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Property Management Platform - Web

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1399 results found

  1. The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.

    I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…

    47 votes

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  2. The guest inquired on two listings, and our messages were sent to an incorrect thread on Airbnb (invalid bookings), yet not sent to the correct thread of booked one.
    It's said the inbox thread is defined between a host <> guest. I would like our messages sent to the correct thread on Airbnb. It's not practical to send out the messages to the thread whose listing is not even connected with Hostfully.

    18 votes

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    1 comment  ·  Channels  ·  Admin →
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  3. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    50 votes

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  4. In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.

    Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.

    The calendar in the property managers…

    15 votes

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  5. An Airbnb guest is associated with 2 Airbnb Inbox threads due to 2 different reservations from 2 listings. If I send a message to the guest from Hostfully, the message is currently sent to the past thread (which the host and guest may no longer be active on). Thus if the guest and I view the new Airbnb inbox thread, we won't see the message.

    12 votes

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    0 comments  ·  Channels  ·  Admin →
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  6. Support more amenities for booking.com

    18 votes

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    under review  ·  2 comments  ·  Channels  ·  Admin →
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  7. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    17 votes

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    0 comments  ·  Inbox  ·  Admin →
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  8. would be nice if the team could develop a routing to generate a pdf receipt for guest

    17 votes

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  9. To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.

    15 votes

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    1 comment  ·  Payments  ·  Admin →
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  10. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    18 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  11. Have an option to select: Only send if the guest hasn't left a review yet

    12 votes

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  12. When I create quotes, I don´t see if a discount is applied (for example 10% off when a reservation is for more than 7 days).

    On the final price it is applied, but it is not a line item on the quote.

    10 votes

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  13. The rate multiplier is showing as a line item on lead details.
    I want to have the option to hide it.
    * Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.

    8 votes

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  14. Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    12 votes

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  15. Have the option to mark as unread the messages int he inbox.

    26 votes

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    planned  ·  2 comments  ·  Inbox  ·  Admin →
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  16. When I mapped the fees with "Air-conditioning fee" with Airbnb channel, it results in the error "This fee type cannot be defined as online fee."

    It's said that offline fees are not supported at the moment. I would like to map offline fees with Airbnb

    13 votes

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    planned  ·  0 comments  ·  Channels  ·  Admin →
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  17. Integrate with Xero Accounting (particularly popular in Australia)

    37 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  18. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    8 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  19. When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.

    And it would be so much faster and easier, less opportunities for mistakes.

    42 votes

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    4 comments  ·  Calendar  ·  Admin →
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    We'll soon introduce all pipeline actions directly within the lead modal. So you'll be able to cancel a booking by clicking on it from the calendar, then selecting the Cancel action within the lead modal.

  20. When a property has booking mode as Inquiry, from direct booking site or booking widget, option shows as "Get a quote".

    However, when a property has booking mode as Booking Request or Instand Booking, this option shows as "Book now".

    But for Booking Request mode, when continuing to proceed with a booking, there is a small note at the top of the page that states, "guest must wait for the property manager to accept it and payment will be processed accordingly." which is quite confused and guest can easily miss that note.

    I think it would be much more clear…

    17 votes

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