1797 results found
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Rate multiplier incorrectly applying to all past and future Airbnb bookings
When we import Airbnb leads, the base rent is calculated so that base rent + rate multiplier equals the rent total from Airbnb.
True, we could apply this only to future leads, not past leads, but I don’t see why this would cause an issue to this PM since the total rent is the same.
It can be treated as a feature request, UV
2 votes -
Automatic Display of Price Details
I’d like the price details to be displayed automatically when clicking 'Show price details' on Agency Settings without requiring guests to click 'Show details' again when confirming the booking.
1 vote -
Custom cancellation policy for Booking.com
We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
6 votesThe cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.
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Apply a fee that calculates from the TOTAL and not the subtotal
I want to apply a fee that calculates from the TOTAL (including taxes and security deposit) and not the subtotal.
For example, we need to implement a 5% fee on direct bookings but the one we have now doesn't include taxes and the security deposit when it calculates the 5%.
10 votes -
merge sub-units to 1 master property.
4 of my 5 listings are subunits of what I would like to become 2 “whole house” listings
I want to be able to merge the 4 existing sub listings into 2 additional “whole house” listings, without having to create 2 new listings from scratch.
1 vote -
Undo Suggested Response - AI Chat
It would be nice if there was a way to undo the suggestion though
2 votes -
Support on sending SMS to Philippines number so MFA can work with SMS option
We're in Philippines but SMS messaging does not work for Philippines number so we can only use the Email option for MFA.
2 votes -
Improve the UI of Owner Adjustments
Right now if I add an "Ongoing/Recurring Adjustment", e.g. monthly on the 1st day, when the day comes, the adjustment will be automatically added and displayed under "One-time Adjustment". It's a bit confusing to me because that one is an ongoing adjustment, not a one-time. I suggest having a separate section to show "Completed Owner Adjustments" (or anything similar name) and not including the "completed" recurring adjustments in the one-time adjustments.
2 votes -
Add the option to charge the guest for payment processing fees
Payment processing fees are a lot and add up as an expense. Please add an option to charge the guest for payment processing fees when using Stripe as a payment processor.
1 vote -
Time-based conditions for trigger "Booking inquiry"
We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).
4 votes -
Massively delete owners data
I'm looking for a way to completely remove the owners from the system. No name, info, etc
5 votes -
Retry auto-refund a few days later
It would be nice if the refund in Hostfully would automatically retry so I did not have to remember to manually refund when the balance in Stripe is sufficient.
1 vote -
Add variable for check-in time END
For some properties, there is a check-in END time. It would be helpful to have a variable that can pull that into the custom templates.
1 vote -
View Property Name in the Message Log
In the Message Log, please add the property name. It can save time by adding the property name here, as sometimes a failed message might be expected on a specific property. By not including it here, we have to go find out which property the guest was applied to in order to figure it out.
1 vote -
Add channel icons next to the property type options that are applicable to each channel.
Or do all of the property types apply to all channels (except booking.com)?
1 vote -
1 vote
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Add the iCal help article to the Calendar Tools page.
Currently, there's a link to a wikipedia page. A link to the Hostfully help article may be more useful there. As well as links to Airbnb, Vrbo, BDC iCal articles.
1 vote -
Do not include -15 in the Booking Lead Time dropdown, as this will produce an error when connecting to Airbnb. The max this can go is -14.
If -15 is selected in the booking lead time, this will produce an error when connecting to Airbnb. Can we set the max to -14 instead?
1 vote -
Manually select the channel when adding new leads
When manually adding leads into Hostfully, can we choose to the lead source instead of showing everything as Hostfully leads? This can help to easily identify the original booking channel for each guest.
1 vote -
Update the % at reservation note
As split payments set in the property settings do not apply to booking.com, if using payments by booking, can that info data include BDC? It is noted in Step 9 of the activating bdc help article.
1 vote
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