2218 results found

1. EventConnect Integration

   It would be great if Hostfully could integrate with EventConnect so bookings and availability could sync automatically between both platforms. This would save time and reduce manual work.

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   0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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2. Improved Default Map Zoom on the Direct Booking Site

   The map on the Direct Booking Site is zoomed in too closely by default, making it difficult to view the locations of properties. Guests have to manually zoom out every time they visit the map.

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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3. Ability to combine "day of the week" AND a time-based condition for triggers

   It would be very useful to have the option to combine the condition "day of the week" with another condition where the trigger is fired every X days.

   In my case, I would like to send out a message every other week. I have a trash collection schedule that alternates between trash one week and trash and recycling the following week. I created two separate templates that provide instructions for my guest who are scheduled to stay over the designate collection day of the week. I want to be able to provide them with clear instructions.

   Also, I believe more flexibility and options are needed. For example, having the ability to select "every 2 weeks" or "monthly" or any other time-related occurrence would be extremely helpful to hosts as we think about how best to automate communications with our guests.

   It would be very useful to have the option to combine the condition "day of the week" with another condition where the trigger is fired every X days.

   In my case, I would like to send out a message every other week. I have a trash collection schedule that alternates between trash one week and trash and recycling the following week. I created two separate templates that provide instructions for my guest who are scheduled to stay over the designate collection day of the week. I want to be able to provide them with clear instructions.

   Also, I believe more… more

   2 votes

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   0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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4. SafeGuest - have the trigger condition verification completed for Safeguest

   Currently we don't the trigger for SafeGuest verification completed. I want to have one so when guest completed the verification step on SafeGuest side, it can send the check-in instruction to guest.

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   0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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5. Create a category for co-hosts/employees, below "associate", where they can not see any financials including booking amounts.

   For cohosts, create a category below "Associate" where no financial information is shown, no reservation amounts. Everything else within the Associate level remains the same.

   2 votes

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   0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
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6. support image attachmentz from email and text to hostfully

   Be able to receive and view image from hostfully inbox from messages coming from email or sms or whatsapp

   3 votes

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7. Support transaction-based webhooks

   If Hostfully could consider a balance update as something to trigger the BOOKING_UPDATED webhook.

   3 votes

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   received  ·  0 comments  ·  API  ·  Delete…  ·  Admin →
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8. Customise templates & triggers per season

   The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.

   17 votes

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   0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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9. Add a pipeline status to show PM failed transactions

   see the failed payments in red on the pipeline.

   PM>"I often have customers that do not pay their full balance at booking. So, if there full balance is not paid their pipeline color is orange. If their first payment fails the color is still orange. Therefore, a missed failed payment for deposit/initial payment can easily be missed. And, then when contacting the guest they may decide they do not want to stay, and then they have held that property for however many days until their next payment would be due. If then they decide "well never mind, I won't use the reservation" then we do not earn the same amount of revenue because the booking is coming quickly. Failed initial payments are important to know. I do check our stripe account for failed payments regularly, but this guests failed payment wasn't even in stripe. So, there was no way for me to catch it, unless I open up every orange pipeline and check if they have made their initial deposit. It seems like an easy programing fix, and would bring that failed initial payment to attention sooner!"

   see the failed payments in red on the pipeline.

   PM>"I often have customers that do not pay their full balance at booking. So, if there full balance is not paid their pipeline color is orange. If their first payment fails the color is still orange. Therefore, a missed failed payment for deposit/initial payment can easily be missed. And, then when contacting the guest they may decide they do not want to stay, and then they have held that property for however many days until their next payment would be due. If then they decide "well never mind, I won't use… more

   2 votes

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   0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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10. Display Taxes Separately from Fees During Direct Booking Checkout Flow

    Currently, taxes added to a property are displayed as fees during the Direct Booking Site checkout flow.

    Taxes should appear under a dedicated “Taxes” section/label instead of being grouped together with fees. This would provide clearer pricing transparency for guests and help differentiate mandatory government taxes from property-specific fees.

    3 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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11. Be able to apply the Pricing Rules to more channels

    Currently, we can only set pricing rules (bottom of the property's Pricing page) to Direct Bookings, Airbnb, Vrbo and HVMI. It would be convenient to do things here:
    1. Select the channels to apply the rules to.
    2. Select all the channels that Hostfully integrates with.

    2 votes

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    1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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12. Add filter for Active vs Inactive Properties

    Introduce a filter option that allows users to view:

    Active properties only
    Inactive properties only
    All properties

    2 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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13. Improve guest receipts

    Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.

    Would be nice to see an improvement here.

    3 votes

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    0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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14. Rental Agreement Icon _ Pipeline

    it would be useful by quickly being able to see if rental agreement was signed

    right now I have to have a knowledge that icon shows up there when signed, if not signed there is no quick way to know

    maybe if the icon is red and when you hover you would get info 'rental agreement not signed

    2 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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15. Mark a Reservation as Check-In Instructions Completed when ending access instructions

    Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.

    I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'

    And then we know who's still needing access details (and may need to fill out their pre-arrival form).

    It would be great to then see throughout the day who is remaining and not have it dependent on check-in time, as after 3PM, the list of today's check-ins disappear.

    Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.

    I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'

    And then we know who's still needing access details (and may need to fill out their pre-arrival form).

    It would be great to then see throughout the day… more

    2 votes

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    0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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16. Booking.com - support multiple rate plans and length of stay discounts

    Support multiple rate plans for Booking.com connection.

    We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com.

    We also want to send the pricing rules at the bottom of the pricing tab to Booking.com

    •  

    48 votes

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    received  ·  7 comments  ·  Channels  ·  Delete…  ·  Admin →
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17. Support Authorization-Only / Delayed Capture for Scheduled Balance Due Payments

    Description:

    For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.

    Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.

    Proposed Solution:
    Add an optional payment schedule setting that allows the balance due payment to be:

    • Authorized (but not captured) on the due date
    • Held for a configurable period (e.g., 3–7 days)
    • Captured manually by the property manager or automatically after the hold period expires

    Potential Benefits:

    • Reduces refunds and reprocessing fees
    • Gives guests a final opportunity to update payment methods
    • Improves the guest payment experience for larger bookings
    • May reduce chargebacks and payment disputes
    • Provides more flexibility for high-value reservations and longer stays

    Example Use Case:
    A guest receives payment reminders but misses them. The balance due payment is authorized on the scheduled due date rather than immediately captured. The guest has a short window to confirm the payment method or contact the host before funds are finalized.

    Current Workaround:
    Property managers must refund the original charge and process a new payment, resulting in additional processing fees and extra administrative work.

    Would love to see Hostfully explore authorization-only and delayed capture workflows with Stripe for scheduled balance due payments.

    Description:

    For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.

    Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.

    Proposed Solution:
    Add an optional payment schedule setting that allows the balance due payment to be:

    • … more
    2 votes

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    0 comments  ·  Payments  ·  Delete…  ·  Admin →
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18. Different photo sets per OTA

    I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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19. Aibility to book multiple properties/ rooms at once
    4 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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20. email address from client information tab should be automatically updated with email added to the pre-arrival

    email address from client information tab should be automatically updated with email added to the pre-arrival

    3 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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