1882 results found
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Separate Inbox thread per booking for Booking.com and Vrbo guests with multiple bookings
At the moment, Hostfully Inbox separates the guest's messaging thread per booking for Airbnb and Hostfully channels only. We would like this feature to work with other channels like Booking.com or Vrbo as well, so that it won't cause confusion.
1 voteGreat news! Hostfully now separates the Inbox message thread per booking for Vrbo. This means, when a Vrbo guest re-books your listing, a new message thread will be created so that the guest or you won't be confused with old messages from the past booking.
More details here: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
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Integrate with Anyplace
Integrate with Anyplace
https://www.anyplace.com/1 vote -
Inbox - extra guest
It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.
5 votes -
Be able to modify the already assigned sub-report to an owner report
we really need to JUST Change the booking report selected for each owner report
2 votes -
Separate the review section for Airbnb and VRBO
At the moment, that is correct all reviews of both channels would be in the same place and be differentiate by channel's logo column. I want to have 2 seperate area for Airbnb and VRBO channels. That would be easier to manage the review.
1 vote -
1 vote
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Add a variable for guest address in enhanced report
Possibility to add guest address in enhanced reports
11 votes -
Make Frequently Used Features Easily Accessible on Mobile Browsers
We’d love to see some features accessible via mobile browsers, since our team often works on the go and the mobile app doesn’t currently offer full functionality.
We suggest simplifying access to frequently used actions — like Add Transaction, Add Payment, Add Expense, and Owner Adjustments — similar to how Add Lead is currently handled.
At the moment, some of these (like Owner Adjustments) are a few steps deep. Adding a dedicated button (e.g., next to Add Lead) would significantly improve workflow efficiency.
2 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
33 votes -
enhanced reports edit list sequence
It would be very helpful if we could edit the list order of the enhanced reports. It only gives the option of duplicating and going to the bottom of the page, which separates from the report type groupings, making it difficult to find as we scale more properties.
1 vote -
Ability to offer early check in once job's are completed
It would be great to be able to trigger an early check in offer message when the cleaning job is completed.
2 votes -
We would like the ability to select and assign multiple photos at once when mapping them to Airbnb rooms, instead of having to do it 1 by 1
We manage 17 houses, each with around 80 photos — mapping them individually is extremely time-consuming. Allowing bulk selection and assignment would significantly improve efficiency and user experience.
1 vote -
Be able to add block notes to the Enhanced report
be able to add block notes on the property report
1 vote -
Arrivals should stay in the arrival tab of the app the whole day
In the app, the arrivals of the day disappear at 3pm on time, even when the guest is planned to arrive later and that the real arrival time is adjusted in the booking « stay details » section.
The arrivals of the day should remain in the "arrival" tab during the whole day, and perhaps have the possibility to tick a box when the guest is checked-in.1 vote -
Allow property settings mobile edit
On mobile app, it doesn't appear you can alter the "only check in on" days like you can on desktop. It would be good to have this possibility like under the property page, main settings.
2 votes -
include a header on each page of a multipage report
When a report is multiple pages it helps to be able to see what column is pertaining to the information needed, ie, when filling out a tax report or the Owners payout report. A date stamp would just help narrow down which report is the correct one.
6 votes -
Add custom data's format for long text
we see that the formatting didn't work if using custom data as a long text.It can only pull the raw text.
=> We want the custom data - long text can pull the formatting.1 vote -
Notifications for updates from Booking.com
We don't get an email notification when booking.com sends us a message about our account. These are generally important messages that we need to be aware of or where we have raised an issue with them and they are responding. Unless we remember to keep logging into BDC and going to the BDC inbox for that specific property, we would never know we had the message.
2 votes -
Channel messages should work with leads that were attributed to Vrbo
We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.
2 votes -
Do not change refresh token every time tokens are refreshed
Since working with APIs is unpredictable by nature, in this case, something went wrong and the credentials in our system were not updated as expected.
This is expected, as a lot of processes can go wrong, from network issues to database issues and more.
This is the reason I think that cases like the one we are discussing are expected and we will face them again in the future. It is not anyone's fault, it is the nature of the process.
Because of this, I think if the refresh token could always stay the same, we would easily update the…
1 vote
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