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1963 results found

  1. Add a variable for the property owner’s phone number that can be included in reports

    1 vote

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  2. It would be nice if the service provider could open a booking, review the notes under the Lead Details section, and configure the beds accordingly based on the information provided there.

    Currently, this workflow no longer functions as it did before, and it has impacted operational efficiency. It would be great to have the ability for service providers to easily view booking notes and configure the beds based on the details included in the Lead Details notes field.

    This functionality is important to ensure accuracy and avoid follow-up communication or configuration errors. Is not the same to add the notes…

    1 vote

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    0 comments  ·  Service Hub  ·  Admin →
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  3. We need a reporting variable that returns accommodation revenue earned by stay date within the reporting period (sum of nightly rates for those dates) instead of ADR-prorated totals. Without this, cross-month extensions retroactively change closed accounting periods and owner statements.

    Because revenue is currently prorated using blended ADR, any cross-month reservation that is later modified retroactively changes revenue in already-closed accounting periods; we need a reporting field that recognizes accommodation revenue by stay date (sum of nightly charges in the period) so closed months remain financially stable.

    example

    A guest books:

    Dec 20 – Jan 5

    16 nights total

    Each…

    1 vote

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  4. Some property managers would like the ability to restrict what service providers can see in the calendar. Currently, when a service provider has calendar visibility, they can see broader booking and occupancy information for the property. In many cases, this is not necessary for their role.

    From a security perspective, exposing full calendar availability can create risk, as it may reveal when a property is unoccupied. Service providers only need to see the jobs assigned to them, not the full occupancy schedule.

    2 votes

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    0 comments  ·  Service Hub  ·  Admin →
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  5. Filter the pipeline list, by check-out date

    1 vote

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  6. Currently Hostfully has owner payout default reports set to when booking is booked. I believe it should be due changed or at least have a toggle switch to enable payouts to be calculated at check out date. Currently I have a booking on the last day of the month and lasts 10 days. Hostfully has me paying my owner on "Check in Date" and not at "Check out Date" I believe this should be changed.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Add an Airbnb Check-in option in the Property Main Settings for Multi-Units

    2 votes

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  8. When connected to Hostfully, Vrbo does not do same-day bookings.
    But we noticed we can book properties for tonight in Vrbo, so this looks more like a limitation when channels are mapped.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  9. Looking for a way you can include the tax collected when the payment is sent to Stripe? There is not a good way to track tax collected in the reports section there.

    Stripe support suggestion is to add fields like:

    taxamount: Total tax collected
    tax
    rate: Tax rate percentage
    tax_jurisdiction: State/region where tax applies
    subtotal: Pre-tax amount

    How This Would Work
    When Hostfully creates Payment Intents for your bookings, they would include the metadata:

    {
    "amount": 1250,
    "currency": "usd",
    "metadata": {
    "taxamount": "250",
    "tax
    rate": "8.25",
    "tax_jurisdiction": "California",
    "subtotal": "1000"
    }
    }

    1 vote

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  10. 1 vote

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  11. I want to be able to change the language for the pre-arrival form

    1 vote

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  12. The checkout workflow should show the service page so guests can add it even if they make the full payment. At the moment, the service page is not visible for fully-paid bookings, causing it to be inconvenient for the guest or the PM to add extra service during the guest's stay.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  13. Please import taxwithholdingamount  and taxwithholdingdetails for Airbnb reservations.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  14. The current payment setting language is unclear and potentially misleading. Additionally, there is no flexible option for hosts who work with vetted guests and do not want to charge 100% of the stay amount at the time of booking—especially for last-minute reservations.

    The current wording uses the term “AT,” which is not sufficiently clear and can easily be misinterpreted. This should be revised to be crystal clear about exactly when and under what conditions payment is processed.

    It should say "collect balance BEFORE CHECK IN DAY"

    1 vote

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  15. It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
    [$JOBSTARTTIME$]
    [$JOBENDTIME$]

    1 vote

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  16. Description:
    It would be extremely helpful if the Owner Adjustments Report allowed adjustments to be filtered, grouped, or separated by adjustment/expense name.

    Ideally, this could work in one (or both) of the following ways:
    • Add the ability to group or filter adjustments by name directly in the report
    • Or provide a formula-based/custom field option similar to the “Custom Fee” field, where adjustments can be pulled dynamically by name

    This would allow users to:
    • Easily separate different expense types
    • Total costs by each adjustment category
    • Improve expense tracking, reporting accuracy, and owner statements
    • Reduce manual…

    1 vote

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  17. Add the ability to filter reservations in reports based on the number of nights (length of stay). This would allow users to easily segment bookings for reservations subject to specific tax rules or regulations.

    1 vote

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  18. 1 vote

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    0 comments  ·  Payments  ·  Admin →
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  19. When adding a new rule, I should have the ability to set a start and end date for what dates I want this rule to be applied, to which channel it should be applied, and for how long should I allow this rule to run.

    For example. If I want to run a last minute discount for a specific month (which could be my low or high month for the year which is 6 months from now), I need to remember to add the rule, and then remember to remove the rule. I also can't setup for which dates the…

    1 vote

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    0 comments  ·  Discount Codes  ·  Admin →
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  20. make the password have the ability to see the password by clicking a box or an icon so we can check to make sure password is entered correctly!

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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