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  1. For organizational purposes, it would be nice to manually select the color of property tags. At present different colors are assigned to new tags, seemingly at random.

    With the ability to color coordinate tags, a manager could quickly see if a tag referred to a location, an amenity, rule, or some other category that they have set internally. This would greatly improve the efficacy of the tag feature.

    4 votes

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  2. Guesty has an integration with Aloware that seems like it would be really helpful. Guesty is only one of four integrations Aloware has, and since they've already integrated with one PMS, it would probably be relatively easy to integrate with another (i.e. Hostfully).

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  3. Include current Stays in the Pipeline filter "Relevant/Arrival Date".

    Current Stays are Relevant and useful when looking at the upcoming stays list.

    I have to Filter "Stays/Arrival Date" in order to see who is staying in which listing, and I would like to see this information all in one place under Relevant/Arrival Date.

    4 votes

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  4. When a lead is generated on our sites (due to no availability) they are currently not input into Hostfully, but instead just emailed. It would be helpful to have the option of having lead information stored in hostfully so that we don't have to manually add them if we find a date that works for them, Also a phone number is needed to be captured on the lead form too, as sometimes our emails to these leads go to spam and we need a way to follow up,

    4 votes

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  5. Integration with Hubspot CRM please.

    4 votes

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  6. When creating a template that includes live links to the marketplace items (Early Check-In/Late Check-Out) the link seems to die once it hits Airbnb messenger. How do we ensure that the links will work as intended on all platforms? The links go directly to the item, such as early check-in, not just to the general marketplace page.

    4 votes

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  7. More control over how the contract gets set up.

    Would like ability to determine the structure of the form:
    -where the contract gets signed
    -where the initials go
    -insert variables to make the contract more detailed

    When contesting a chargeback with a guest, you should be able to show them a contract with terms, and demonstrate that you’re actually due those funds (better success if initials are next to crucial terms).

    Initials next to "I read the cancellation policy section on chargebacks"

    eddie@mountainmamahomes.com

    4 votes

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    1 comment  ·  Integrations  ·  Admin →
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  8. When customers update billing information, it would be great if there is an amount that shows them how much they are going to be billed.

    4 votes

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    started  ·  0 comments  ·  Agency Settings  ·  Admin →
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  9. With dozens of properties, we'd like to have an ability to display all properties at once, or at least a larger (customizable) number with pagination.

    4 votes

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  10. 4 votes

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  11. Add "Short Description" as an available field to be used in Custom Templates.

    The only available property name in the Custom Templates field dropdown is the "Public Name" which is the listing description header. This is often too long or provides marketing language to attract prospects.

    4 votes

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  12. 4 votes

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    1 comment  ·  Calendar  ·  Admin →
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  13. Jane from Papagayo Luxury rentals would like a way to share a calendar report with her Concierge staff. The report would include the following:
    - Name of primary contact who is making reservation
    - Availability and blocks on calendars for given properties
    - Number of guests coming
    - This report should not include any financial information

    4 votes

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  14. Be able to send low battery alerts to multiple emails adreesses.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Use Case:
    I have one Airbnb account connected to two Hostfully accounts to manage separate listings across agencies. However, this triggers a message import error: Found more than one entity of type 'AirbnbUser' that matched the criteria 'airbnbUserID = ? AND agencyID is not null'. I want the ability to connect a single Airbnb account to multiple Hostfully accounts without causing message import failures.

    Problem Statement:
    Currently, connecting the same Airbnb User ID to more than one Hostfully account/agency causes internal database constraint conflicts. This results in message import failures and messaging sync breaks across the connected accounts.

    Requested behavior:

    …

    3 votes

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    0 comments  ·  Inbox  ·  Admin →
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  16. To have the special offer fee to be broken out in a separate line item on Hostfully's leads. It needs to show up in each individual reservation and on the reports.

    3 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  17. Currently, Screen and Protect cannot re-verify guests with invalid email addresses, even after the booking information has been corrected.

    It would be beneficial to have the option to retry verifying guests flagged with an invalid email on the Guest's Screen and Protect.

    3 votes

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  18. Be able to select SMS and Email for multi fsvtor authentication simltaneously.

    For an extra layer of security.

    3 votes

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  19. I would like to have the option of "Year-To-Date" date range selector in Analytics page. Currently I can choose this year but that will include also the future bookings. and when I manually choose a date range I'm limited to 3 months at a time.

    Having a year-to-date snapshot gives me a good idea of how I'm doing CURRENTLY.

    3 votes

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  20. Currently we don't the trigger for SafeGuest verification completed. I want to have one so when guest completed the verification step on SafeGuest side, it can send the check-in instruction to guest.

    3 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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