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  1. As a professional book publisher in the UK, working in the industry since 2012, we have helped many new author to acheive their publishing dream at https://www.britishbookpublishers.co.uk/kindle-direct-publishing Many new author makes few mistakes while they publish their content on various platforms like Amazon Kindle, Google Books or Apple Book Store, some don't properly formatt their book properly while some failed to comply on their terms of services. How ever as we help them in their publishing journey they get published instantly.

    1 vote

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  2. In customer profile, I'd like to see all booking history of that customer - not just their contact information

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Integrate with Swikly for deposits and more

    3 votes

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  4. When I create quotes, I don´t see if a discount is applied (for example 10% off when a reservation is for more than 7 days).

    On the final price it is applied, but it is not a line item on the quote.

    37 votes

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  5. With BDC guest review management you can:

    • Retrieve all reviews for a specific property
    • Retrieve new reviews (from a specific date)
    • Filter reviews with no response yet
    • Retrieve specific review with all category scores
    • Reply to guest reviews
    • Retrieve reviews at a group level (e.g. multiple properties’ scores on the same page)
    • Filter guest reviews based on Booking.com reservation ID
    • Retrieve aggregated property review score
    • Retrieve aggregated scores per category (e.g. ‘value for money’ category score)
    3 votes

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    planned  ·  0 comments  ·  Reviews  ·  Admin →
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  6. Push the house rules under "Fees & Policies" tab to Booking.com

    3 votes

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  7. I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  8. Currently, the fee report displays each custom fee as a separate row, while we add the cleaning fee as a column. As a result, the cleaning fee appears on every row, which shows the duplicated lines for each guest in the report.

    1 vote

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  9. offer a rate check widget under the booking widget

    4 votes

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  10. We have to constantly clear cache on mobile app to have the data show up correctly. Please improve it to not require the users to clear cache every time.

    1 vote

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    received  ·  0 comments  ·  Mobile App  ·  Admin →
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  11. I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.

    12 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  12. We want a property report in Enhanced reporting to have comparison information among months, days, and quarter. At the moment, we can only run separate reports to compare. We know about Analytics, but we want it to be in Enhanced reporting as well as we can customize the data, columns and can download them as CSV for future reference.

    2 votes

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  13. It would be helpful to have the ability to add additional guests to the communication thread. Currently, only the primary guest receives messages, which means hosts must rely on them to relay information. Allowing multiple guests to be included would improve communication, reduce misunderstandings, and enhance the guest experience. This feature would be especially useful for group bookings or situations where multiple guests are involved in trip planning.

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  14. When the security deposit is automatically released, the guest only gets an email. There’s no way to notify them through the platform they booked on, like VRBO or Booking.com. That’s a big gap in communication.

    We try to keep everything in one place so guests aren’t confused, and this forces us to rely on email when many guests don’t check it. We should be able to trigger a message through the booking channel when the deposit is returned, just like we can for check-in instructions or thank-you messages.

    This really needs to be fixed.

    1 vote

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  15. Ability to switch Airbnb from full sync to partial sync without turning off the property in order for not messing up the reservations and messaging data.

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  16. We need a way of being able to pull through an adjustment that either includes VAT or not. At the minute everything pulled through doesn't show whether VAT has been applied or not. I have managed a way of setting this up but it is by default applying VAT to every input - frustrating and a fundamental flaw.

    1 vote

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  17. It would be fantastic to have access to historical pricing data for the nights that went empty in our portfolio. Bonus: include pricing data for nights that were booked. Best would be to have a CSV download so we can do our own analysis outside of Hostfully. For booked nights, would be great to include the date the reservation was booked so we could see the impact pacing has on accepted price. The customer problem here: we don't have great visibility to pricing for nights in the past - if we priced too high, there's not a ton of data…

    1 vote

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  18. Apologies if this has already been asked, I couldnt find it.

    Please can we add the filter option in pipeline "property tag". This is extremely helpful in the calendar view (so I can filter my properties by the location tag), and would be extremely helpful in the pipeline view so we can filter out properties by area managers.

    At the moment the manager filter doesn't work (perhaps the way our set up is), but it doesn't filter correctly for us.

    1 vote

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  19. Please add the property name to the pre-arrival form when completed. When I receive the form information by email I cannot see unless I click into the link what property it is for.

    It would be extremely helpful as I am managing multiple properties with other managers to know who the form belongs to without having to open the link and then click through the tabs to check the property.

    1 vote

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  20. Allow PMs to see which check-in / check-out are back to back, in order to see the importance in terms of priority.

    1 vote

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    1 comment  ·  Mobile App  ·  Admin →
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