Triggers run for inactive properties
Trigger should fire for inactive properties. We deactivate the properties temporarily, but there are active reservations and we need automated messages sent to guests.
1 vote -
Support on sending SMS to Philippines number so MFA can work with SMS option
We're in Philippines but SMS messaging does not work for Philippines number so we can only use the Email option for MFA.
5 votes -
Add ChargeAutomation condition to trigger - complex condition
Add Chargeautomation condition to trigger - complex condition
2 votes -
Bulk edit rental conditions
Ability to bulk save or remove rental conditions for all or some specific properties would help save time when we have several properties and when rental conditions need adjusting.
4 votes -
Manually select the channel when adding new leads
When manually adding leads into Hostfully, can we choose to the lead source instead of showing everything as Hostfully leads? This can help to easily identify the original booking channel for each guest.
4 votes -
Cancellation policy able to change when promo code is apply
Promo code that when applied, adjusts the cancellation policy (i.e. No refunds when using promo code)
5 votes -
"Hold" a Property, but not Property Specific for a guest
It would be great to have a feature where we can put a "hold" in the calendar for a guest, but without blocking off the calendar. For mid-term rentals, this would be helpful to us as some people book far in advance and it would be best to place them in a unit that works better for our vacancy windows. Basically, we want them "on the calendar" without blocking any calendar dates for others to book, as the individual is flexible on the unit we place them in.
4 votes -
Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
6 votes -
Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.
Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.
4 votes -
Differentiate the "Additional charge option" from the "Security deposit" on the checkout page
We used the “Additional Charge” feature, but on the checkout page, next to the security deposit it says (refundable). The security deposit is not actually included in the amount they pay upfront, so it is technically not “refundable.” Many guests contact us to ask when they will receive a refund of their security deposit and we have to explain to them that it was never paid, but is just an additional charge option we have after checkout if needed. Guests are often disappointed to realize this, thinking they were going to get $500 back of what they had already paid.
2 votes -
House rules per channel
Be able to set house rules per channel.
9 votes -
Show booking payment status on Calendar
i like make a flag or a color so when i look at the calendar, it shows directly there which booking is not PAID
11 votesHello. This is really the reason we provide the Pipeline, which can show status for all bookings and will highlight those with incomplete payments.
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1 vote
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Add multiple-choice answer types for pre-arrival form
I want to have the option of adding multiple-choice answer types for pre-arrival form.
4 votes -
Ability for Property Managers to see the full list of jobs for each Service Provider
We would like to see Service Providers' jobs list in one place similar to how they would see it under their own portal. Basically, we want to go to one place to see the full list of jobs each provider has assigned to them rather than looking on the calendar where you only see a blue circle and have to click on each one to see who is assigned to what that day.
2 votes -
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
11 votes -
Allow Owners to View Full Details of Guest Payments in the Owner Portal
Ability to open the breakdown of the order directly from the calendar to view all the details of what the guest paid.
4 votes -
Government ID formula
Be able to select the Government ID formula for financial reports, not just for logistic reports.
2 votes -
What I want to see on the dashboard is the bookings confirmed for the current month
What I want to see on the dashboard is the bookings confirmed for the current month
2 votes
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