1642 results found
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Add condition Paid partially
When I do direct bookings I allow people to make two payments. I want to send my template to both guests who already paid full and paid partially
1 vote -
Free the DATA!! Leverage "Complex Conditions" to access all relevant data fields. Add # of guests and others
The Complex Conditions could simplify the entire Workflow Trigger process. This one area could handle all current trigger settings. And at a minimum, it should handle triggers for #s of guests, # of Nights, and Average Rent.
Additionally, leveraging the existing "Complex Conditions" model to nearly all fields lead/reservations could be exposed with trigger AND & OR logic. Opening additional data fields and Creating this simple tool allows full utilization of our data to increase our income and guest experience.
2 votes -
Ability to customize booking link
We want the ability to change the title heading of our booking link to the company name instead of our Listing title.
I was thinking it would be consistent with our brand. We are regularly updating our title on Airbnb depending on season, upcoming events in the area, and to help with Airbnb algorithm.
I think it would help with consistency for guests of having the exact name of the company/cabin they are booking with. When they pay, and the brand name is at the top, there will be no confusion or inconsistencies.
1 vote -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
4 votes -
Discount code - Have Validity Range Include Start and End Dates
As a VRM I would like the discount code dates ranges to be inclusive of the start and end dates so that it is very clear to me what the valid dates are.
Right now, the valid date range doesn't include the Start and End dates.
7 votes -
Adjust workflow so that HelloSign contract is sent when we put emails manually for Airbnb reservations
As a PM I would like the HelloSign contract to be sent automatically when I manually enter the guest email address to the reservation.
When a new booking comes in we don’t always have the guest's email. In this case, the PM can manually add the guest's email. On update, then Hostfully should send the HelloSign contract.
We don’t always have the guest's email address because of the change in how Airbnb handles email. The PMP needs to update the HelloSign process so that we can manually enter the email address of the lead and that will trigger the HelloSign…
7 votes -
10 votes
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See All Customers?
In Pipeline, I can click on "See All Customers." Except I can't "see all customers." I then have to do a search or run a report. Instead of this, can you let me actually "See All Customers"? Thanks for your consideration and for all you do for us hosts.
2 votes -
Leads to automatically expire and close after a certain amount of time
Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.
7 votes -
Ability to choose which credit cards are accepted for BDC
Right now, Hostfully always sends AmericanExpress, Visa, MasterCard, and Discover to Booking.com and this is not modifiable.
1 vote -
Discount codes for a specific number of nights
I'd like to see the ability to create discount codes that are only valid for reservations of a specific number of nights. So if we wanted to offer a special of a "3rd night free", we could create a discount code that could do this.
41 votes -
Track the discount codes and the number of times they are used.
Track the discount codes and the number of times they are used.
4 votes -
Upload documents into Lead Model in Stay Details tab
I would like to be able to upload documents into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.
8 votes -
Including pricing periods in reports
I need a report for all the properties that include all the different princes in each season
1 vote -
Add sorting to the Service Provider job list and allow filtering by dates
From our cleaners
the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…9 votes -
Ranking optimizer
Add a feature that changes the listing topic by one alphabet or descriptions and in this way the listing stays active and gets higher rank
4 votes -
Email
Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.
7 votes -
Inbox Replies from Guests should only include their reply.
Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.
8 votes -
All all TIME variables to have option for AM/PM vs. Military time
I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
Normal time is 11:00am but we do allow for later at times.
When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
If we had the AM/PM…32 votes -
Drop-down to select existing owner in Property Owner Tab
As-is:
In order to assign an existing owner to a property I can enter his/her email address to connect the property to this owner. However, I always have to know what the email address of the owner is.To-be:
Drop-down to select from existing owners and assign the owner to the property in the property owner tab4 votes
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