809 results found
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Forecast Reporting
Report capability to review bookings and revenue data at the same time in each year. For example, I'd like to review how many bookings I had in 2021 for 2022.
2 votes -
ability to put a time on when SMS messages can be sent/received
My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.
4 votes -
Add Different Public Names to Properties for Different OTA's
It would be nice to be able to designate separate Public Names for a property, depending on the OTA.
Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.
There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.
Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For…
5 votes -
The ability to offer a guest an extended discounted stay or early check-in/check-in if there is an opening after their checkout date
The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!
14 votes -
Paginate /v2/guests endpoint
The /v2/guests endpoint currently returns all the guests in Hostfully. This doesn't scale very well and if a user has 1,000s of guests it's possible the endpoint could timeout or the response payload would be too large to send.
It would be great to add limit and offset query parameters to this endpoint just like you have for some of your other endpoints (e.g. /v2/leads)
This would not need to be a breaking change, you could have the endpoint behave the same way if no pagination parameters are provided so that nothing changes for any software that is currently using…
3 votes -
SMS notification capability for UPDATED reservation
Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4…
7 votes -
Allow users to get a list of guests from specific location
I want to search for all my customers from Florida. However, right now it's not possible in Hostfully.
Or there should be a way for me to get a list of guests from Florida (maybe via Reporting feature?).
- Idea from user Pamela McCue (pamela@ptmad.com)
3 votes -
All reviews in one place (Reports)
View all recent reviews in one report or place in hostfully. With multiple properties, it is too tedious to go through each property to read reviews. One report that displays all reviews would work great.
17 votes -
Edit fees/taxes
Currently if a new channel is added, you have to delete a fee/tax and add it again as new to include the new chanel.
We should be able to edit this information as we do with any other content.
In addition, it would be nice to be able to apply globally fees/tax settings for new channels as they arise.
As it is now, every new channel we have to delete and read a tax and fee on EVERY listing.
23 votes -
Inbox default to show all messages, not just relevant ones
I think in order to not miss messages from past guests, the default on the inbox screen should be to "all" or at least an option to choose our own default view, so if you want to see "all" it isn't a manual process.
1 vote -
Add notes/comments section on the sidebar for each guest on the inbox
There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.
1 vote -
Direct Book- Customizable Reservation Requirements
Currently, the only required information the guest needs to input when instantly booking via Hostfully is their name, email and dates. We need to collect mobile phone numbers, whether or not they're bringing a pet and would like to require a message from them about their stay.
For instant booking on Airbnb, you can require the guest to answer your customized questions at booking. It would remove so much back and forth for me if I could customize what we capture from the guest at the time of booking.8 votesRegarding customizing the booking flow for pets, the system provides a very elegant and customizable solution, which is described in this article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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Hide owner information from different team users with access to property information
When you add a new team member and give them access to 1 or multiple properties from your inventory, you can then assign a role to them.
The different roles are as follows:
- associate
- booking agent
- property sales manager
- manager
When you assign either of the roles that gives the team member to a specific property and all of its details, this also gives them access to the OWNER tab of the property.
The owner tab of the property stores personal contact information of the owner of the property and this does not need and should not be visible to…
7 votesThis is a great suggestion and we're designing support for it.
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All all TIME variables to have option for AM/PM vs. Military time
I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
Normal time is 11:00am but we do allow for later at times.
When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
If we had the AM/PM…15 votes -
Add a property drop down box to the pricing page.
Add a property drop down box to the pricing page that would allow you to jump from property to property, Similar to the one on the Calander Tools page. It gets very time consuming when you are pricing 40 or more properties. It would cut our time in half, if we can avoid going to the properties page and then selecting the pricing tab.
4 votes -
Pricing Periods are not working as one in this industry would expect.
After going through this, I believe that this is a bug. I have brought this to Hostfully’s attention in the past, but I don’t feel like they truly understand what is going on here. It’s a bit hard to explain, but I feel that the images show the problem than the explanation.
Pricing Periods date selections need to match every industry standard when selecting date ranges – Our industry works on “nights booked” and “nights selected”. We select dates and base the range of nights (check-in to check-out). When selecting date ranges in Pricing Periods, the last date selected is…
1 vote -
Default messaging channel to how a guest initiated communication
Currently, when a guest sends a message via SMS, you can respond, but have to change the default to SMS from email. The default is always email for direct bookings. It would be nice to have the default be however the guest initiated conversing.
2 votes -
Add a date range option to the Pipeline
With 44 listings and 300-500 checkins per month, the Pipeline is nearly useless for managing bookings. It loads very slowly, and after about 50 bookings, glitched and runs off the end of the screen (see image).
There are many settings (i.e canceling a reservation, marking a reservation a paid, and adding a manual payment) that are only accessible via the Pipeline.
Without the ability to select a range of dates to display, it is nearly impossible to access these settings for reservations more than a week out from check-in.
This feature is critical to Hostfully's long term viability as a…
4 votes -
Color Code Pricing Periods and Enable Mouseover information
It would be helpful if each Pricing Period had a different color on the Pricing Periods tab (under Agency Settings). Right now, it just shows one color (I assume it's the color of the person who entered the Pricing Period info).
Also, it would be nice if you were able to see the details of the Pricing Period (such as name/date) when you mouseover the date on the calendar in Pricing Periods.
As a side note, I found and reported a glitch where if you delete a Pricing Period you may not be able to create a new one that…
2 votes -
Require government ID for all guests in a booking party.
Create a way for all guests in the part to upload a picture of their ID. Some places require this. It would be great if the pre-arrival form could have that option to upload each guest ID.
1 vote
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