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How can we improve the property management platform?

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1810 results found

  1. Notification for failed trigger

    Notification for failed trigger so PM can resend or check what is missing

    92 votes
    started  ·  5 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  2. Modification of scheduled messages

    On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    83 votes
    planned  ·  13 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  3. Integrate directly with Expedia

    I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    83 votes
    under review  ·  6 comments  ·  Channels  ·  Admin →
    How important is this to you?

  4. Add function to duplicate triggers & templates

    It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    74 votes
    planned  ·  4 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  5. Trigger for not completing payment or pre-arrival forms

    It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    72 votes
    planned  ·  9 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  6. Improve how photos can be organized and re-ordered

    The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.

    I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…

    71 votes
    Beta release  ·  11 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  7. Allow for unlimited number of pricing rules

    Currently there are a fixed number of pricing rules. 1 increase and 2 decrease. I would like the ability to add more rules.

    71 votes
    started  ·  14 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  8. Generate invoices for guests

    would be nice if the team could develop a routing to generate a pdf receipt for guest

    70 votes
    received  ·  12 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  9. Character Count in Property Description Request

    Now that Airbnb and VRBO both have restrictions on the number of characters for Public Name and Long Description, it would be extremely helpful and more streamline to make those adjustments. Instead I'll have to copy and past into a word doc and the paste back into. It's kinda clumsy and time consuming as I have 20+ properties to adjust. Unless I am missing it somewhere. :)

    64 votes
    Beta release  ·  3 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  10. Allow multiple owner access per property

    We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.

    60 votes
    planned  ·  5 comments  ·  Owner Portal  ·  Admin →
    How important is this to you?

  11. Custom Cancellation for VRBO

    Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    59 votes
    planned  ·  17 comments  ·  Channels  ·  Admin →
    How important is this to you?

  12. Ability to split payments for reservations

    Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.

    59 votes
    under review  ·  5 comments  ·  Payments  ·  Admin →
    How important is this to you?

  13. Edit font in message templates

    Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    58 votes
    planned  ·  9 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  14. Sort custom templates

    The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    58 votes
    planned  ·  13 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  15. Support Booking.com multiple-room reservations within the PMP

    At the moment, for BDC channel, Hostfully does not yet support multiple transactions on a single order and only receive the first reservation via API.

    We enquire Hostfully to work with booking.com to resolve the tech issue moving forwards. You note that it’s rare but we’ve already had about 3 of these bookings in a short period of time. If 2 suites are booked with booking - then it should automatically show on the calendar, without having to manually blocking out the calendar or raising separate cleaning jobs.

    56 votes
    13 comments  ·  Channels  ·  Admin →
    How important is this to you?
    Beta release  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

    We now support Booking.com multi-room reservations for both multi-unit AND master/sub-unit properties!

    This feature is in beta, if you would like to be added to our beta program, please respond to this message. Folks who already responded to my previous announcement have been added to the beta program already.

    When added to the beta, only new multi-room reservations imported from Booking.com will display in our redesigned format.

  16. Managers need the ability to update Owner information.

    Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!

    54 votes
    under review  ·  9 comments  ·  Owner Portal  ·  Admin →
    How important is this to you?

  17. Mark as unread messages

    Have the option to mark as unread the messages int he inbox.

    52 votes
    planned  ·  4 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  18. Mid-Term Stays and Recurring Payments

    At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…

    50 votes
    under review  ·  10 comments  ·  Payments  ·  Admin →
    How important is this to you?

  19. Ability to cancel a booking directly from Calendar

    When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    49 votes
    4 comments  ·  Calendar  ·  Admin →
    How important is this to you?
    planned  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

    We'll soon introduce all pipeline actions directly within the lead modal. So you'll be able to cancel a booking by clicking on it from the calendar, then selecting the Cancel action within the lead modal.

  20. Ability to Blacklist email addresses to prevent re-booking of problem guests

    Similar requests have been made on this portal, and marked as "functionality already exists." However no explanation has been provided, and as far as I can tell there is no documentation on how to accomplish this.

    There is a way to add tags to guests in the "my-clients" page, but this tag does not seem to do anything. It is not visible on the guests reservation, and is not a filterable variable for reporting, or a triggerable element for messaging. Therefore the ability to simply tag guests is entirely worthless.

    What is needed is a system where you can flag…

    47 votes
    received  ·  0 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?
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