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  1. bring the real information, not the total order amount. If the guest already paid something to be discount. I wish it could be automatic. Show a real statement, without have to include an extra line. What I understand is that, each time I need to send a statement to a Guest, I should include an extra line.

    8 votes

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  2. I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.

    There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)

    "I'd like to request check-in at x - x (checkin date). Is it ok?"

    17 votes

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    received  ·  2 comments  ·  Inbox  ·  Admin →
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  3. 3 votes

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  4. Ability to modify Booking.com reservations in Hostfully, such as change property, add extra fee item ...

    8 votes

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    received  ·  1 comment  ·  Channels  ·  Admin →
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  5. Would be great if we could set up multiple rental agreements to then have the guest sign as needed. For example, if I wanted to add bike or paddle board rental - multiple templates

    9 votes

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  6. Currently, I only can choose daily/ weekly/ monthly in Frequency field.
    I want to choose a specific date instead.
    For example, I need it to say it will send Monthly for the upcoming month on the 25th. The report is being sent to a team that needs to schedule their tasks for the upcoming month so getting the report on the 1st is not helpful.

    5 votes

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  7. I want to have Booking.com listing name the same as my public name. At the moment, it is being capitalized the first letter in each word.

    9 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  8. At the moment, for Vrbo bookings, when changing the email address, it generates a brand new thread without any past conversations, making it hard to track past information. We'd like to keep the old Vrbo thread on Hostfully inbox, even when the guest email was changed

    6 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  9. Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.

    9 votes

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    0 comments  ·  Channels  ·  Admin →
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    We are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.

  10. Develop Integration with Autobooks

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  11. This is the best i have been able to do regarding iCal sync to google calendar, but I would really love if I could tell which property this guest is arriving to on google calendar because the name alone does not help me in preparation for the guests arrival (would be so much better if it provided the property that the guest was checking into.

    If it would allow me to change the url to the name of the property and show that instead of platform.hostfully that would certainly be ideal.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  12. I tried adding a new user to my company's account today and it sent an email to all of my users

    3 votes

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    received  ·  0 comments  ·  Agency Settings  ·  Admin →
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  13. 3 votes

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  14. When sharing a report / statement with an owner so that it appears in the owner portal, it would be nice to be able to name the file so that the owner can know which month the report pertains to. Ie, i would like to name the report "September Owner Statement" so that the owner can know which is which from the long list without having to open it.

    18 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  15. I think most Hostfully property managers have guests from other countries come to the USA to visit their properties. When they book through Airbnb or VRBO, or other channels currency is converted for a smooth transaction. Using a direct booking site also must convert currency as we will have potential guests from other countries outside of the USA wanting to come visit our properties in the USA.

    6 votes

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  16. I don't want to receive the inquiries when the guests don't complete the payment at the checkout flow when making the bookings on direct booking sites.

    3 votes

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  17. 2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  18. We would like to have Property Bulk edit on the Pricing page where Nightly price, minimum stay and Check-in/out Restrictions work separately. It means that you could choose to bulk edit some of them or all of them instead of default bulk edit for 3 of them.

    6 votes

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  19. Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.

    7 votes

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    received  ·  2 comments  ·  Channels  ·  Admin →
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  20. Able to add Internal Guest Notes/Rating from App, Add our own custom items to rate (ex. check out procedures), and to add photos/videos to internal guest notes. Would be helpful to be able to review a guest in internal guest notes while at the homes during inspection period to assist in the review period and by saving the photos/videos in internal guest notes it would assist in any claims that would need to be made.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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