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1202 results found

  1. I want to view the owners to whom I have sent their owners report

    1 vote

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  2. At the moment, the system is designed to display the rent and fees breakdown in sections. On the order page, we will find sections that outline the rental cost, taxes, and any additional fees, as well as the total amount. The bolded sections represent the total amount, and the breakdown will be listed under each section.

    However, if we have only 1 fee under the Fees section. It will be showing like the guests are being charged twice. While the math is correct, the customer experience of seeing two line items for fees is compromising the experience.

    For example: https://downloads.intercomcdn.com/i/o/971442851/abefbdedf8df5d7e0ed110e6/Screenshot+2024-02-22+at+7_08_25%E2%80%AFPM.png?expires=1709175593&signature=e0b5371acb036469dbe83ca8a605ce72805d623880614a820d699edf4fe3ac60

    1 vote

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  3. We'd like to have the option to create agency blocks with different colors for a more efficient organization of the calendar.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Channels  ·  Admin →
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  5. For the photo tag on photo tab, I need to type the name the same with the tag list. There should be a drop-down for it at least

    1 vote

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  6. When adding a lead, on the 3rd tab "Stay Details", the default Check-in time is 12:00 AM and the default Check-out time is 11:00 AM.

    It is a bit confusing. It's not a natural feeling to save something that looks wrong compared to our settings. So it would be better to have that Arrival and Departure time be default to the checkin / checkout time from Property Settings.

    1. Click Add lead
    2. Select Checkin, Checkout Date and Property
    3. Arrival and Departure time in Stay details tab are changed automatically to the settings of that property.
    1 vote

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  7. We should be able to book on Homes To Go and integrate as we do with VRbO Airbnb and others.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  8. Most processors refund the processing fees when a cancellation occurs but Hostfully's does not and that results in hundreds of dollars a week lost because I have Hostfully. This is a 911 that needs to change now. We all should not have to work around this when if we went through Airbnb or VRBO's processor we would not incur theses fees.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  9. I want to add a column into my financial reporting that includes PAYOUT ID from Stripe and the channels (Booking.com and Airbnb). My owners require the PAYOUT ID that appears on their bank statments so they can easil reconcile their accounts.

    1 vote

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  10. Previously we were able to use a format in the property URLs that automatically added the discount code for the user. Now this type of format does not work anymore. We would like to have the ability to send discounted rates to the customers adding the discount codes to the property URLs.

    1 vote

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  11. We are constantly getting asked 'What is government ID?' from our guests as we do not use this terminology in the UK so it is confusing.
    Also-we don't require their ID number so would be good for this to also be optional.
    Can we have the option to amend this wording on the pre arrival form please?

    1 vote

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  12. The guest inquired on two listings, and our messages were sent to an incorrect thread on Airbnb (invalid bookings), yet not sent to the correct thread of booked one.
    It's said the inbox thread is defined between a host <> guest. I would like our messages sent to the correct thread on Airbnb. It's not practical to send out the messages to the thread whose listing is not even connected with Hostfully.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  13. Allow the cleaning fee to vary depending on the length of stay. For instance if a guest has a long stay of two months the cleaning fee should be double a typical 5 night stay.

    1 vote

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  14. I want to create multiple bookings for the same guests but for different periods. It would be great if I can duplicate a booking onto different period, so I don't have to re-fill the guest's information everytime.

    Rebook feature only works with past bookings. I can't do it when the guests inquired.

    1 vote

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  15. 1 vote

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  16. Context
    * Refund issued in the lead order.
    * Guest's impatience regarding the delay in receiving a refund, I cancelled the refund directly in Stripe and transferred the funds to the guest. However, despite the refund status being updated to "failed" in Stripe, the corresponding lead order continued to display the refund as "successful."

    ​Feature Request: I am requesting a feature enhancement that ensures synchronization between the refund status in Stripe and the corresponding lead order. Specifically, when a refund is cancelled directly in Stripe and marked as "failed," this status should be automatically reflected in the lead order.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  17. To have event PINCODEUPDATED for webhook, at the moment, there are only PINCODECREATED
    PINCODE_DELETED

    1 vote

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    0 comments  ·  API  ·  Admin →
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  18. Dates, which are restricted in "Check-in", are displayed as grayed out in the date picker when the guests select "checkin date", similar to the blocks, which is confusing and makes the guests think it's not available. I would like to have it work similar to Airbnb
    - Dates are restricted are grayed out
    - Dates are indeed unavailable/blocked are crossed out
    https://prnt.sc/06fN2T2ZaUPo

    1 vote

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  19. The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.

    1 vote

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  20. I want to compare pricing last year to this year.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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    % comparison will be added to the Analytics page (and on Dashboard page for the default current month selection, comparing to previous month there).

    First we'll add a default comparison of current period vs previous period. So you will select this year and we'll show % comparison of this years data against last year. 

    Then we'll offer a comparison option for "same period last year". So you'll select "this month" for instance and we'll show % comparison with same month last year.

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