1901 results found
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UI Improvement: Stay Details: Reason for trip
The pre-arrival form allows for more text than what is shown in the Stay Details section. Unlike the Extra Notes section, there is not the handle in the corner so that you can pull to expand and reveal all the text. Instead, I have to go back to my email and search for the copy of the complete form that was emailed to us. It would be a very simple fix to add this expander!
1 vote -
Devices: Show the thermostat current mode
Be able to see which mode (guest/vacant) is currently ON on my thermostat.
2 votes -
Send Images and Text Together to Airbnb Inbox
Currently, images and text must be sent separately, which makes communication less efficient and can cause confusion for guests. Being able to include both in the same message would improve clarity, streamline conversations, and enhance the overall guest experience
1 vote -
client information
We have many returning guests or extending stays. Every time we have to fill all the guest data again manually.
At the previous PMS systems we were use to just choose from the client database and it filled in all data that we had already inserted when the guest came 1st time.The system offered the list of most current guests with the starting letters that we had inserted or choice to search in guest database
1 vote -
Option to not require email when creating a lead
I still would like to raise the request to change the obligation to fill the email address.
If platforms provide their internal address - it is ok for system to take it. But even they are not releasing the real address of the guest.
every dummy email is wasting of our time to fill it and can cause some issues to release information and data somewhere that we have no control where it will end up
1 vote -
Collect and Remit Taxes for Direct Bookings
Enable Hostfully to automatically collect and remit taxes for direct bookings, similar to what some competitors (e.g. Hospitable Direct Premium) currently offer.
For direct bookings, Hostfully allows users to configure and charge taxes, but the responsibility of filing and remitting those taxes remains fully manual.
Automatic tax collection and remittance would be a major value add and a true “game changer” for direct bookings1 vote -
2 votes
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Conditional Formulas Based on Pet Fee in Reservations
I would like to set up conditional formulas that apply only to reservations where a pet fee is included.
1 vote -
Allow Booking agents, property sales managers and assosciates to see and manage templates and triggers.
Allow Booking agents, property sales managers and assosciates to see and manage templates and triggers.
1 vote -
Configurable Resolution Line Items for Trust Accounting & Reporting
DESCRIPTION
Introduce configurable resolution transaction line items that allow Airbnb (and other OTA) resolution amounts to be split into distinct, clearly defined entries for accurate reporting and trust accounting integrations. This should also apply to cancelled reservations with partial payments, where manual allocation is often required.PROBLEM
Resolution amounts and partial payments from cancelled reservations are currently recorded as single transactions. This does not allow separation between owner revenue, manager revenue, or mixed allocations, which is required for compliant trust accounting and accurate financial reporting.IMPACT
- Incorrect or incomplete mapping when integrating with trust accounting systems such as VR…1 vote -
Monthly Breakdown Within Owner Reports
Currently, users can generate owner reports for either: A single month, or
a custom date range spanning multiple monthsHowever, when generating a report for a multi-month period (for example, December–February), the data is aggregated into one combined report. There is no way to view or export the same report with a clear separation of data by month within that period. I'd like to have an option to split owner reports by month when generating a report for a multi-month period.
1 vote -
Template Variable for Net Security Deposit
introduce a template variable that exposes the security deposit amount minus processing fees, so hosts can communicate accurate refund amounts to guests
1 vote -
Feature Request: “Stay X Nights, Get Y Night Free” Promotion Type
Problem
Currently, Hostfully promo codes only support:
• Percentage discounts, or
• Fixed dollar amount discountsMany property managers want to run length-of-stay promotions such as:
• “Stay 3 nights, get the 4th night free”
• “Stay 7 nights, get 1 night free”These promotions are extremely common in the short-term rental industry and are difficult (or impossible) to replicate accurately using percentage or fixed-amount discounts—especially when nightly rates vary.
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Proposed Solution
Add a new promo code or pricing rule type:
“Stay X Nights, Get Y Night(s) Free”
This promotion would:
• Automatically apply once the minimum number of…2 votes -
Support billing in currencies other than USD (e.g., AUD)
Currently, Hostfully billing is only available in USD. For customers operating outside the United States, particularly in markets like Australia, this creates additional challenges such as currency conversion fees, fluctuating exchange rates, and more complex accounting.
It would be incredibly valuable for Hostfully to support billing in additional currencies, starting with AUD, with the ability to expand to other commonly used currencies (EUR, GBP, CAD, etc.). This would significantly improve the experience for international customers, simplify accounting and reconciliation, and better support Hostfully’s growing global user base.
Use Case:
• Australian property managers prefer billing in AUD to align with…1 vote -
Pin/Flag Inbox Messages for Follow-up
Add the ability to pin or flag specific inbox messages that require follow-up action or tasks. This would help property managers mark messages that need attention later, such as guest requests requiring action or messages needing follow-up responses.
Benefits:
- Better organization of inbox workflow
- Ensures important messages don't get overlooked
- Helps prioritize tasks and follow-ups
- Reduces risk of missing guest requests2 votes -
1 vote
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send links via VRBO
When communicating through Hostfully and it is a VRBO guest communication- I can't send a link to another vrbo property via hostfully. I have to go through the VRBO messenger.
1 vote -
Add ability to include specific notes on auto-created jobs
It would be helpful to have the option to add custom notes or comments to jobs that are automatically created by the system. Currently, there is no way to include job-specific instructions or context when the job is generated automatically. This feature would improve clarity and communication for teams handling auto-created jobs.
1 vote -
city tax per adult not only per person
City tax in many countries in europe is charged PER ADULT and not per person therefore city tax is calculated incorrectly.
Adding an option per adult per day would solve the problem instantly.1 vote -
Smartlock Check in notification upon check in
It would be useful to get notified when a guest first uses their code to check in. This is a basic functionality that other PMSs have with their device integrations.
1 vote
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