1892 results found
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Automatically adjust the guest's language in Hostfully based on the preferred language in Booking.com
My guests on Booking.com can leave their preferred language when making reservations (e.g. German). However, when the reservation comes to Hostfully, the language is still English. I'd like this field to be automatically updated to the preferred language from Booking.com so that Hostfully can automatically send messages to guests in the preferred language. Right now I need to manually update the guest's language in Hostfully.
4 votes -
Less Support Turnover, Enhanced Team Support
Having several different people “trying” to help within a short period of time can lead to different and sometimes contradictory information, as has already happened.
Even though Hostfully has several support agents available who can review the case and assist, it often means having to explain the problem all over again, repeat the entire process for a new person, and sometimes receive replies that have nothing to do with the original issue.
As a solution, you could reduce the number of different agents handling the same ticket or issue for a single person. Obviously, this might mean waiting longer for…
1 vote -
Ability to add UTM to the pre-arrival forms links
Ability to add UTM to the pre-arrival forms links to be able to track the bookings for agency's marketing end
1 vote -
Be able to reset the pre-arrival form from the UI
WE NEED TO BE ABLE TO RESET OUR OWN PRE-ARRIVAL- we need more control!!
3 votes -
Support different security deposit amounts for sub-units instead of using the master unit’s default in BDC
In Booking.com, the Security deposit amount of the master unit is used for all sub-units. Support setting up different security deposit amounts per sub-unit instead.
1 vote -
Allow selecting ‘Owner can view booking details’ for Owner Permission without requiring an Owner Payout Formula
Currently, when selecting “Owner can view booking details” (without selecting “Owner can view booking value”) for Owner Permission, it is mandatory to also select an Owner Payout formula. Is there a way to allow selecting “Owner can view booking details” without requiring a payout formula?
1 vote -
Ability to set a different default address when creating a lead
Currently, when a PM creates a lead manually, the client information always defaults to California as the address. This cannot be changed, and PMs need to update it manually each time.
It would be helpful to allow agencies to customize the default address (country, state, or leave blank) when creating a new lead. This would save time and reduce errors, especially for agencies operating outside of California.
2 votes -
common area option in Set Bedrooms
Having common areas as an option in the list provided by Set Bedrooms
1 vote -
collect phone number for all guest as an option in the pre-arrival form
we don't have the option of phone numbers for other guests, and the custom field does not work for us.
1 vote -
Ability to Dynamically Configure Calendar Widget Using Property ID
We would like to request a new feature that allows the calendar widget to be dynamically configured based on the property ID.
Currently, we are unable to implement this behavior because the necessary ID is not returned in any API response or available anywhere else in the system. As a result, we cannot generate the widget dynamically and must manually retrieve and use the widget for each individual property.
To enable dynamic usage, we would need one of the following:
Include the required widget ID in the API responses, or
Allow the calendar widget to be generated directly using the…
1 vote -
Payout Issue Tracking Reports
I would like to request a reporting feature that allows users to track issues related to payouts. This report would help identify pending, failed, delayed, or disputed payouts and provide clearer visibility into payout status and patterns over time.
1 vote -
Ability to set custom data for single unit, not just based on unit type
We have different door code for each room under each unit type, and currently, it's not possible to set up custom data for single unit.
We want the ability to set custom data for single unit, not just based on unit type
1 vote -
Support VCC and Booking.com’s Payments Clarity Package
I manage a vacation rental in Australia using Hostfully with Stripe as our payment processor. We’ve opted in to Payments by Booking.com, so Booking.com collects guest payments and pays us via a virtual credit card. I recently learned about Booking.com’s Payments Clarity Package, which, according to Booking.com, makes details like the virtual credit card’s activation date, current balance and expiration date visible in a connected PMSpartner.booking.com.
However, VCC is not available on HFL.
I want that Hostfully would support Booking.com’s Payments Clarity Package. to have
1/ VCC details and paid‑online indicators appear in Hostfully.2/ Ensure that payments collected via…
3 votes -
Ability to set different fees depending on the length of stay
I am using Waivo insurance and have the standard fee for first 10nights, but after that it goes to a nightly rate. Is there a way to set up a fee to charge charge the guest the full amount of the Waivo fee when they are staying longer than the 10 days?
7 votes -
Automatic Review Response
Just like we have automated reviews for Airbnb and VRBO, I would like to have automated review responses that get posted in reply to reviews we receive. I think it would be helpful to have a condition where we set the number of stars a reviews has that qualifies it for a response, for example, I could set a response trigger that only replies to 5-star reviews, since I probably want to manually review and respond to any review that may have something negative in it.
1 vote -
templates & triggers
Allow editing/personalization for scheduled messages.
1 vote -
Integrate with SumUp
we sell products to our guests. we use SumUp to take payment for on-site sales and web sales. How can this integrate with Hostfully
1 vote -
1 vote
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Ability to Generate a Booking Link With Pre-Selected Dates on DBS
I’d like the ability to generate a direct booking link that automatically includes the dates a prospective guest is interested in. This would allow hosts and property managers to quickly send a ready-to-book link, without having to walk the guest through selecting dates manually.
1 vote -
Add the option "Queen pull out bed" in Set rooms and bed types
Currently there's no option to add a queen pull-out bed in the property settings. I need to add that type of bed specifically.
1 vote
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