1738 results found
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Allow HTML in Mobile App custom templates
Currently customized template HTML tags are being removed when sent through the mobile app.
Making us edit the template each time we need to send them.
We need to send the templates in the correct format through the Mobile App
2 votes -
Enable Keyword Search in Inbox
Currently, the inbox search on Hostfully only allows searching by guest name or email. It would be incredibly helpful if users could also search by keywords within the conversation history.
There are many situations where we may not remember a guest’s exact name or email, but we can recall specific words, details, or phrases from the conversation. Being able to search by any keyword written in a message would:
Greatly improve efficiency in finding past communications
Save time when retrieving important details
Provide a smoother workflow for property managers
Benefit not only our company but also other users who face…1 vote -
Airbnb alteration for special offered bookings should keep the original price
When altering an Airbnb special offer booking from Pipeline, alteration (by choosing 1 more nights) kinda reset calculation to default ones, which is higher then the original quote guest books.
This will cause confusion to guest as they see the price is way much higher than it should and possibly guest can cancel. So when altering a special offer, the original quote should remain plus the additional rent for extra nights added which would be more helpful.
2 votes -
See cancellation date and time on the lead modal
How am I supposed to know to refund the guest or not based on my cancellation policy if I don't know the cancellation date?
For example Ruben Aguilar cancelled and I don't know if he cancelled w/in 24 hours of booking or not.
7 votes -
Be able to include variables for reservation pricing, such as order statement, to send SMS templates to owners for bookings notifications
It would be helpful to send how much the guest paid and per per-night pricing by SMS messages to the owner
2 votes -
The extra guest fee for an Airbnb reservation should be shown in the lead modal price breakdown, instead of in the total rent value.
The extra guest fee for an Airbnb reservation should be shown in the lead modal price breakdown, instead of in the total rent value.
3 votes -
7 votes
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Automatically send out Invites to guests to use the Hostfully messaging portal right when a guest has booked directly.
Automatically send out Invites to guests to use the Hostfully messaging portal right when a guest has booked directly. (Currently this has to be done manually).
4 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
17 votes -
Allow separate Stripe connections for sub-properties
Currently, sub-properties in Hostfully inherit the payment processor settings from their master property, meaning all payments are routed through the master’s Stripe account.
For property managers who operate multi-unit listings, it would be extremely helpful to allow connecting different Stripe accounts directly to sub-properties without unlinking them from the master.
1 vote -
Use Fee name from Fees, Taxes, and Policies tab to reflect on channels instead of mapping type
For example, a PM configured a custom fee named "Tourism Fee" in the Fees, Taxes, and Policies tab from Hostfully and mapped it to channels (Airbnb/ BDC, Vrbo, etc.). It would be more clear and synchronise if on channels, the fee also reflects as "Tourism Fee" and not as its mapping type.
1 vote -
1 vote
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A portal guests can use to let me know of maintenance issues
I'd like to have a portal guests can use to let me know of maintenance issues.
1 vote -
Ability to customize the owner report name when sharing via email
Currently, after sharing the owner report via email, the name of the report file shows as "Owner+[Owner ID]", so I would like to have the ability to customize the owner report name when sharing via email.
1 vote -
Modify fields in rental agreement
Ability to modify the guest information field in rental agreement (name, email, phone number).
At the moment, if email field is blank for Airbnb booking, it appears as "null" instead of blank.
1 vote -
Show other OTA rates
Show examples of the prices from Booking .con and Airbnb when the guest is booking, this shows the guest is getting a better deal when booking directly.
1 vote -
Owner Adjustment toggle for paid by agency
There are essentially 2 cases / types of owner adjustments:
Case 1 – This case applies when the agency pays for a service.
Current owner adjustment Records a cost incurred by the Agency and does the following
Deducts Owners payout
Increases Agency payout
Case 2 – This case applies when the agency pays an invoice or service from the owners Trust account with the owner’s permission or as a request
Agency pays for a service, like landscaping/weed control, from the Owners Trust Account
Deducts from Owners payout to keep the Trust account balanced
Agency payout is not affected as we…
1 vote -
Ability to set taxes to apply +18 guests only
Some taxes in France should be collected for adult (+18) guests only.
1 vote -
Ability to translate rules and policy in several languages
In the property setting, only the description page is multilingual.
In fees and conditions, the fees, rules and cancellation policy are only in one language. Which makes the overall listing look unprofessional.1 vote -
Enable Payment Transfers Between Bookings
I would like to request the ability to transfer payments between bookings. We recently had an issue where a guest had to be moved to a different property. We need a feature that allows us to transfer the payment from their original, canceled booking to the new one.
1 vote
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