1995 results found

1. Manage Booking.com Invoice Details from Hostfully or Prevent Booking.com Invoice Details in Extranet from Being Overwritten

   PM would prefer that the invoice information in Extranet not be overwritten, as the listings may belong to different owners or countries and having separate invoice details is important.

   3 votes

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   received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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2. Apply the Promo Code when creating a quote/lead via API

   With the new Promo Codes endpoint, we now have the capability to retrieve/manage promo codes. However, we are currently unable to apply a promo code when generating a quote or lead.

   The PM requires the functionality to pass a promo code when retrieving a quote, in order to accurately display the price breakdown to the customer and initiate the checkout process.

   6 votes

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   planned  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
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3. notification to host and guest when rental agreement has not been signed.

   We need to have notifications sent to hosts when the guest has not signed the rental agreement. We have signature on the rental agreement as a requirement before check in details with the door code can be sent but there is no notification if it doesn't get signed. We want to eliminate the issue of a guest showing up to the property with no way to start their stay. This seems like a simple thing, if it isn't signed, there should be a warning message sent to the host 5 days prior to the stay so we can reach out to the guest, or have the ability to warn the guest several times prior to their stay automatically that the entry details are not able to be sent until the rental agreement has been signed.

   We need to have notifications sent to hosts when the guest has not signed the rental agreement. We have signature on the rental agreement as a requirement before check in details with the door code can be sent but there is no notification if it doesn't get signed. We want to eliminate the issue of a guest showing up to the property with no way to start their stay. This seems like a simple thing, if it isn't signed, there should be a warning message sent to the host 5 days prior to the stay so we can reach out… more

   2 votes

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   1 comment  ·  Inbox  ·  Delete…  ·  Admin →
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4. Separate line for custom data on the Pre-arrival form report

   Separate line for custom data on the Pre-arrival form report

   6 votes

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   0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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5. Administrative Fee, Management Fee and Service charge, billed to guest field in Zapier Integration.

   Have a field to retrieve how much a guest paid for the administrative fee, management fee and service charge in a booking.

   6 votes

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   1 comment  ·  Integrations  ·  Delete…  ·  Admin →
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   received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

6. Support more variables and formulas in templates

   In "Notifying the owner about new booking" template, I want to apply more variables about the order than the current existing one.

   E.g Rental Revenue: [{ORDERBASEAMOUNT}-{COMMISSIONOTATOTAL}+{ADJUSTMENTRENT}+{EXTRAGUESTFEEAMOUNT}+{PAYMENTPROCESSINGFEE}]

   But currently, the template variables only support some basic order details.

   4 votes

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   2 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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7. Pet Fee charged to guest field in Zapier Integration

   Have a field to retrieve how much a guest paid for the Pet Fee in a booking.

   7 votes

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   received  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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8. Auto populate guests information

   I would recommend Hostfully to immediately search and show a drop down of existing guests after we start typing the guests' first or last name, to match with existing records. Usually when we need to create manual bookings, chances are they are returning guests. And after clicking the name we chose, auto populate the remaining fields such as email, address, phone number, etc.

   3 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. Redirect the login page to the Owner to the accessible pages instead of the Dashboard page

   Redirect the login page to the Owner to the accessible pages instead of the Dashboard page.

   5 votes

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   0 comments  ·  Owner Portal  ·  Delete…  ·  Admin →
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10. Ability to modify reports filters to be CST local Timezone and not UCT

    pm was trying to export a transaction report applying filters and transaction was not added on the export as it was created on 2026-01-15 00:00:00 and filters applied: startDate=Thu Jan 15 06:00:00 UTC 2026,
    endDate=Sun Jan 18 06:00:00 UTC 2026

    2 votes

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    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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11. Tax Exemption for Fee's Tax for DBS

    • Channel: Direct Booking Site
    • When I add 1 custom fee included tax for the fee. Ex: Dog fee = 100 - Tax 10% I want to have a option to add the tax exemption for this tax.
    6 votes

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    2 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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12. Feature Request: Visibility Into All Sync Issues Affecting Pricing & Length-of-Stay Discounts Or report to export it to have visibility

    PM: Description
    At the moment, there is no centralized place in the platform where I can see sync issues related to LOS discounts or other pricing-related data. This lack of visibility makes it difficult to know when something is wrong.

