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  1. Scenario: PM wants to map their photo with Veranda. However, “Veranda” is not an available space type in Hostfully at the moment, so it cannot be mapped directly.
    We only have porch.

    From my research:
    - A porch is typically a smaller, covered entryway at the front door for shelter.
    - A veranda is a larger, often wraparound covered extension along one or more sides of a house, functioning as an outdoor living or entertaining space.

    => The key differences are size, location (porch at the entrance, veranda along the side/front), and purpose (porch for entry/shelter, veranda for extended outdoor…

    1 vote

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  2. Offer automatic upsell to booked guests for vacant nights before & after their booked dates.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. We would like to have the option to do bi-weekly triggers for the recycle and cleanings for midterm rentals.

    1 vote

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  4. I would highly recommend this be part of the pop up that you see when you attempt to reset a password. i.e. list what symbols and characters are required, the min and max length, the characters and symbols that are not required, etc. This is pretty standard stuff for a working app

    1 vote

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  5. Post VRBO Commissions on each booking View Order. You have this enabled for Booking.com, but we have to look up VRBO commissions on VRBO platform. VRBO bills commissions in batches, so this is hard to find and include on Owner Statements at the end of each month.

    1 vote

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    received  ·  0 comments  ·  API  ·  Admin →
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  6. 1 vote

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    received  ·  0 comments  ·  API  ·  Admin →
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  7. 1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  8. support direct filter of unpaid leads ONLY. create a formula not "guest balance" that brings ONLY those leads that own money

    2 votes

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  9. Create a dedicated onboarding form for owners to fill out, which the host can embed directly into Hostfully for automatic listing creation. Right now, the process is very manual.

    Alternatively, create a section in the an owner portal where we can send owners a link to submit all their onboarding information. Then, with just one click, the host can generate the listing using the owner-provided data.

    Overall goal: automate the properties onboarding process and eliminate manual work.

    1 vote

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    0 comments  ·  Owner Portal  ·  Admin →
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  10. Create a dedicated onboarding form for owners to fill out, which the host can embed directly into Hostfully for automatic listing creation. Right now, the process is very manual.

    Alternatively, create a section in the an owner portal where we can send owners a link to submit all their onboarding information. Then, with just one click, the host can generate the listing using the owner-provided data.

    Overall goal: automate the properties onboarding process and eliminate manual work.

    1 vote

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    0 comments  ·  Owner Portal  ·  Admin →
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  11. I have regularly situations that guests are delaying their check-in or leaving earlier. In any of this cases accommodation is not carrying costs of their choices. We do not provide refunds, payments adjustments for the change of plans of our guests or flyight delays. This shall be covered by their travel insurances.

    We just want to have our data in calendar correctly so our team is not confused which day to expect the guest or to do check-out procedure. We also can use accommodation those days if there is interest. For that we need to open inventory (terminology from Booking.com…

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  12. Adding "or" setting to Triggers - Complex conditions

    4 votes

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  13. 2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  14. The pre-arrival form allows for more text than what is shown in the Stay Details section. Unlike the Extra Notes section, there is not the handle in the corner so that you can pull to expand and reveal all the text. Instead, I have to go back to my email and search for the copy of the complete form that was emailed to us. It would be a very simple fix to add this expander!

    1 vote

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  15. During onboarding we setup a 4% credit card processing fee to cover the 2.9% Stripe charge and the 1% hostfully charge. These fees are based on the entire amount of the reservation but the way that Hostfully collects only applies to the accommodation fare and nothing else. This fee rule was setup as "per stay", I have since changed it to "entire preservation" but when I did this the mapping drop downs for integration channels blocked out.

    5 votes

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  16. We have many returning guests or extending stays. Every time we have to fill all the guest data again manually.
    At the previous PMS systems we were use to just choose from the client database and it filled in all data that we had already inserted when the guest came 1st time.

    The system offered the list of most current guests with the starting letters that we had inserted or choice to search in guest database

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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  17. I still would like to raise the request to change the obligation to fill the email address.

    If platforms provide their internal address - it is ok for system to take it. But even they are not releasing the real address of the guest.

    every dummy email is wasting of our time to fill it and can cause some issues to release information and data somewhere that we have no control where it will end up

    1 vote

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  18. I’d like to request the ability within our PMS to set an age restriction for our properties—for example, to only accept guests who are 21 years of age or older—and automatically prevent bookings from anyone under 21.

    Could this feature be developed to work across all connected channels (not just Vrbo), so that age restrictions are enforced automatically at booking?

    4 votes

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  19. be abe to export owners blocks with a report

    5 votes

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  20. Notification when owners edit existing booking dates.

    We get notified when an owner makes a booking through our emails. We do not get notified if the owner changes the booking date. For example, if they add on an extra night, we won't know unless we check the calendar every day.

    6 votes

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