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1729 results found

  1. will Hostfully send us an alert if the pricing update or calendar synch fails in the future? We need to get an alert if there is an issue

    5 votes

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  2. Sometimes we need to have guests fill out a form outside of the PAF, and/or Rental Conditions and it would be really useful to be able manually mark that the form has been completed.

    This would also be useful for returning guests to not have to complete again.
    This way, we could not worry about triggers with the condition of having completed the PAF.

    1 vote

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  3. I want the auto-assigned leads can be hidden on Dashboard,

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  4. I have many types of owner adjustments and I want to be able to categorize them: Utilities such as WIFI/Electric, etc. Maintenance Charges. Housekeeping Fees, etc. I don't want to use Owner Adjustment Notes.

    2 votes

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  5. As a manager, I´d like to receive these notifications, as the last time I imported properties from Airbnb, the main manager received the notification.

    1 vote

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  6. Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

    Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

    I notice there is an option "Force 100% at reservation" when…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Current Behavior:

    When filtering available properties based on a certain period, the calendar shows all properties that have no leads or blocks on the requested dates. However, when I choose to email the property list, fewer or no properties show up in the email. This is because the properties might have other availability restrictions such as minimum stay, turnover rules, booking lead time, and check-in or check-out restrictions.

    Request:

    I would like to request that the calendar filter take into account all property availability restriction rules. This way, the filtered list will be accurate and match the properties shown in…

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  8. Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    31 votes

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    planned  ·  6 comments  ·  Payments  ·  Admin →
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  9. Dates, which are restricted in "Check-in", are displayed as grayed out in the date picker when the guests select "checkin date", similar to the blocks, which is confusing and makes the guests think it's not available. I would like to have it work similar to Airbnb
    - Dates are restricted are grayed out
    - Dates are indeed unavailable/blocked are crossed out
    https://prnt.sc/06fN2T2ZaUPo

    3 votes

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  10. I got this error when trying to create new BDC listings from Hostfully. The listings are in France:

    TPAExtensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location(#321) - TPAExtensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location(#321) - TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location(#321)

    The option to Set Taxation is only visible for connected listing. Thus, to solve this, I have to create a hotel from BDC first before connecting it to Hostfully.

    5 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  11. I need a report that tells me the guest name, order number and the amount of discount applied to that order

    1 vote

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  12. 1 vote

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  13. 2 votes

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  14. PMs have added tags to help identify returning guests. They've expressed the desire to create templates that will only be sent to those individuals, but tags need to be added to the trigger conditions in order for this to happen.

    2 votes

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  15. bring the real information, not the total order amount. If the guest already paid something to be discount. I wish it could be automatic. Show a real statement, without have to include an extra line. What I understand is that, each time I need to send a statement to a Guest, I should include an extra line.

    4 votes

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  16. I want a printer -friendly button in Hostfully so I can print out the order with the entire breakdown of all the charges and taxes separately .

    3 votes

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  17. CartStack offers a bunch of cart abandonment recovery tools, so that PMs can market to guests who started a booking but did not complete it. CartStack already has integrations with Guesty, Hostaway, Track, etc.

    1 vote

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  18. Support bulk editing on "Allow Airbnb request" when it's out of lead time. I have 100 listings and manually check it for each listing is time-wasting.

    1 vote

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  19. 2 votes

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  20. I would like to have the option to set a trigger for orphan days when a guest booked and a week before or so, the system detects that there's an orphan day so I can offer this automatically to guests.

    2 votes

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