1926 results found
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Having a Cancellation date time variable in the Enhanced Reporting
Add a cancellation date field on enhanced reporting
14 votes -
Add updatedSince query to /threads endpoint.
The /threads endpoint also does not have an "updateSince" filter and a way to mark the thread as closed.
When we fetch threads, we end up fetching all threads from the beginning of time and then check if there are any new messages under each of the threads. This is not efficient and not helping with the API limit of 10,000 calls per hour.
Use Case 1. Daily reporting for customer service workload, agent performance, first time to response, enquiry-to-conversion ratio, etc
For this use case, our plan is to pull the data related to all the threads, messages, leads,…
1 vote -
SHARE button
A "SHARE" button on the website would be Soooo very helpful.
9 votes -
Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
3 votes -
Separate Inbox thread per booking for Booking.com and Vrbo guests with multiple bookings
At the moment, Hostfully Inbox separates the guest's messaging thread per booking for Airbnb and Hostfully channels only. We would like this feature to work with other channels like Booking.com or Vrbo as well, so that it won't cause confusion.
2 votesGreat news! Hostfully now separates the Inbox message thread per booking for Vrbo. This means, when a Vrbo guest re-books your listing, a new message thread will be created so that the guest or you won't be confused with old messages from the past booking.
More details here: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
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"Channel" filter in Property reports
We need to be able to filter by channel while setting up a property report.
4 votes -
White label hostfully logo in SMS and whatsapp messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
10 votes -
Ability to bulk edit guest email address from lead's client information tab
Ability to bulk edit guest email address from lead's client information tab
1 vote -
Ability to cc the owner email under "also cc these emails" for custom templates and triggers
Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.
3 votes -
We would like the ability to select and assign multiple photos at once when mapping them to Airbnb rooms, instead of having to do it 1 by 1
We manage 17 houses, each with around 80 photos — mapping them individually is extremely time-consuming. Allowing bulk selection and assignment would significantly improve efficiency and user experience.
2 votes -
Allow HTML in Mobile App custom templates
Currently customized template HTML tags are being removed when sent through the mobile app.
Making us edit the template each time we need to send them.
We need to send the templates in the correct format through the Mobile App
3 votes -
Amenities description
Amenities description should show on direct booking site.
1 vote -
1 vote
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Add Check-Out Count to Reports
I’d like to have a report that shows the number of check-outs per property for any selected month. This would help me quickly track and compare property performance.
1 vote -
TravelStaytion's logo to be shown in the lead modal
I want the TravelStaytion's logo to be shown in the lead modal. Right now, reservations from Hostfully, Vrbo, Airbnb show logo in the lead modal but not for TravelStaytion.
1 vote -
Show other OTA rates
Show examples of the prices from Booking .con and Airbnb when the guest is booking, this shows the guest is getting a better deal when booking directly.
2 votes -
Generate invoices for guests
would be nice if the team could develop a routing to generate a pdf receipt for guest
80 votes -
Filter properties to specific websites
Being able to filter properties to specific websites. E.g. 1 website with the search widget only shows 5 out of 10 listings on that website, with another website showing the other 5 listings.
11 votes -
Show properties only after guest chooses location in Direct Booking Site.
The properties are in different areas/countries, so it is important to only show the properties once the guests choose the location from the search bar
1 vote -
Improve Clarity of Vrbo New Listing Discount Eligibility Status
When the checkboxes related to new listing discounts for Vrbo are disabled (i.e., not clickable), this indicates that the eligibility period for the discount has ended. However, this is not immediately obvious to users, as the checkbox label may still suggest the discount is available, causing confusion.
2 votes
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