1819 results found
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Add updatedSince query to /threads endpoint.
The /threads endpoint also does not have an "updateSince" filter and a way to mark the thread as closed.
When we fetch threads, we end up fetching all threads from the beginning of time and then check if there are any new messages under each of the threads. This is not efficient and not helping with the API limit of 10,000 calls per hour.
Use Case 1. Daily reporting for customer service workload, agent performance, first time to response, enquiry-to-conversion ratio, etc
For this use case, our plan is to pull the data related to all the threads, messages, leads,…
1 vote -
Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
3 votes -
Able to close hold expired leads
Feature to close Airbnb hold expired lead so it won't appear in Pipeline with Relevant status as I see it a bit messy and does not make sense. As Relevant status should be for ongoing lead (on hold, quote sent) or confirmed bookings for us to work on.
16 votes -
"Channel" filter in Property reports
We need to be able to filter by channel while setting up a property report.
4 votes -
White label hostfully logo in SMS and whatsapp messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
10 votes -
Able to edit the total amount
Able to edit the total amount and automatically calculate the rent
1 vote -
Ability to bulk edit guest email address from lead's client information tab
Ability to bulk edit guest email address from lead's client information tab
1 vote -
Amenities description
Amenities description should show on direct booking site.
1 vote -
1 vote
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Add Check-Out Count to Reports
I’d like to have a report that shows the number of check-outs per property for any selected month. This would help me quickly track and compare property performance.
1 vote -
TravelStaytion's logo to be shown in the lead modal
I want the TravelStaytion's logo to be shown in the lead modal. Right now, reservations from Hostfully, Vrbo, Airbnb show logo in the lead modal but not for TravelStaytion.
1 vote -
Enhanced report handles group booking
The report currently pulls all leads and doesn’t have a mechanism to handle group bookings yet. All main booking and sub bookings appear in the report causing incorrect financial statement.
So only main booking should appear in the report, not sub bookings.
2 votes -
Filter properties to specific websites
Being able to filter properties to specific websites. E.g. 1 website with the search widget only shows 5 out of 10 listings on that website, with another website showing the other 5 listings.
11 votes -
Google does not index units due to Dynamic Loading ("Infinite Scroll")
Google is not indexing all units on the direct site in Hostfully site because listings load dynamically on scroll without pagination. Solution to make this more fluid
1 vote -
Show properties only after guest chooses location in Direct Booking Site.
The properties are in different areas/countries, so it is important to only show the properties once the guests choose the location from the search bar
1 vote -
Improve Clarity of Vrbo New Listing Discount Eligibility Status
When the checkboxes related to new listing discounts for Vrbo are disabled (i.e., not clickable), this indicates that the eligibility period for the discount has ended. However, this is not immediately obvious to users, as the checkbox label may still suggest the discount is available, causing confusion.
2 votes -
Ability to rate bad guest that automatically stop the scheduled guest review.
Can I suggest having the design team make it so that if negative notes are left in the Notes tab on Hostfully under a guest's booking that it automatically disable the positive guest review and flag a reminder to leave a negative review
1 vote -
Import Airbnb unconfirmed bookings with the status at “checkpoint” and at “checkpoint_voided”
Import Airbnb unconfirmed bookings with the status at “checkpoint” and at “checkpoint_voided”
1 vote -
Handling TOT taxes collected by Airbnb in PMS
I request that the PMS be aware that Airbnb automatically collects and remits total occupancy taxes (TOT) in most jurisdictions, such as San Francisco. Due to limitations in the Airbnb API, it is not possible to mark these reservations as exempt or manually adjust these taxes in the system.
It would be helpful if the PMS automatically identified these reservations and blocked manual tax adjustments, or at least clearly indicated this in the accounting reports.1 vote -
Lead modal - Creating new booking
When we make a new booking, scrolling for the start date is perfectly fine, but then we need to scroll again for the end date by scrolling from today's date instead of a date after check-in. Can the date box be set that it starts automatically on +1 day? Currently, we need to scroll from TODAY for the check-out as well, which is a waste of time if the check-in date is already established as a future date.
1 vote
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