1875 results found
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Auto-Tagging Repeat Guests
If a guest makes a repeat reservation with the same email address, it would be nice if Hostfully would tag that guest automatically so we know it's a repeat guest. We host hundreds of guests a year so we try to remember names when we see them come through, but we obviously can't recognize every name and tag it
4 votes -
Switch a unit type/ multi-unit property back to a standalone property.
switch a unit type/ multi-unit property back to a standalone property.
7 votes -
Guest Sentiment Report with AI Insights
We’d love a feature in Hostfully that pulls guest messages and reviews across all properties into one centralized report, essentially a “Guest Sentiment” dashboard. The goal is to help property managers and owners identify patterns, recurring issues, and areas of praise in guest communication.
Why It Matters:
Right now, there’s no streamlined way to analyze guest feedback across multiple properties. While the custom reporting section exists, it’s difficult to route messaging and review data into it cleanly. Having this data in one place would give hosts a clearer picture of guest experience trends, without digging through individual message threads or…1 vote -
Guest referral program
I am interested in setting up a system where travel agencies and other external partners can earn a commission (for example, 3%) for referring guests directly to our properties managed through HostFully. This would be separate from any internal programs currently offered by HostFully.
3 votes -
Display the report name when previewing
Currently, when clicking on the HTML or PDF run reports, we will see the name in the browser is 'TEST' instead of the report name.
I would like it to show up the name of the report when previewing.
1 vote -
Bedroom withouth adding a bed
I would like to be able to add a bedroom without having the mandatory parameter of adding a bed
1 vote -
More sample response in API doc besides 200
I'd love to possible error responses (e.g., when a cancellation fails) to be included in the API documentation.
At the moment, it looks like only the successful 200 status is documented, so having details on other response scenarios could be really helpful for integration and error handling.
1 vote -
1 vote
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Generate an all-in-one owner report for my properties
I want to run an all-in-one owner report using Enhanced reporting. I want to include ALL owners in 1 report instead of separating reports by owner.
For now, I'm using default Financial report but the default report doesn’t allow for custom formulas like the ones I set up in the Enhanced Reporting feature, so it’s not possible to run a combined report using those same formulas.
1 vote -
Add service providers as team member option
Currently service providers are only available at mobile end. But it will help bein able to create service provider as team members: with customized access / features so that you can choose what they can see and do.
Currently the associate role would eventually have access to all message threads, and pricing for the reservations, which is not great for a cleaner to see.
2 votes -
Improve team performance graph on Analytics page
Add Rental Revenue as an optional metric in the Team Performance graph
Include a filter to exclude canceled bookings
Display values with decimal precision instead of heavy rounding
2 votes -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
20 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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Create a report to track highest periods for receiving questions from guests
specific report to track inbox messages and their flow
2 votes -
Allow to resend quote for lead in status 'quote_sent'
It should allow Property Manager to send quote again from Pipeline even though lead status has been changed to 'quote_sent' as sometime, guest negotiates for a better deal and we need to send quote again to the guest.
2 votes -
Partial sync with Airbnb
Ability to switch Airbnb from full sync to partial sync without turning off the property in order for not messing up the reservations and messaging data.
3 votes -
Monthly breakdown in a yearly property report
I want a property report for January 2024, February 2024, March 2024, etc. But I would like to see all the results in one report rather than having 12 separate reports.
5 votes -
Push bathroom data to booking.com
It would be useful to push the bathroom data from Hostfully to booking.com so it does not have be set up for each property in booking.com. This has to be done 99% of the time.
7 votes -
Guest details default to Property Manager' own country and state/province
We'd like to have the guest details default to our own country and state/province. At the moment every guest's default state/country is California USA, while most of our guests are Canadian and in our state, and we have to make changes to each one before saving a booking. Thanks! info@vacaybc.com
1 vote -
Variable to pull domain name when a lead was created via website with Hostfully booking widget.
I made a custom template ("Reservation data") to notify our business partner about reservations that come through the Hostfully channel, and triggers for some events (for Booking request, Booking confirmed...). If I put the variable [$LEAD_CHANNEL$] in the custom template, the email notification only says "Hostfully". But if I look in the Dashboard, it says, for example, "inquiry on apartma-most.com via Hostfully". Can I put such information in the custom template, i.e.: "inquiry on <domain> via Hostfully"? I would like the business partner to be informed from which domain the reservation came through the Hostfully channel.
1 vote -
Turnover Day Booking Warning
Add a warning message when booking over a turnover day (e.g., "Heads up, you’re about to book over a turnover day. Are you sure you want to continue?").
Why it matters: we should be allowed to override and proceed if needed, rather than being blocked entirely by the system.1 vote
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