    Recently, I encountered two separate sync issues across different listings that I only discovered after manually checking my Airbnb listings. The platform was not pushing LOS discounts correctly, which meant pricing displayed on Airbnb was inaccurate and could have impacted potential bookings and our bottom line. This is concerning, especially because there was no alert or dashboard indicating a sync problem.

    Our previous PMS offered a clear, structured view of all sync errors so that these issues could be identified and resolved quickly. Having similar transparency here would greatly help in detecting problems early and avoiding revenue loss.

    What I’m Requesting
    A dashboard or dedicated section that displays all active sync issues, including:

    Any pricing sync failures

    Length-of-stay discount sync failures

    Channel-specific error messages (e.g., Airbnb, Vrbo, Booking.com)

    Timestamp of when the sync issue started

    Suggested actions for resolution

    Impact
    Improved visibility would allow property managers to quickly diagnose and resolve sync errors, protect revenue, and reduce the need for manual cross-checking on OTA platforms.

    PM: Description
    At the moment, there is no centralized place in the platform where I can see sync issues related to LOS discounts or other pricing-related data. This lack of visibility makes it difficult to know when something is wrong.

    Recently, I encountered two separate sync issues across different listings that I only discovered after manually checking my Airbnb listings. The platform was not pushing LOS discounts correctly, which meant pricing displayed on Airbnb was inaccurate and could have impacted potential bookings and our bottom line. This is concerning, especially because there was no alert or dashboard indicating a sync… more

    3 votes

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    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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13. Change Message Name in Scheduled Messages to Trigger Name

    In Scheduled Messages, the message name field actually refers to Triggers. Please help update the name accordingly to prevent confusion.

    4 votes

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    1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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14. Automatically charge of Stripe balance payments (second payment) for Vrbo and booking.com reservations
    63 votes

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    10 comments  ·  Payments  ·  Delete…  ·  Admin →
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    Beta release  ·  AdminAlice (Director of Product, Hostfully) responded

    Hi everyone 👋

    
    

    Thank you for voting for the idea “Automatically charge Stripe balance payments (second payment) for US guests on Vrbo.”

    
    

    We’re excited to let you know that this feature is now ready for a beta phase, and we’d love to invite interested customers to participate.

    
    

    What’s new?

    When enrolled in the beta, reservation balance payments will be automatically charged via Stripe for:

    • Vrbo reservations
    • Booking.com reservations

    
    

    How the flow works

    1. A guest books on Vrbo or Booking.com
    2. The guest pays the deposit on the channel platform (or, in the case of a 0% deposit, provides their credit card details without an initial charge)
    3. When the balance is due, Hostfully will automatically charge the remaining amount via Stripe
    4. If the automatic charge fails (e.g. insufficient funds, expired card, etc.), we will fall back to the existing flow and send the usual balance due payment request to the guest

    
    

    This beta covers both:

    • Reservations with a deposit
    • Reservations with a 0% deposit (card collected at booking, no initial charge)

    
    

    Interested in joining the beta?

    If you’d like this feature enabled on your account and are happy to participate in the beta, please reply to this post or let us know through UserVoice. We’ll follow up with next steps.

    As always, your feedback during the beta will help us finalize the feature before a broader release.

    
    

    Thanks again for helping shape Hostfully 🚀

    
    

    Alice Glading

    Director of Product

    Hi everyone 👋

    
    

    Thank you for voting for the idea “Automatically charge Stripe balance payments (second payment) for US guests on Vrbo.”

    
    

    We’re excited to let you know that this feature is now ready for a beta phase, and we’d love to invite interested customers to participate.

    
    

    What’s new?

    When enrolled in the beta, reservation balance payments will be automatically charged via Stripe for:

    • Vrbo reservations
    • Booking.com reservations

    
    

    How the flow works

    1. A guest books on Vrbo or Booking.com
    2. The guest pays the deposit on the channel platform (or, in the case of a 0% deposit, provides their credit card details without an initial charge)
    3. When the balance is due, Hostfully will automatically charge the remaining amount via Stripe
    4. If the automatic charge fails (e.g. insufficient funds, expired card, etc.), we will fall back to the existing flow and send the usual balance due payment request to the… more

15. Apply Discounts & Promotions to RENT section of the inquiry

    The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion—especially for direct bookings. A major gap right now is where and when discounts can be applied.

    Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.

    Currently:

    Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.

    If a promo code is not applied, there is no way to later apply a discount to Rent on that inquiry.

    The only workaround is adding a discount under Fees, which does not reduce taxable Rent, resulting in higher taxes.

    Order adjustments/refunds occur after taxes, creating unnecessary tax exposure and accounting friction.

    Visibility matters just as much as tax treatment.
    Lowering the Rent rate directly (without a visible discount line) makes it appear as though no discount was given. This often triggers guests to negotiate further or request additional discounts—despite already receiving one.

    Being able to apply a Rent-level discount that is clearly shown in the quote and emailed to the guest:

    Provides full transparency

    Sets clear pricing expectations

    Reduces follow-up discount requests

    Reinforces perceived value without eroding trust

    Why this matters (real example):

    Inquiry Rent: $10,000

    Tax @ 12%: $1,200

    Discounted Rent should be: $8,000

    Correct tax should be: $960

    Difference: $240

    That $240 could be redirected toward upsells (e.g., 8 days of pool & spa heat at $30/day) instead of being lost to unnecessary tax.

    Current options don’t fully solve this:

    Price Rules reduce Rent pre-tax but apply globally and automatically—not ideal for selective or situational discounts.

    Promo codes depend on guest awareness and correct usage.

    Fee-based discounts and post-tax refunds increase taxes and reduce pricing clarity.

    Request / Recommendation:
    Allow hosts to apply manual, visible Rent-level discounts (pre-tax) to:

    Inquiries

    Quotes

    Existing orders (prior to final payment)

    This would:

    Reduce overpaid taxes

    Improve direct-booking conversion

    Maintain pricing transparency in emailed quotes

    Minimize discount fatigue and margin erosion

    Increase upsell opportunities rather than losing sales

    This isn’t about discounting more, it’s about discounting correctly, transparently, and efficiently.

    The purpose of a Property Management Software is to support dynamic pricing, flexibility, and conversion—especially for direct bookings. A major gap right now is where and when discounts can be applied.

    Direct-book guests don’t always use promo codes, and many inquiries come through our website specifically so we can interact, quote strategically, and close the sale. Sometimes that means offering a custom discount based on dates, length of stay, or guest budget after the inquiry is submitted.

    Currently:

    Promo codes only reduce Rent (pre-tax) if the guest knows and applies them at the time of inquiry.

    If a promo code… more

    1 vote

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    received  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
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16. Guest review report

    per property - per channels

    59 votes

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    received  ·  5 comments  ·  Reviews  ·  Delete…  ·  Admin →
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17. Creating an onboarding form for Property Owners, for easier listing Creation

    Create a dedicated onboarding form for owners to fill out, which the host can embed directly into Hostfully for automatic listing creation. Right now, the process is very manual.

    Alternatively, create a section in the an owner portal where we can send owners a link to submit all their onboarding information. Then, with just one click, the host can generate the listing using the owner-provided data.

    Overall goal: automate the properties onboarding process and eliminate manual work.

    2 votes

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    0 comments  ·  Owner Portal  ·  Delete…  ·  Admin →
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18. Merging Jacuzzi and Hot tub amenity for Airbnb

    Currently, both Hot tub and Jacuzzi in Hostfully are mapped as Hot tub on Airbnb. However, the Jacuzzi is a bathtub which has jets. This is different than a hot tub. There shouldn’t be a hot tub amenity and a Jacuzzi amenity if they mean the same thing.

    2 votes

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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19. Owner be able to view listing URL in the Owner portal

    log into the owners portal > properties > view listing button be able to redirect to the corresponding property URL

    5 votes

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    1 comment  ·  Owner Portal  ·  Delete…  ·  Admin →
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20. Devices: Show the thermostat current mode

    Be able to see which mode (guest/vacant) is currently ON on my thermostat.

    2 votes

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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