2296 results found
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Cancellations sometimes refund taxes
For canceled stays. Some jurisdictions require remittance of tot even on cancelled stays the hike others don't .
We need to be able to specify if a tax or fee is refundable on cancellation.
For example. If a cleaning fee is refunded then so is the tax but if there's a 50% rent retained on cancellation in some places we still have to collect and remit tax on the cancellation while some places only require occupancy tax if there's an actual occupancy…
4 votes -
Send emails to guests from different email addresses
Would it be possible to send manual messages from one email address, and automated emails from a different email address?
4 votes -
Allow PDF in Pre-arrival Form > Government ID file
I want to allow uploads of government ID files in PDF form in our Pre-arrival Form. It'd be great to display supported file types next to the upload field so that guests are aware of what can be uploaded. Currently, PDF files are not supported.
4 votes -
Bulk edit property description
I want to be able to bulk edit property description. For example: adding the same verbiage to the Notes section of all properties
4 votes -
"I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab
The "I agree with the house rules" field on the Pre-arrival Form should be visible under the Stay Details tab so we can keep track of the guests who approve this.
4 votes -
Adding "Date Type" & Date range section in Fees/Taxes creation
Date Type as:
- Check-in Date
- Check-out Date
- Reservation Date
- Lead Creation Date
- Occupancy DateSome people would need to set up Fees/Taxes for specific date range, this filter would be much helpful. Otherwise, they have to issue the refunds for those inapplicable reservations which is not really an ideal choice
4 votes -
"Payment timeline" tab on the mobile lead modal
I want to have access to "Payment timeline" tab from the lead modal on the mobile app, so that I can easily open it to fill out payment info or send the payment link to guests.
4 votes -
Show the specific name of a generated report
Details (owner/property/date range) of a generated report should be shown in Description section instead of the general report name
4 votes -
Ability to adjust property description for Direct booking site only
Ability to adjust property description for Direct booking site only such as input the information that Airbnb Superhost and VRBO Premier Host.
It would be great to have some way to make the hostfully page have a different description. I'm sure many of your owners/hosts have this distinction of super host, etc. Would be great to be able to advertise that on our direct booking site.
This way when people find our website either through previous guests and/or social media campaigns, they know that we are a trusted host based on our experience with Airbnb and VRBO, but they don't…
4 votes -
quote
When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.
4 votes -
Issuing refunds from the mobile app
I want to issue reservation refunds from the mobile app
4 votesNote that you can now schedule automated refunds from the Hostfully platform, so this makes manual refunds less valuable.
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4 votes
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Bulk add property tags
It would be useful to add tags to the dropdown list so we can choose tags and also we can update them in bulk
4 votes -
Inbox should record all messages sent to guests
System template “Rental Agreement Notification” was sent automatically from email platform.hostfully but did not record in Inbox. Then guest replied to that message and it did not go to Inbox neither.
We are depending more and more on communicating via the Hostfully Inbox. But if automated send templates are not in there it’s hard to keep track in the communication thread.
4 votes -
Customize the report header
I want to be able to customize the report header and allow me to remove unnecessary information to help the report in one page and easier to read.
4 votes -
Master-sub relationship enhancement
I have one master and 2 sub units.
For the majority of the booking window, I only want the master to be bookable while keeping the two subs totally blocked. If the master hasn't been booked and we're under 2 weeks from the stay date, that is when I'll unblock the two subs and have those be bookable.
Currently this needs to be done manually.
4 votes -
Ability to see owner balance/due without running reports
We often get real-time requests from owners about their current balance. And also we always want to make sure their balance is positive and at a minimum like 500$ or 1000$.
By being able to see the owner's balance in an easy way we can manage their portfolio better.
4 votes -
Integration with Generali/CSA
I would like to see an integration with the insurance provider Generali/CSA, so that my guests can buy insurance during their booking process for my direct bookings.
4 votes -
Re-add scheduled emails which have previously been deleted
It would certainly be a handy feature if you could re-add scheduled emails. For example for us, I believe a reason one of the team may have deleted them previously is we were mid-transition into using Hostfully and we didn't want messages going out twice. I'm sure it would useful as well as circumstances can change in which information a guest needs and so it would be helpful to be able to re-add auto messages/emails.
4 votes -
Automatically Resend Preapproval Once
I would like a feature where we can automatically resend an pre-approval to a guest if the preapproval expires
4 votes
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