2235 results found

1. show balance due on leads on calendar

   When hovering over a reservation on the calendar, show the balance due, instead of or in addition to the total amount.

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   0 comments  ·  Calendar  ·  Edit…  ·  Delete…  ·  Admin →
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2. Invoice for 1% additional fee charged by Hostfully per reservation

   I would need the invoices for the transaction fees Hostfully charges for all transactions processed through Stripe.
   Stripe provides the invoice for their commission, but I don’t have any document justifying the fees that Hostfully deducts from the payments I receive.

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   0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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3. Be able to select job start time and end time when setting up trigger for job creation

   When jobs are created automatically by trigger, start time and end time are defaulted to checkout time and 1 hour after checkout time. However, our job must be from 11:00 AM - 4:00 PM. So it would be helpful if we can select the start time and end time when setting trigger for job creation.

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   0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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4. Owner block from property manager!

   Most properties prefer me to block dates for them, so we as property managers in the main (or principal) user, should be able to block dates and pick the option of owner block so we get the same purple color as when they block.

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   2 comments  ·  Calendar  ·  Delete…  ·  Admin →
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5. Repeat guest trigger condition

   When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.

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   received  ·  5 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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6. Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs

   PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

   Current pain points:

   PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
   Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
   Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
   This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

   Suggested improvements:

   Add clearer wording/warnings in payment settings explaining what does vs does not apply to Booking.com reservations
   Better explain merchant-of-record workflows and payment timing expectations
   Improve visibility/disclosure of security deposit charges for Booking.com guests
   Reduce guest confusion and Stripe/payment disputes caused by unclear charge presentation.

   PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.

   Current pain points:

   PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
   Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
   Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
   This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.

   … more

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   received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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7. Airbnb order breakdown should show discount info

   Airbnb order breakdown should shows the base rent, discount and rent amount after the discount. Currently it does not show the discount apply which is confusing.

   2 votes

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   0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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8. Annual Owner Adjustments

   Currently, Hostfully Owner Adjustments support one-time and recurring monthly adjustments, but there is no option to create recurring annual owner fees.

   Many property managers charge owners annual fees for services that are billed once per year rather than monthly. Today, these fees must be manually entered each year, creating additional administrative work and increasing the risk of missed charges.

   Use Case

   Property managers often charge annual fees such as:

   • Annual linen service fees
   • Annual licensing or permit administration fees
   • Annual technology fees
   • Annual membership or association fees
   • Annual maintenance program fees
   • Annual inspection fees

   In many cases, these fees vary by owner based on the services they elect to receive.

   Proposed Solution

   Add a recurring “Annual” frequency option to Owner Adjustments alongside the existing adjustment frequencies.

   When creating an Owner Adjustment, users could select:

   • One-Time
   • Monthly
   • Annual

   The annual adjustment would automatically apply once every 12 months on a configurable date.

   Benefits

   • Eliminates manual annual fee entry
   • Reduces billing errors and missed charges
   • Supports more flexible management company business models
   • Improves owner accounting automation
   • Saves time for property managers managing large owner portfolios

   Example

   Owner A:

   • 25% management commission
   • $15/month Minut monitoring fee
   • $250 annual linen service fee

   Owner B:

   • 20% management commission
   • $99 annual technology fee

   With annual recurring adjustments, these charges would automatically appear on owner statements and reports without requiring manual intervention each year.

   Currently, Hostfully Owner Adjustments support one-time and recurring monthly adjustments, but there is no option to create recurring annual owner fees.

   Many property managers charge owners annual fees for services that are billed once per year rather than monthly. Today, these fees must be manually entered each year, creating additional administrative work and increasing the risk of missed charges.

   Use Case

   Property managers often charge annual fees such as:

   • Annual linen service fees
   • Annual licensing or permit administration fees
   • Annual technology fees
   • Annual membership or association fees
   • Annual maintenance program fees
   • Annual inspection fees

   In many cases, these fees vary… more

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   0 comments  ·  Reports and Analytics  ·  Edit…  ·  Delete…  ·  Admin →
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9. Creating a Trigger for completing Truvi verification form

   The implementation of triggers for custom fields, including Truvi's guest risk score

   6 votes

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   0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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   received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

10. Support Booking.com Photo Tags

    Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.

    Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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11. Dinamic Cancellation Policies

    Be able to set dinamic cancellation policies accepted by Airbnb

    6 votes

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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12. Ability to Send Mass SMS to Past Guests

    It would be very helpful to have the ability to send a mass SMS message to past guests directly from Hostfully.

    Currently, SMS messages can only be sent through reservation-based triggers, but there is no way to broadcast a text message to all previous guests at once.

    This feature would allow property managers to easily send direct booking promotions, special offers, or announcements to their past guests via SMS without needing to export contacts and use a third-party texting platform.

    2 votes

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    0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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13. Update Hostfully Devices when Check in/Check out Times are Updated in Stay Details

    Currently, if the check in or check out times in a reservation are updated within the stay details in Hostfully, those don't update the check in and check out times on devices such as locks, thermostats, etc. This functionality is essential when offering early/late check ins and check outs.

    24 votes

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    4 comments  ·  Devices  ·  Delete…  ·  Admin →
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14. Integration with Peach Payment from South Africa

    I wanted to emphasize how important it is for South African clients to have access to a payment integration that supports instant bookings. Unfortunately, Stripe and PayPal are not viable options in South Africa, which means the only way for us to currently accept direct booking payments through Hostfully is via the ChargeAutomation integration. The downside of this setup is that we are unable to offer instant bookings, which inevitably creates booking drop-off and bounce rates.

