2218 results found
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Improve notes feature on reservations - Timestamps, saving notes to guest profile
At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.
Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who…
4 votes -
Guest email addresses in emails
With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)
13 votes -
Customized Report for Year-to-Date Metrics.
Very simply, I would like to have a custom report of year-to-date # of nights booked by property sent to my inbox on a daily basis. I need this to ensure I'm in compliance with municipality regulations.
2 votes -
Show cancellation date on the report
I would like to be able to run a cancelation report for the day a reservation is canceled by guest/guest services. If I canceled a rservation yesterday for a July booking I would like to be able to run that report for yesterday and see the cancelation. It is especially helpful for PM using VRP as not refund shows up on the transaction report.
Thank you.
11 votes -
New Variable Request - [$ORDER_TOTAL_WITHOUT_TAX$]
AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.
I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.
Currently there is no way to accurately reflect the AirBnB host payout amount in the…
9 votes -
Expand length of the Direct Booking Site "Review Response" field
As a PM I would like to have up to 500 characters to respond to a guest review so that I can be very detailed about my response. Right now, there's a limit of 255 characters.
3 votes -
Property size should be pushed to Airbnb
Property size in Property Settings has not been supported via Airbnb API yet while it is pushed to BDC: https://prnt.sc/re3mFAHTYTQv; https://prnt.sc/ajZ-ZjbwZCp7
2 votes -
Add Different Public Names to Properties for Different OTA's
It would be nice to be able to designate separate Public Names for a property, depending on the OTA.
Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.
There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.
Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For…
6 votes -
Ability to rank the services presented to guests during payment flow
Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings…
6 votesThis is great feedback and we're currently designing for it.
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Add backward compatibility for PointCentral API
At present, the PointCentral integration does not automatically create lock codes for any existing bookings in the Hostfully calendar.
In order to generate codes, each booking must be manually opened and re-saved. with 44 listings and nearly 1000 open reservations, this is a very arduous task.
Surely there must be some way to make this integration backward compatible, or at the very least create some kind of master "refresh" button/script that effectively opens and re-saves every reservation in the calendar automatically to accomplish this.
2 votes -
Enable booking statuses and the payment amount on the Guest Portal
Guests would like to have the ability to see the booking statuses such as Inquiry or Confirmed. They also would like to see how much they have paid and the outstanding balance prior to arrival.
10 votes -
Booking Reservations - Show Base Nightly Rate NOT Total Cost of Stay
When a guest is booking a reservation, chooses location and dates, it takes you to booking page where a TOTAL Cost of Stay shows, instead of the base nightly Rental Rate. This may scare off many interested guests. You can "show details" which will outline all the cost associated with the booking, but we believe it's critical to have Base Rental Nightly Rate showcased at top where it only currently shows TOTAL COST for One or More Nights. Desire what hotels and airlines show when booking reservations.
11 votes -
Color coding for multi-calendar view for NON-booked dates.
While looking at the calendar for dates that aren't booked yet, would be nice to be able to toggle some shading for rates/colors. I use it to help adjust my Dynamic Pricing (DPGO for me) to see where I might have a property over/under priced.
Would be nice to have a few brackets can set the amount and color. 0-200 - Yellow, 201-400 - Green, 400+ Red.2 votes -
Just a simple print listing with the information. No pics needed.
A simple "print listing" with the listing info to have in your hand as you recheck listings or want a hard copy to file or give out. I know the last part is old school. Some of us just like it that way...
1 vote -
Enable groups for access controls
I'd like to add "groups" of users where anyone in that group can manage bookings/listings/etc.
As it is now: Each lead is assigned to an individual. If someone else needs to do something, they have to take ownership then go back in and make the changes, then go back and re-assign it.
I'd like a group "West Coast Property Managers" and any user in that group can manage any leads/properties in that group at any time.
The logs should show who did what when but this would avoid the overhead of having to reassign things.
I thought I made this…
2 votes -
Forecast Reporting
Report capability to review bookings and revenue data at the same time in each year. For example, I'd like to review how many bookings I had in 2021 for 2022.
2 votes -
ability to put a time on when SMS messages can be sent/received
My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.
4 votes -
Allow multiple owner access per property
We have multiple owners on some of our homes, it would be nice to allow all separate access to the homes so if they need to block out dates or make changes we could know who is accessing the site.
121 votes -
Allow users to get a list of guests from specific location
I want to search for all my customers from Florida. However, right now it's not possible in Hostfully.
Or there should be a way for me to get a list of guests from Florida (maybe via Reporting feature?).
- Idea from user Pamela McCue (pamela@ptmad.com)
3 votes -
See Which Triggers Associated With a Property
Currently you cannot see if triggers/custom template apply to a certain property without opening the custom template.
A view within the property itself to see which triggers are associated with it would make it very quick.
11 votes
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