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1498 results found

  1. Notification for failed trigger so PM can resend or check what is missing

    79 votes

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  2. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    76 votes

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    started  ·  6 comments  ·  Inbox  ·  Admin →
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  3. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    72 votes

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    planned  ·  13 comments  ·  Inbox  ·  Admin →
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  4. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    71 votes

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  5. I'd like to integrate directly with Expedia from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    I understand some properties are distributed to Expedia if I am connected to Vrbo, though Vrbo can't guarantee that will happen and we can't request it. I can connect to Expedia through channel management partners, but they charge an extra commission. A direct connection would guarantee I am listed on that channel and save listings expenses.

    71 votes

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    under review  ·  5 comments  ·  Channels  ·  Admin →
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  6. Now that Airbnb and VRBO both have restrictions on the number of characters for Public Name and Long Description, it would be extremely helpful and more streamline to make those adjustments. Instead I'll have to copy and past into a word doc and the paste back into. It's kinda clumsy and time consuming as I have 20+ properties to adjust. Unless I am missing it somewhere. :)

    62 votes

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  7. 61 votes

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  8. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    55 votes

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  9. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    54 votes

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  10. The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.

    I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…

    50 votes

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  11. Would love to have the option for our guests to use the link to pay any amount like when two guests split the bill in two or more payments.

    49 votes

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    under review  ·  5 comments  ·  Payments  ·  Admin →
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  12. The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    49 votes

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  13. We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.

    46 votes

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    planned  ·  5 comments  ·  Owner Portal  ·  Admin →
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  14. Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!

    44 votes

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  15. When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    43 votes

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    4 comments  ·  Calendar  ·  Admin →
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    We'll soon introduce all pipeline actions directly within the lead modal. So you'll be able to cancel a booking by clicking on it from the calendar, then selecting the Cancel action within the lead modal.

  16. Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.

    Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.

    We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…

    43 votes

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    received  ·  3 comments  ·  Inbox  ·  Admin →
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  17. Sometimes Cleaner 1 is not available to clean Unit A. When I look at Unit A's calendar for "June", I want to be able to assign some of the cleans to Cleaner 1 and some assigned to Cleaner 2. I don't believe this is possible.

    42 votes

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  18. At least 85% of our guests book via our direct booking website. The majority of them stay with us for 2-6 months. They always want to pay for just 1 month at a time, but Hostfully requires them to pay for the entire stay up front. This scares some potential guests away because even though we explain that we can manually just charge them for 1 month at a time, all they see is the huge total amount for the entire stay when they do a search for their dates. When they do book, we are currently having guests just…

    41 votes

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    planned  ·  10 comments  ·  Payments  ·  Admin →
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  19. Integrate with Xero Accounting (particularly popular in Australia)

    40 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  20. Hi there. I'm using Stripe as a payment processor. I have added a Credit card processing fee 4% but it is only applies to RENT but not to all amount like Cleaning fee, taxes or pet fee, etc. I end up paying hundreds of dollars out of my pocket every month plus I receiving questions from the owners.

    39 votes

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