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  1. Add the option to automatically send a message to guests near their check-out date, offering them to extend their stay for one more night at a discounted rate if the following night is available. I think it would be powerful for the system to automate this process based on an opt-in by the operator by property for a specific time period or seasons, with selectable discounts, and the system looks up the availability and triggers accordingly.

    1 vote

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  2. On Booking.com there is an api reference to hide the address until the booking is confirmed. On the properties page a very good feature would be to add a checkbox for booking.com to enable this so users can have their addresses hidden prior to a confirmed reservation.

    4 votes

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    0 comments  ·  Channels  ·  Admin →
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  3. Taking only pre authorizations for VRBO sec deposits like Lodgify, Avantio and most others do

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. A user would like to set the booking window to exactly 60 days, but the current dropdown only allows preset options (1, 3, 6 months, etc.)

    Request: To allow custom booking windows (exact number of days) in addition to the preset options. This will give property managers more flexibility in controlling booking availability according to their operational needs

    1 vote

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  5. Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.

    2 votes

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  6. Create the ability to upload files related to the property for Agent/Owner review only. For example, Gas Certificates, PAT Testing Reports etc. The ability to upload these legal documents so they are all kept in one place and can be easily reviewed when needed and to ensure compliance. NOT for Guest Viewing...

    4 votes

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  7. Templates or trigger for Airbnb pre-approve. At the moment, there is no messages sent to guest when we Airbnb pre-approve the inquiry from Hostfully or the pre-approve is about to expire

    3 votes

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  8. adding to the financial report external info that is on a cvs file

    2 votes

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  9. Currently customized template HTML tags are being removed when sent through the mobile app.

    Making us edit the template each time we need to send them.

    We need to send the templates in the correct format through the Mobile App

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  10. Currently, the inbox search on Hostfully only allows searching by guest name or email. It would be incredibly helpful if users could also search by keywords within the conversation history.

    There are many situations where we may not remember a guest’s exact name or email, but we can recall specific words, details, or phrases from the conversation. Being able to search by any keyword written in a message would:

    Greatly improve efficiency in finding past communications
    Save time when retrieving important details
    Provide a smoother workflow for property managers
    Benefit not only our company but also other users who face…

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  11. When altering an Airbnb special offer booking from Pipeline, alteration (by choosing 1 more nights) kinda reset calculation to default ones, which is higher then the original quote guest books.

    This will cause confusion to guest as they see the price is way much higher than it should and possibly guest can cancel. So when altering a special offer, the original quote should remain plus the additional rent for extra nights added which would be more helpful.

    2 votes

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  12. How am I supposed to know to refund the guest or not based on my cancellation policy if I don't know the cancellation date?

    For example Ruben Aguilar cancelled and I don't know if he cancelled w/in 24 hours of booking or not.

    7 votes

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  13. It would be helpful to send how much the guest paid and per per-night pricing by SMS messages to the owner

    2 votes

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  14. The extra guest fee for an Airbnb reservation should be shown in the lead modal price breakdown, instead of in the total rent value.

    3 votes

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  15. 7 votes

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    2 comments  ·  Calendar  ·  Admin →
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  16. Automatically send out Invites to guests to use the Hostfully messaging portal right when a guest has booked directly. (Currently this has to be done manually).

    4 votes

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    received  ·  0 comments  ·  Guest Portal  ·  Admin →
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  17. While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.

    17 votes

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  18. Currently, sub-properties in Hostfully inherit the payment processor settings from their master property, meaning all payments are routed through the master’s Stripe account.

    For property managers who operate multi-unit listings, it would be extremely helpful to allow connecting different Stripe accounts directly to sub-properties without unlinking them from the master.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  19. For example, a PM configured a custom fee named "Tourism Fee" in the Fees, Taxes, and Policies tab from Hostfully and mapped it to channels (Airbnb/ BDC, Vrbo, etc.). It would be more clear and synchronise if on channels, the fee also reflects as "Tourism Fee" and not as its mapping type.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  20. 1 vote

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    0 comments  ·  Other  ·  Admin →
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