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1914 results found

  1. In this instance, this trigger is set up to send to an admin email. The customer wants it to send, but not include any info if the contract hasn't been signed. Instead it fails since their is no signed contact.

    1 vote

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  2. once the ChargeAutomation pre-arrival form is completed it should show the icon in the lead

    1 vote

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  3. I would like for the Rental Conditions to always be visible on the direct booking website. Right now, it is only accessible during the check out flow when a guest is making a reservation. But I would like for it to always be visible, either in the direct booking site page itself, or as a url link that goes to another page that has it. Since I manage the Rental Conditions in Hostfully itself, I don't want to manage it / update it in a second place, too.

    3 votes

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  4. It's confusing to use "Auto" while everywhere else its defined as channel message. Please adjust wording.

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  5. Give the possibility for providing booking credit to guests which can't stay at the original dates of their reservation because of specific occasions such as natural disasters

    4 votes

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  6. Being able to update the equations on the dashboard would help hosts be able to focus on specifically what is relevant to their business. Additionally, the current equations do NOT correctly adjust for parent/child listings so the stats are always wrong.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  7. Show attestation information

    1 vote

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  8. Like in duve and other guest communication services, allow to include other @teammember in a conversation, either visible to guest or to have hidden discussion only for team members

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  9. It would be helpful if a warning message appeared when clicking 'Toggle Off' for Stripe, allowing users to confirm or cancel the action. Considering that once toggled off, reconnecting requires going through the entire setup again, which sometimes involves requesting a confirmation code from the owner.

    1 vote

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  10. The system currently permits users to select check-out dates that do not meet the minimum night requirement. However, when entering guest details, an error message in the booking widget states "Minimum stay is not met." This could potentially confuse guests and lead to a loss of interest.

    9 votes

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  11. Be able to distinguish between weekends and weekdays in Reporting for Marketing tracking purposes.

    1 vote

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  12. I want to have discounted pricing model for inactive listings to retain historical data without incurring full subscription costs.

    3 votes

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    received  ·  4 comments  ·  Other  ·  Admin →
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  13. 1 vote

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  14. When you click on any of the properties the pictures the pictures start scrolling. We would like them to not automatically scroll

    2 votes

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  15. Add a notification that pops up in the platform of when there's an office hours about to start, and include the meeting link to make it easier to jump into office hours. It may be nice to have a feature where that can be turned on/off.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Ability to add a variable in custom templates for the service fee paid by the guest on OTA he/she used like Airbnb, VRBO or Booking.com

    1 vote

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  17. I just wanted to share this british channel specialized in ski destination: https://www.heidi.com/
    Could be an interesting integration. The company is in the top 100 fastest growing private companies in the UK.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  18. Regarding inbox system, if the guest already distributed to the our agent or staff, when we read that guest message, the notification on our agent or staff disappear? Isn't that should be still on our agent or staff access so they can still check their new messages?

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  19. To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.

    23 votes

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    received  ·  2 comments  ·  Payments  ·  Admin →
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  20. Promo code that when applied, adjusts the cancellation policy (i.e. No refunds when using promo code)

    3 votes

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