    We recently migrated from RoomRaccoon, a Dutch company that integrates directly with Peach Payments. This allowed us to offer a seamless guest experience with instant bookings and a fully integrated payment journey within the booking engine itself — something that builds trust and improves conversion significantly.

    At the moment, the Hostfully payment journey creates several challenges for guests:

    Guests see a “Request to Book” button instead of a “Book Now” button, which creates hesitation and encourages them to book elsewhere, such as Airbnb.

    After submitting a booking request, guests are redirected out of the booking flow and sent a separate email containing a payment link from ChargeAutomation. In today’s environment, many guests are understandably cautious about making payments through emailed links, which can feel untrustworthy or disconnected from the booking process.

    Once payment is made, bookings are not automatically confirmed. We are required to manually mark the payment as received inside Hostfully before confirmation emails and automated guest communication are triggered. This creates unnecessary delays and uncertainty for guests, particularly outside office hours. For example, if a guest books on a Saturday evening, they may not receive confirmation until Monday morning if the reservations team is unavailable on Sunday.

    I also believe there is a real gap in the South African market for reliable PMS platforms that truly specialise in short-term rentals. Many operators are actively looking for alternatives that combine strong automation with a seamless guest experience. I genuinely believe Hostfully would benefit hugely from a direct integration with Peach Payments, as it would make the platform significantly more attractive and accessible for South African property managers considering a move to Hostfully.

    As you can see, having a direct integration with a South African payment gateway would make a significant difference to both conversion rates and the overall guest experience — not only for us, but likely for many of your South African customers as well.

    Thank you for your time, and I sincerely hope there may be an opportunity to address this in the near future.

    I wanted to emphasize how important it is for South African clients to have access to a payment integration that supports instant bookings. Unfortunately, Stripe and PayPal are not viable options in South Africa, which means the only way for us to currently accept direct booking payments through Hostfully is via the ChargeAutomation integration. The downside of this setup is that we are unable to offer instant bookings, which inevitably creates booking drop-off and bounce rates.

    We recently migrated from RoomRaccoon, a Dutch company that integrates directly with Peach Payments. This allowed us to offer a seamless guest experience with… more

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    0 comments  ·  Payments  ·  Delete…  ·  Admin →
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15. Faster iCal Sync Times

    I would like more frequent or near real-time iCal syncing, if possible, to improve calendar reliability and booking accuracy.

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    0 comments  ·  Calendar  ·  Delete…  ·  Admin →
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16. Date selector on search widget

    The daysBetweenDates on the search widget is defaulted to 7 days so when I select Aug 1 for the check-in date, the check-out date is automatically Aug 8. However, guests should be able to select any checkout date after the check-in date so this is confusing.

    1 vote

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    0 comments  ·  Widgets and Forms  ·  Delete…  ·  Admin →
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17. Feature Request: Sync Check-in Instructions to Airbnb

    I would like the check-in instructions configured in the Main Settings page (accessible via the house icon in the top-right corner) to automatically sync/push to Airbnb listings.

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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18. Direct Claude Integration

    I want to be able to connect to Claude.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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19. DAC7 Reporting Export Support for UK/EU Property Managers

    Add DAC7-aligned income/activity export functionality to support users managing EU properties who need to meet local tax transparency reporting regulations.

    ⸻

    Problem / User Need
    Property managers operating within the UK/EU are required to report rental income under DAC7 regulations.
    While platforms like Airbnb and Stripe handle their own reporting as platform operators, PMs must still gather accurate financial data for submissions.

    At the moment, Hostfully does not offer a reporting export tailored for DAC7 needs, making the process more manual and time-consuming for users.

    ⸻

    Who This Benefits
    ✅ UK/EU property managers
    ✅ PMs earning income through multiple booking channels
    ✅ Agencies who want streamlined compliance workflows
    ✅ Hosts concerned about reporting deadlines + potential penalties

    ⸻

    Proposed Solution
    Provide a Hostfully export/report that includes DAC7-relevant data such as:
    • Gross revenue by listing and by seller/owner
    • Booking channel breakdown
    • Tax-relevant transaction information
    • Ability to generate a downloadable export (CSV or XML)

    A phased approach could include:

    1️⃣ Standard revenue report with DAC7 necessary fields
    2️⃣ More automated XML export to match official submission format
    3️⃣ Guidance or inline documentation to support compliance

    ⸻

    Value & Impact
    💡 Reduces manual work + risk of error
    ⏱ Saves time during reporting deadline windows (Jan each year)
    ✅ Strengthens Hostfully’s competitive offering in EU markets
    📈 Encourages growth among EU-based PMs

    ⸻

    Additional Notes
    This is not a legal requirement for PMS providers currently, but:
    • It is a high-value convenience feature
    • It alleviates real user anxiety around compliance deadlines
    • Competitors in the EU market have begun providing DAC7 support tools

    Add DAC7-aligned income/activity export functionality to support users managing EU properties who need to meet local tax transparency reporting regulations.

    ⸻

    Problem / User Need
    Property managers operating within the UK/EU are required to report rental income under DAC7 regulations.
    While platforms like Airbnb and Stripe handle their own reporting as platform operators, PMs must still gather accurate financial data for submissions.

    At the moment, Hostfully does not offer a reporting export tailored for DAC7 needs, making the process more manual and time-consuming for users.

    ⸻

    Who This Benefits
    ✅ UK/EU property managers
    ✅ PMs earning income through multiple booking… more

    3 votes

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    3 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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20. manage the order triggers are fired if the have same conditions

    manage the order triggers are fired if the have same conditions

    2 votes

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